Admin Support Officer

Job Title: Admin Support Officer
Department: Administrative Fire Delivery Team
Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB
Job Type: Temporary
Pay Rate: £16.04 per hour
Start Date: 24 April 2026
End Date: 24 December 2026
Working Hours:

• Monday to Friday
• 09:00 - 17:00 (7 hours per day)
• Unpaid break included

About the Role
This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement.
You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential.

Purpose of the Role

• Provide administrative and operational support to the Surveying & Voids Team
• Support delivery of programmes and projects
• Act as a key point of contact for residents, ensuring clear and consistent communication
• Contribute to high levels of customer satisfaction and service delivery

Key Responsibilities Customer & Stakeholder Engagement

• Deliver excellent customer service to all stakeholders
• Build and maintain relationships with internal teams, residents, contractors, and external agencies
• Respond to enquiries and resolve issues in a professional and timely manner
• Ensure customers are regularly updated on progress of works

Administrative & Coordination Support

• Manage correspondence (emails, calls, enquiries, post handling)
• Maintain accurate systems, databases, and records to meet KPIs
• Provide general administrative support across teams
• Arrange meetings, training sessions, and take minutes where required
• Maintain filing systems and ensure information is accessible

Project & Programme Support

• Assist in preparing and tracking project programmes (using Microsoft Project/Excel)
• Monitor progress of works and liaise with contractors/supply chain
• Raise and manage work orders, ensuring completion within targets
• Support coordination of works from start through to defects liability period

Complaints & Reporting

• Support the Complaints Team with investigations and responses
• Prepare reports using Microsoft tools and internal systems
• Analyse and manage data from multiple sources

Finance & Office Support

• Process invoices accurately and in a timely manner
• Manage incoming and outgoing post
• Promote good office and IT housekeeping

Health & Safety

• Follow all Health & Safety policies and procedures
• Potentially act as Fire Warden or First Aider if required

Key Requirements

• Strong administrative experience
• Excellent communication and customer service skills
• Ability to manage workload, prioritise tasks, and meet deadlines
• High attention to detail and ability to multitask
• Strong IT skills (Microsoft Office, databases, email systems)
• Experience working with housing/repairs or asset systems (desirable)
• Experience coordinating projects or programmes
• Ability to work independently and use initiative

Desirable Experience

• Experience in complaints handling
• Experience with contractors, residents, and external stakeholders
• Diary management and scheduling
• Exposure to legal or compliance-related cases

Additional Information

• Office-based role
• Inside IR35
• May require occasional work outside normal hours
• Opportunity to work within a large housing organisation

Why Apply?
This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.