Complaints & Information Officer

This role is responsible for managing corporate and statutory complaints, as well as Freedom of Information (FOI) and Environmental Information Regulations (EIR) requests.

The postholder will provide advice and guidance to services, produce high-quality written responses, and act as a key point of contact for the public, Members and senior officers.

Key Responsibilities

• Manage and coordinate corporate and statutory complaints, FOI and EIR requests end-to-end
• Ensure compliance with relevant legislation and statutory timescales
• Liaise with services to obtain accurate information and challenge responses where required
• Draft clear, professional written responses in plain English
• Provide advice and guidance to managers, Members and colleagues
• Handle sensitive and complex cases calmly and professionally

Key Requirements

• Experience of complaints handling and/or FOI within a local government or public sector environment
• Strong knowledge of relevant legislation including FOI, EIR, GDPR and Social Care Complaints
• Excellent written and verbal communication skills
• Ability to work independently, manage a varied workload and remain calm under pressure
• Strong attention to detail and sound judgement

If you are interested in this role, please apply today.