We are seeking a proactive and compassionate Temporary Accommodation Officer to join our Housing team. You will play a key role in supporting residents in temporary accommodation, ensuring their needs are met, tenancies are maintained, and housing challenges are resolved efficiently. This is a hands-on role that requires excellent communication, problem-solving, and organisational skills. Key Responsibilities Manage and maintain temporary accommodation placements for residents. Conduct regular property visits and tenancy checks to ensure compliance and safety. Support residents to sustain tenancies and provide guidance on housing options. Respond to housing enquiries, complaints, and urgent issues promptly. Liaise with internal teams and external agencies to resolve tenancy matters. Assist with tenancy verification, occupancy checks, and compliance with housing policies. Contribute to safeguarding and risk management processes as required. Person Specification Experience in housing, temporary accommodation, or tenancy management. Understanding of housing legislation, policies, and safeguarding practices. Excellent communication and interpersonal skills to work with diverse residents. Strong organisational skills with the ability to manage multiple priorities. Able to make sound decisions and work independently as well as part of a team. Experience in resolving tenancy disputes or managing sensitive situations is desirable.
Apr 22, 2026
Seasonal
We are seeking a proactive and compassionate Temporary Accommodation Officer to join our Housing team. You will play a key role in supporting residents in temporary accommodation, ensuring their needs are met, tenancies are maintained, and housing challenges are resolved efficiently. This is a hands-on role that requires excellent communication, problem-solving, and organisational skills. Key Responsibilities Manage and maintain temporary accommodation placements for residents. Conduct regular property visits and tenancy checks to ensure compliance and safety. Support residents to sustain tenancies and provide guidance on housing options. Respond to housing enquiries, complaints, and urgent issues promptly. Liaise with internal teams and external agencies to resolve tenancy matters. Assist with tenancy verification, occupancy checks, and compliance with housing policies. Contribute to safeguarding and risk management processes as required. Person Specification Experience in housing, temporary accommodation, or tenancy management. Understanding of housing legislation, policies, and safeguarding practices. Excellent communication and interpersonal skills to work with diverse residents. Strong organisational skills with the ability to manage multiple priorities. Able to make sound decisions and work independently as well as part of a team. Experience in resolving tenancy disputes or managing sensitive situations is desirable.
Contract Officer (Repairs) Contract Officer (Repairs) To administer repairs scheme programmes, keeping track of the cost, timescales and quality of the works completed. Contract Officer (Repairs) To support the delivery of repair based programmed works, working on specific building and compliance related work programmes, supporting the programme manager. Contract Officer (Repairs) To support the repairs teams in developing programme and performance management systems. Contract Officer (Repairs) To maintain statistical information for the teams as directed and provide regular reporting. Contract Officer (Repairs) To respond to stage one complaints and members enquiries on behalf of a number of service areas ensuring that lessons are learnt and processes are implemented to improve the delivery of the service. Contract Officer (Repairs) To manage and administer completion of works either from direct labour or contracted work streams. Contract Officer (Repairs) To liaise with customers, internal and external agencies or representatives in regards to queries and ensuring high quality responses. Contract Officer (Repairs) To collate reports when required for the team and senior officers or members of the council across a number of work streams. Contract Officer (Repairs) To collate data when needed to external bodies for benchmarking. Contract Officer (Repairs) To promote the department both internally and externally, especially in regards to specialisms within the teams.
Apr 21, 2026
Contractor
Contract Officer (Repairs) Contract Officer (Repairs) To administer repairs scheme programmes, keeping track of the cost, timescales and quality of the works completed. Contract Officer (Repairs) To support the delivery of repair based programmed works, working on specific building and compliance related work programmes, supporting the programme manager. Contract Officer (Repairs) To support the repairs teams in developing programme and performance management systems. Contract Officer (Repairs) To maintain statistical information for the teams as directed and provide regular reporting. Contract Officer (Repairs) To respond to stage one complaints and members enquiries on behalf of a number of service areas ensuring that lessons are learnt and processes are implemented to improve the delivery of the service. Contract Officer (Repairs) To manage and administer completion of works either from direct labour or contracted work streams. Contract Officer (Repairs) To liaise with customers, internal and external agencies or representatives in regards to queries and ensuring high quality responses. Contract Officer (Repairs) To collate reports when required for the team and senior officers or members of the council across a number of work streams. Contract Officer (Repairs) To collate data when needed to external bodies for benchmarking. Contract Officer (Repairs) To promote the department both internally and externally, especially in regards to specialisms within the teams.
Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement . You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying & Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative & Coordination Support Manage correspondence (emails, calls, enquiries, post handling) Maintain accurate systems, databases, and records to meet KPIs Provide general administrative support across teams Arrange meetings, training sessions, and take minutes where required Maintain filing systems and ensure information is accessible Project & Programme Support Assist in preparing and tracking project programmes (using Microsoft Project/Excel) Monitor progress of works and liaise with contractors/supply chain Raise and manage work orders, ensuring completion within targets Support coordination of works from start through to defects liability period Complaints & Reporting Support the Complaints Team with investigations and responses Prepare reports using Microsoft tools and internal systems Analyse and manage data from multiple sources Finance & Office Support Process invoices accurately and in a timely manner Manage incoming and outgoing post Promote good office and IT housekeeping Health & Safety Follow all Health & Safety policies and procedures Potentially act as Fire Warden or First Aider if required Key Requirements Strong administrative experience Excellent communication and customer service skills Ability to manage workload, prioritise tasks, and meet deadlines High attention to detail and ability to multitask Strong IT skills (Microsoft Office, databases, email systems) Experience working with housing/repairs or asset systems (desirable) Experience coordinating projects or programmes Ability to work independently and use initiative Desirable Experience Experience in complaints handling Experience with contractors, residents, and external stakeholders Diary management and scheduling Exposure to legal or compliance-related cases Additional Information Office-based role Inside IR35 May require occasional work outside normal hours Opportunity to work within a large housing organisation Why Apply? This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.
Apr 21, 2026
Contractor
Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement . You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying & Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative & Coordination Support Manage correspondence (emails, calls, enquiries, post handling) Maintain accurate systems, databases, and records to meet KPIs Provide general administrative support across teams Arrange meetings, training sessions, and take minutes where required Maintain filing systems and ensure information is accessible Project & Programme Support Assist in preparing and tracking project programmes (using Microsoft Project/Excel) Monitor progress of works and liaise with contractors/supply chain Raise and manage work orders, ensuring completion within targets Support coordination of works from start through to defects liability period Complaints & Reporting Support the Complaints Team with investigations and responses Prepare reports using Microsoft tools and internal systems Analyse and manage data from multiple sources Finance & Office Support Process invoices accurately and in a timely manner Manage incoming and outgoing post Promote good office and IT housekeeping Health & Safety Follow all Health & Safety policies and procedures Potentially act as Fire Warden or First Aider if required Key Requirements Strong administrative experience Excellent communication and customer service skills Ability to manage workload, prioritise tasks, and meet deadlines High attention to detail and ability to multitask Strong IT skills (Microsoft Office, databases, email systems) Experience working with housing/repairs or asset systems (desirable) Experience coordinating projects or programmes Ability to work independently and use initiative Desirable Experience Experience in complaints handling Experience with contractors, residents, and external stakeholders Diary management and scheduling Exposure to legal or compliance-related cases Additional Information Office-based role Inside IR35 May require occasional work outside normal hours Opportunity to work within a large housing organisation Why Apply? This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
Apr 21, 2026
Full time
Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 21, 2026
Full time
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Marks Consulting Partners Limited
Braintree, Essex
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
Apr 21, 2026
Contractor
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.
Apr 20, 2026
Seasonal
Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.
This Legal Services Director role in Sheffield offers a unique opportunity to lead and shape a high performing litigation function within a regulated environment. Reporting to the COO, you will drive strategy, oversee complex casework and ensure regulatory excellence while delivering strong commercial outcomes. Client Details Our client is a well established, fast growing professional services organisation operating within a highly regulated sector. With a strong national presence and a reputation for operational excellence, the business supports major commercial clients through sophisticated legal solutions. The organisation promotes a high performance culture, invests in leadership capability and offers genuine scope to influence strategic direction at senior level. Description The Legal Services Director will be: responsible for Leading the end to end litigation function, overseeing case triage, management and court processes to deliver strong commercial outcomes. You will define and implement litigation strategy, ensuring services remain competitive, compliant and aligned to client expectations. Acting as Compliance Officer for Legal Practice, you will oversee regulatory adherence across the function and manage all associated responsibilities. The role will involve managing risk across litigation activities, providing expert input on complex matters and maintaining a hands on approach where required. You will drive continuous improvement initiatives, using data, feedback and industry developments to enhance performance. As part of the senior leadership team, you will lead, coach and develop a high performing team, embedding a culture of accountability, engagement and excellence. You will also oversee budgets, ensure delivery against financial targets and act as the escalation point for key issues or complaints. Profile The Legal Services Director should be: A solicitor or equivalent with 5 to 10 years PQE and authorised by the SRA, with experience operating within the FCA SMCR regime. You will bring proven leadership experience within a litigation environment, ideally within a regulated business. Strong technical litigation expertise within debt recovery is essential, with the ability to manage complex cases and guide others effectively. You will have a deep understanding of regulatory frameworks and the ability to translate requirements into practical delivery. Experience leading teams through change, combined with excellent communication and leadership skills, is key. A commercial mindset, strategic thinking and a hands on approach to achieving results are essential. Job Offer This is a senior leadership opportunity offering a salary of £70,000 to £80,000 plus pension and the chance to play a pivotal role within a growing, ambitious organisation. You will work closely with executive leadership, shaping the direction of a critical legal function while developing your own leadership profile. The business offers a collaborative and performance driven environment with genuine scope for progression and impact. If you're an experienced Legal Services Director, apply now or contact Michael Bailey for more information.
Apr 20, 2026
Full time
This Legal Services Director role in Sheffield offers a unique opportunity to lead and shape a high performing litigation function within a regulated environment. Reporting to the COO, you will drive strategy, oversee complex casework and ensure regulatory excellence while delivering strong commercial outcomes. Client Details Our client is a well established, fast growing professional services organisation operating within a highly regulated sector. With a strong national presence and a reputation for operational excellence, the business supports major commercial clients through sophisticated legal solutions. The organisation promotes a high performance culture, invests in leadership capability and offers genuine scope to influence strategic direction at senior level. Description The Legal Services Director will be: responsible for Leading the end to end litigation function, overseeing case triage, management and court processes to deliver strong commercial outcomes. You will define and implement litigation strategy, ensuring services remain competitive, compliant and aligned to client expectations. Acting as Compliance Officer for Legal Practice, you will oversee regulatory adherence across the function and manage all associated responsibilities. The role will involve managing risk across litigation activities, providing expert input on complex matters and maintaining a hands on approach where required. You will drive continuous improvement initiatives, using data, feedback and industry developments to enhance performance. As part of the senior leadership team, you will lead, coach and develop a high performing team, embedding a culture of accountability, engagement and excellence. You will also oversee budgets, ensure delivery against financial targets and act as the escalation point for key issues or complaints. Profile The Legal Services Director should be: A solicitor or equivalent with 5 to 10 years PQE and authorised by the SRA, with experience operating within the FCA SMCR regime. You will bring proven leadership experience within a litigation environment, ideally within a regulated business. Strong technical litigation expertise within debt recovery is essential, with the ability to manage complex cases and guide others effectively. You will have a deep understanding of regulatory frameworks and the ability to translate requirements into practical delivery. Experience leading teams through change, combined with excellent communication and leadership skills, is key. A commercial mindset, strategic thinking and a hands on approach to achieving results are essential. Job Offer This is a senior leadership opportunity offering a salary of £70,000 to £80,000 plus pension and the chance to play a pivotal role within a growing, ambitious organisation. You will work closely with executive leadership, shaping the direction of a critical legal function while developing your own leadership profile. The business offers a collaborative and performance driven environment with genuine scope for progression and impact. If you're an experienced Legal Services Director, apply now or contact Michael Bailey for more information.
Compliance Officer - Ackerman Pierce Recruitment - Harlow, Essex Ackerman Pierce is a well-established specialist recruitment agency supplying staff into Local Authorities, NHS services, and Education settings across the UK. Due to continued growth, we are looking for an organised and detail-focused Compliance Officer to support our compliance function and ensure candidates meet all required standards prior to placement. This is a fast-paced administrative role at the heart of the business. You will work closely with the Compliance Team and Recruitment Consultants to support the end-to-end compliance process for temporary and permanent workers across social care, healthcare, and education, this will include completing pre employment checks, maintaining accurate records, and helping to ensure we meet safeguarding legislation and framework requirements. If you thrive in a structured, process-driven environment and enjoy working to deadlines, this role is a great opportunity to build your career in compliance. Key Responsibilities Supporting the compliance process from candidate registration through to clearance Completing Right to Work checks and ID verification in line with UK legislation Obtaining and checking employment references in line with safer recruitment standards Processing DBS applications, tracking progress, and updating records Verifying training certificates and mandatory checks against Local Authority and NHS requirements Maintaining accurate records on the CRM and compliance trackers Working with consultants to help prioritise urgent placements Assisting with internal audits to ensure files meet compliance standards Providing basic support for client compliance queries Supporting improvements to compliance processes and documentation Helping manage and log compliance-related complaints or issues Essential Skills & Experience Previous experience working in a compliance, administration, or recruitment support role (agency background desirable) Understanding of UK Right to Work checks, DBS processes, and safer recruitment standards (or willingness to learn) Excellent organisation skills with strong attention to detail Ability to work to strict deadlines and manage multiple tasks Confident communicator with a proactive approach Comfortable chasing outstanding documents and following structured processes Strong IT and record-keeping skills The Reality of the Role This is a hands-on administrative role supporting the wider compliance function. You will: Regularly follow up with candidates for outstanding documentation Play a vital role in ensuring essential workers can start safely and compliantly Work to urgent deadlines and support last-minute compliance needs Help maintain high standards required by Local Authorities and NHS frameworks What We Offer Competitive salary Excellent Commission scheme Benefits package Supportive and collaborative team environment Ongoing training and professional development Clear progression opportunities into senior compliance roles A great company culture - Company socials and incentives Apply If you are organised, proactive, and looking to build a career in compliance within a supportive team, we would love to hear from you.INDREC
Apr 20, 2026
Full time
Compliance Officer - Ackerman Pierce Recruitment - Harlow, Essex Ackerman Pierce is a well-established specialist recruitment agency supplying staff into Local Authorities, NHS services, and Education settings across the UK. Due to continued growth, we are looking for an organised and detail-focused Compliance Officer to support our compliance function and ensure candidates meet all required standards prior to placement. This is a fast-paced administrative role at the heart of the business. You will work closely with the Compliance Team and Recruitment Consultants to support the end-to-end compliance process for temporary and permanent workers across social care, healthcare, and education, this will include completing pre employment checks, maintaining accurate records, and helping to ensure we meet safeguarding legislation and framework requirements. If you thrive in a structured, process-driven environment and enjoy working to deadlines, this role is a great opportunity to build your career in compliance. Key Responsibilities Supporting the compliance process from candidate registration through to clearance Completing Right to Work checks and ID verification in line with UK legislation Obtaining and checking employment references in line with safer recruitment standards Processing DBS applications, tracking progress, and updating records Verifying training certificates and mandatory checks against Local Authority and NHS requirements Maintaining accurate records on the CRM and compliance trackers Working with consultants to help prioritise urgent placements Assisting with internal audits to ensure files meet compliance standards Providing basic support for client compliance queries Supporting improvements to compliance processes and documentation Helping manage and log compliance-related complaints or issues Essential Skills & Experience Previous experience working in a compliance, administration, or recruitment support role (agency background desirable) Understanding of UK Right to Work checks, DBS processes, and safer recruitment standards (or willingness to learn) Excellent organisation skills with strong attention to detail Ability to work to strict deadlines and manage multiple tasks Confident communicator with a proactive approach Comfortable chasing outstanding documents and following structured processes Strong IT and record-keeping skills The Reality of the Role This is a hands-on administrative role supporting the wider compliance function. You will: Regularly follow up with candidates for outstanding documentation Play a vital role in ensuring essential workers can start safely and compliantly Work to urgent deadlines and support last-minute compliance needs Help maintain high standards required by Local Authorities and NHS frameworks What We Offer Competitive salary Excellent Commission scheme Benefits package Supportive and collaborative team environment Ongoing training and professional development Clear progression opportunities into senior compliance roles A great company culture - Company socials and incentives Apply If you are organised, proactive, and looking to build a career in compliance within a supportive team, we would love to hear from you.INDREC
Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Apr 19, 2026
Contractor
Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Fix Space Recruitment Ltd
Kingston Upon Thames, Surrey
Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place - Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 - 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate: £31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important - Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities Manage a personal caseload of residential environmental health and housing standards cases Carry out inspections of residential premises including HMOs and single-family dwellings Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair Review evidence gathered during inspections and determine the appropriate regulatory response Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990 Support enforcement action and judicial proceedings, including preparing prosecution files Act as an expert witness in court or tribunal where required Use specialist equipment where needed to support investigations Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases Contribute to team working across Kingston and Sutton and support wider regulatory service delivery Essential Experience & Skills Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing Experience in a local authority or other public sector regulatory / compliance setting Experience carrying out property inspections and investigating housing-related complaints Experience assessing evidence and supporting or taking enforcement action Strong report writing and written communication skills Ability to manage a varied caseload and prioritise risk effectively Good communication skills and ability to work with residents, landlords, agencies and internal teams Flexible and adaptable approach to changing service demands Desirable Membership of the Chartered Institute of Environmental Health or other relevant professional body Specialist qualification in one or more relevant service areas Experience in HMO licensing, nuisance, housing enforcement or environmental protection Additional Information This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ
Apr 19, 2026
Seasonal
Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place - Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 - 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate: £31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important - Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities Manage a personal caseload of residential environmental health and housing standards cases Carry out inspections of residential premises including HMOs and single-family dwellings Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair Review evidence gathered during inspections and determine the appropriate regulatory response Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990 Support enforcement action and judicial proceedings, including preparing prosecution files Act as an expert witness in court or tribunal where required Use specialist equipment where needed to support investigations Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases Contribute to team working across Kingston and Sutton and support wider regulatory service delivery Essential Experience & Skills Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing Experience in a local authority or other public sector regulatory / compliance setting Experience carrying out property inspections and investigating housing-related complaints Experience assessing evidence and supporting or taking enforcement action Strong report writing and written communication skills Ability to manage a varied caseload and prioritise risk effectively Good communication skills and ability to work with residents, landlords, agencies and internal teams Flexible and adaptable approach to changing service demands Desirable Membership of the Chartered Institute of Environmental Health or other relevant professional body Specialist qualification in one or more relevant service areas Experience in HMO licensing, nuisance, housing enforcement or environmental protection Additional Information This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ
Depot Supervisor Hourly rate: £16.90 Location: Works Service Unit Rugby CV21 1DH- onsite only Hours: 37 Monday-Friday Contract: 12 weeks with review for extension Job Overview: Opus People Solutions are recruiting on behalf of Rugby Borough Council for a Waste & Street Cleansing Supervisor to lead, supervise, and support operational teams delivering the Council's high-profile, customer-focused recycling, refuse, and street cleansing services. This role ensures services are delivered efficiently, safely, and to the highest standards, in line with legislation, council policies, and performance targets. Responsibilities will include: Oversee day-to-day delivery of recycling, refuse, and street cleansing services and contracts, ensuring services run on time and within budget. Organise and conduct scheduled and monitoring of staff to ensure compliance. Respond to and resolve customer complaints promptly, following council procedures. Liaise effectively with councillors, officers, and other council departments to maintain service quality. Communicate clearly and professionally with the public, maintaining a positive council image. Financials including monitoring of operational costs and purchasing Ensure vehicles and equipment are used and maintained correctly Provide accurate data reports Monitor work quality, team performance and oversee the use of agency staff What we're looking for: Proven experience supervising operational teams in waste management, street cleansing, or a similar field. Strong understanding of Health & Safety legislation and operational best practice. Strong organisational and time-management skills. Full UK driving licence For more information or to process your application please apply now!
Apr 17, 2026
Seasonal
Depot Supervisor Hourly rate: £16.90 Location: Works Service Unit Rugby CV21 1DH- onsite only Hours: 37 Monday-Friday Contract: 12 weeks with review for extension Job Overview: Opus People Solutions are recruiting on behalf of Rugby Borough Council for a Waste & Street Cleansing Supervisor to lead, supervise, and support operational teams delivering the Council's high-profile, customer-focused recycling, refuse, and street cleansing services. This role ensures services are delivered efficiently, safely, and to the highest standards, in line with legislation, council policies, and performance targets. Responsibilities will include: Oversee day-to-day delivery of recycling, refuse, and street cleansing services and contracts, ensuring services run on time and within budget. Organise and conduct scheduled and monitoring of staff to ensure compliance. Respond to and resolve customer complaints promptly, following council procedures. Liaise effectively with councillors, officers, and other council departments to maintain service quality. Communicate clearly and professionally with the public, maintaining a positive council image. Financials including monitoring of operational costs and purchasing Ensure vehicles and equipment are used and maintained correctly Provide accurate data reports Monitor work quality, team performance and oversee the use of agency staff What we're looking for: Proven experience supervising operational teams in waste management, street cleansing, or a similar field. Strong understanding of Health & Safety legislation and operational best practice. Strong organisational and time-management skills. Full UK driving licence For more information or to process your application please apply now!
This role is responsible for managing corporate and statutory complaints, as well as Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests. The postholder will provide advice and guidance to services, produce high-quality written responses, and act as a key point of contact for the public, Members and senior officers. Key Responsibilities Manage and coordinate corporate and statutory complaints, FOI and EIR requests end-to-end Ensure compliance with relevant legislation and statutory timescales Liaise with services to obtain accurate information and challenge responses where required Draft clear, professional written responses in plain English Provide advice and guidance to managers, Members and colleagues Handle sensitive and complex cases calmly and professionally Key Requirements Experience of complaints handling and/or FOI within a local government or public sector environment Strong knowledge of relevant legislation including FOI, EIR, GDPR and Social Care Complaints Excellent written and verbal communication skills Ability to work independently, manage a varied workload and remain calm under pressure Strong attention to detail and sound judgement If you are interested in this role, please apply today.
Apr 15, 2026
Seasonal
This role is responsible for managing corporate and statutory complaints, as well as Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests. The postholder will provide advice and guidance to services, produce high-quality written responses, and act as a key point of contact for the public, Members and senior officers. Key Responsibilities Manage and coordinate corporate and statutory complaints, FOI and EIR requests end-to-end Ensure compliance with relevant legislation and statutory timescales Liaise with services to obtain accurate information and challenge responses where required Draft clear, professional written responses in plain English Provide advice and guidance to managers, Members and colleagues Handle sensitive and complex cases calmly and professionally Key Requirements Experience of complaints handling and/or FOI within a local government or public sector environment Strong knowledge of relevant legislation including FOI, EIR, GDPR and Social Care Complaints Excellent written and verbal communication skills Ability to work independently, manage a varied workload and remain calm under pressure Strong attention to detail and sound judgement If you are interested in this role, please apply today.
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Apr 15, 2026
Full time
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Apr 15, 2026
Full time
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Overview We have an opportunity for an Administration Officer to join our team based in Rochford. The position sits within Property Services, who are responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes. Responsibilities Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible Literacy and numeracy equivalent to passes in GCSE English and Maths Recent experience of undertaking a similar role Proven experience of working to deadlines and prioritising workloads, both for self and others Some experience of working with data, including inputting and updating databases Good organisational and planning skills Good communication skills, including both written and spoken English About Sanctuary We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £31,018 per annum (rising to £32,650 per annum after 12 months, subject to satisfactory performance)
Apr 11, 2026
Full time
Overview We have an opportunity for an Administration Officer to join our team based in Rochford. The position sits within Property Services, who are responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes. Responsibilities Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible Literacy and numeracy equivalent to passes in GCSE English and Maths Recent experience of undertaking a similar role Proven experience of working to deadlines and prioritising workloads, both for self and others Some experience of working with data, including inputting and updating databases Good organisational and planning skills Good communication skills, including both written and spoken English About Sanctuary We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £31,018 per annum (rising to £32,650 per annum after 12 months, subject to satisfactory performance)
Enforcement Manager page is loaded Enforcement Managerlocations: United Kingdom - Oxfordtime type: Full timeposted on: Posted 13 Days Agojob requisition id: R56511 Job Summary: Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service. Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations. Manage and develop team members, fostering a positive, inclusive, and performance-driven culture while overseeing day-to-day operational and administrative responsibilities. Job Description: Response for providing timely support and guidance to Supervisors, ensuring they are equipped to manage their teams confidently and professionally. Working closely with Operational Support Manager, oversee day-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient. Monitor service and team performance, using data and insights to identify trends, celebrate success, and address areas for improvement. Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards. Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records. Working closely with Operational Support Manager, oversee resourcing and staff scheduling to ensure appropriate coverage and effective deployment across all shifts. Identify operational risks or issues early, escalate or make recommendations to address as appropriate. Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies. Support team development and embedding a positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs. Working in collaboration with Operational Support Manager, support recruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed. Act as point of contact for escalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care, escalating as required. Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives. Deputise for the Operational Support Manager, when required. Worker Type: Regular Number of Openings Available: 1Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at . About Modaxo Modaxo is a global technology organization passionate about moving the world's people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .
Apr 10, 2026
Full time
Enforcement Manager page is loaded Enforcement Managerlocations: United Kingdom - Oxfordtime type: Full timeposted on: Posted 13 Days Agojob requisition id: R56511 Job Summary: Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service. Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations. Manage and develop team members, fostering a positive, inclusive, and performance-driven culture while overseeing day-to-day operational and administrative responsibilities. Job Description: Response for providing timely support and guidance to Supervisors, ensuring they are equipped to manage their teams confidently and professionally. Working closely with Operational Support Manager, oversee day-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient. Monitor service and team performance, using data and insights to identify trends, celebrate success, and address areas for improvement. Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards. Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records. Working closely with Operational Support Manager, oversee resourcing and staff scheduling to ensure appropriate coverage and effective deployment across all shifts. Identify operational risks or issues early, escalate or make recommendations to address as appropriate. Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies. Support team development and embedding a positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs. Working in collaboration with Operational Support Manager, support recruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed. Act as point of contact for escalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care, escalating as required. Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives. Deputise for the Operational Support Manager, when required. Worker Type: Regular Number of Openings Available: 1Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at . About Modaxo Modaxo is a global technology organization passionate about moving the world's people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .
Housing Admin Temporary (5 weeks) Start date: Monday 13th April 2026 Location: Beeston fully onsite Rate of pay: 18.76 PAYE or 24.66 Umbrella per hour We are seeking a temporary Housing Admin to cover paternity leave in Beeston. This role is crucial for maintaining compliance with statutory requirements within the Mechanical and Electrical team. You will be instrumental in liaising with residents, contractors, and other stakeholders to support excellent customer service. Day-to-day of the role: Work closely with the Contract Manager and other Contract Officers, following directions as needed. Update spreadsheets and record job sheets to keep track of ongoing activities. Communicate effectively with residents through letters, text messages, and emails to keep them informed about our services. Handle incoming calls and field queries related to mechanical and electrical works. Assist in investigating works and resolving complaints related to these works. Required Skills & Qualifications: Strong admin and customer service experience ideally within housing or local authority based environments Proficient in Microsoft Office applications including Outlook, Word, and Excel. Organised and able to prioritise tasks effectively to meet deadlines in a high-pressure customer service environment. Experience in handling information and data, using it to diagnose problems, draw logical conclusions, and suggest clear, practical solutions. To apply for this Housing Admin position, please submit your CV detailing your relevant experience.
Apr 09, 2026
Seasonal
Housing Admin Temporary (5 weeks) Start date: Monday 13th April 2026 Location: Beeston fully onsite Rate of pay: 18.76 PAYE or 24.66 Umbrella per hour We are seeking a temporary Housing Admin to cover paternity leave in Beeston. This role is crucial for maintaining compliance with statutory requirements within the Mechanical and Electrical team. You will be instrumental in liaising with residents, contractors, and other stakeholders to support excellent customer service. Day-to-day of the role: Work closely with the Contract Manager and other Contract Officers, following directions as needed. Update spreadsheets and record job sheets to keep track of ongoing activities. Communicate effectively with residents through letters, text messages, and emails to keep them informed about our services. Handle incoming calls and field queries related to mechanical and electrical works. Assist in investigating works and resolving complaints related to these works. Required Skills & Qualifications: Strong admin and customer service experience ideally within housing or local authority based environments Proficient in Microsoft Office applications including Outlook, Word, and Excel. Organised and able to prioritise tasks effectively to meet deadlines in a high-pressure customer service environment. Experience in handling information and data, using it to diagnose problems, draw logical conclusions, and suggest clear, practical solutions. To apply for this Housing Admin position, please submit your CV detailing your relevant experience.
Job Title: Area Housing Manager (Temporary) Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area) Salary: £54,410.72 per annum (pro rata) Hours: 37 hours per week, Monday to Friday Contract: Temporary - until end of May 2026 Start Date: ASAP The Role We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities. This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area. Key Responsibilities Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements Handle customer complaints within agreed timescales, identifying trends and implementing service improvements Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities Build and maintain strong relationships with local authorities, elected members, and partner organisations Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement Ensure fire safety and property compliance actions are effectively managed across all schemes Contribute to policy development, service improvements, and wider neighbourhood objectives Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR About You To be successful in this role, you will have: Significant experience leading or managing teams within social housing or a related sector Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement Proven experience in driving performance improvements, managing change, and delivering service enhancements Confidence in analysing performance data, reports, and KPIs A solid understanding of housing regulation, landlord and tenant law, and best practice Excellent stakeholder management skills, with the ability to build effective relationships internally and externally A full UK driving licence and access to a vehicle Additional Information DBS Requirement: Basic DBS check required We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.
Apr 08, 2026
Full time
Job Title: Area Housing Manager (Temporary) Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area) Salary: £54,410.72 per annum (pro rata) Hours: 37 hours per week, Monday to Friday Contract: Temporary - until end of May 2026 Start Date: ASAP The Role We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities. This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area. Key Responsibilities Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements Handle customer complaints within agreed timescales, identifying trends and implementing service improvements Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities Build and maintain strong relationships with local authorities, elected members, and partner organisations Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement Ensure fire safety and property compliance actions are effectively managed across all schemes Contribute to policy development, service improvements, and wider neighbourhood objectives Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR About You To be successful in this role, you will have: Significant experience leading or managing teams within social housing or a related sector Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement Proven experience in driving performance improvements, managing change, and delivering service enhancements Confidence in analysing performance data, reports, and KPIs A solid understanding of housing regulation, landlord and tenant law, and best practice Excellent stakeholder management skills, with the ability to build effective relationships internally and externally A full UK driving licence and access to a vehicle Additional Information DBS Requirement: Basic DBS check required We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.
Job Title: Benefits & Local Taxation Officer Location: Newham Rate: 20.38 PAYE hour Term: Temp 3 months Are you passionate about making a difference in your community? Do you thrive in a dynamic environment where your expertise can help residents navigate essential services? If so, we want you to join our team as a Benefits & Local Taxation Officer! What You'll Do: Serve our community by ensuring accurate council tax collection and benefit payments. Resolve inquiries with effective communication, minimising complaints and fostering positive relationships. Participate in service development initiatives to enhance our offerings. Uphold health and safety standards while promoting a culture of well-being and compliance. Your Role Includes: Managing customer interactions with empathy and professionalism, ensuring their needs are met promptly. Collaborating with various stakeholders and supporting corporate projects. Keeping abreast of changes in legislation and best practices in council tax and benefits. Working flexibly across service points, including home visits when necessary. Who You Are: A dedicated professional with a commitment to equality and diversity. Experienced in processing Housing Benefit and Council Tax Reduction claims. Proficient in IT systems and capable of managing data accurately. A strong communicator with excellent problem-solving skills. If you're ready to embrace a rewarding challenge and contribute to our vision of seamless customer-focused service delivery, apply now! Join us in putting people at the heart of everything we do! Apply today and make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 08, 2026
Seasonal
Job Title: Benefits & Local Taxation Officer Location: Newham Rate: 20.38 PAYE hour Term: Temp 3 months Are you passionate about making a difference in your community? Do you thrive in a dynamic environment where your expertise can help residents navigate essential services? If so, we want you to join our team as a Benefits & Local Taxation Officer! What You'll Do: Serve our community by ensuring accurate council tax collection and benefit payments. Resolve inquiries with effective communication, minimising complaints and fostering positive relationships. Participate in service development initiatives to enhance our offerings. Uphold health and safety standards while promoting a culture of well-being and compliance. Your Role Includes: Managing customer interactions with empathy and professionalism, ensuring their needs are met promptly. Collaborating with various stakeholders and supporting corporate projects. Keeping abreast of changes in legislation and best practices in council tax and benefits. Working flexibly across service points, including home visits when necessary. Who You Are: A dedicated professional with a commitment to equality and diversity. Experienced in processing Housing Benefit and Council Tax Reduction claims. Proficient in IT systems and capable of managing data accurately. A strong communicator with excellent problem-solving skills. If you're ready to embrace a rewarding challenge and contribute to our vision of seamless customer-focused service delivery, apply now! Join us in putting people at the heart of everything we do! Apply today and make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
