Up to £37,000 + up to 10% annual bonus & benefits Ensure the smooth operation and maintenance of NFU Mutual facilities Coordinate planned and preventative maintenance across UK-wide sites Triage unexpected issues and coordinate the appropriate response About the role: We have an exciting opportunity for a Facilities Technical Coordinator to join our Facilities Team at NFU Mutual. As part of our Properties Department, this permanent role focuses on the hard facilities and physical asset management of sites across our UK-wide business. Our Properties Department provides our business, employees, and the Agents across our UK-wide Agency Network with high-quality, safe and secure work environments. As Facilities Technical Coordinator, you'll be responsible for coordinating the planned and preventative maintenance needed across all our sites. You'll also be the first point of call when any unexpected issues arise and will actively put in place the support required to resolve these issues. In this crucial role, you'll ensure the smooth operation and maintenance of facilities. You'll ensure our sites are operating within agreed parameters, run efficiently and able to meet the needs of our employees and the NFU Mutual agency network. You'll deal with any issues that arise, quickly and effectively, whilst causing minimal disruption to employees and agency staff. As you'll occasionally need to travel to sites across our UK-wide business, you'll have access to a pool car. About you: You use your good working knowledge of Building Management and Health and Safety to analyse situations and respond accordingly. Your operational knowledge of mechanical and electrical systems, along with an understanding of building management systems and infrastructure, enables you to adapt to unexpected situations and confidently coordinate the support required. Your strong stakeholder management skills and proactive approach ensure you always provide excellent customer service. To join our team, you'll also have: Strong written communication and interpersonal skills Proven ability to work in a fast-paced team, demonstrating resilience under pressure Working understanding of Health and Safety legislation and statutory regulations Working knowledge of using building management systems Experience of developing and maintaining relationships with external stakeholders. Experience of using Microsoft Office Full UK driving licence. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary of up to £37,000 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual: We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 6th May 2024
Apr 28, 2024
Full time
Up to £37,000 + up to 10% annual bonus & benefits Ensure the smooth operation and maintenance of NFU Mutual facilities Coordinate planned and preventative maintenance across UK-wide sites Triage unexpected issues and coordinate the appropriate response About the role: We have an exciting opportunity for a Facilities Technical Coordinator to join our Facilities Team at NFU Mutual. As part of our Properties Department, this permanent role focuses on the hard facilities and physical asset management of sites across our UK-wide business. Our Properties Department provides our business, employees, and the Agents across our UK-wide Agency Network with high-quality, safe and secure work environments. As Facilities Technical Coordinator, you'll be responsible for coordinating the planned and preventative maintenance needed across all our sites. You'll also be the first point of call when any unexpected issues arise and will actively put in place the support required to resolve these issues. In this crucial role, you'll ensure the smooth operation and maintenance of facilities. You'll ensure our sites are operating within agreed parameters, run efficiently and able to meet the needs of our employees and the NFU Mutual agency network. You'll deal with any issues that arise, quickly and effectively, whilst causing minimal disruption to employees and agency staff. As you'll occasionally need to travel to sites across our UK-wide business, you'll have access to a pool car. About you: You use your good working knowledge of Building Management and Health and Safety to analyse situations and respond accordingly. Your operational knowledge of mechanical and electrical systems, along with an understanding of building management systems and infrastructure, enables you to adapt to unexpected situations and confidently coordinate the support required. Your strong stakeholder management skills and proactive approach ensure you always provide excellent customer service. To join our team, you'll also have: Strong written communication and interpersonal skills Proven ability to work in a fast-paced team, demonstrating resilience under pressure Working understanding of Health and Safety legislation and statutory regulations Working knowledge of using building management systems Experience of developing and maintaining relationships with external stakeholders. Experience of using Microsoft Office Full UK driving licence. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary of up to £37,000 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual: We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 6th May 2024
This the opportunity for an experienced IT Manager/ Head of IT to step into a newly created role with a fast-growing and dynamic technology business based in central Manchester. Within this role you will work alongside upper IT Management to deliver on process implementations and full rationalisation of technology as well as creating a catalogue of service and leading internal IT operations. Client Details This is an award-winning technology business that care for their employees. They are a fast growing successful technology business with significant financial backing, they strive to create an environment to work in that is dynamic and supportive. The Head of IT position is a newly created opportunity which would be perfect for an IT Manager who is ready to take the leap in their next career or a Head of IT that wants a change of scenery; this is the opportunity for you to make a difference and secure a role where you can make an impact. Description Head of IT will assume diverse responsibilities, including but not limited to: Lead the internal review of all applications and systems; encompassing full rationalisation of the technology landscape with the support of upper management Take responsibility for vendors and spend review e.g. documentations and licences for a consolidation review of budget. In this role the chosen candidate will be a stakeholder, meaning the ownership of IT budget falls within this remit Within this role is the opportunity to recruit, hire and train members of staff. Liaise closely with the security team Take part in the 3rd party ERP/CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in line with company standards Profile The Head of IT should possess the following: Demonstrated expertise in IT management, ideally rooted in an Infrastructure/Support Services domain. Proficiency in technical management, skilled in information analysis, and a comprehensive familiarity with computer hardware and software systems, including CRM and ERP platforms. A robust grasp of project management principles, enabling effective oversight of IT initiatives and endeavours. Prior experience in small to medium-sized enterprises (SMEs), coupled with the ability to communicate proficiently with stakeholders across all organisational levels. Experience with these key technologies: M365 (Exchange, Teams, SharePoint) , Azure AD (Entra ID), InTune (MDM, MS Defender) Proven track record in implementing processes and establishing frameworks to streamline operations and optimise organisational efficiency (e.g. ITIL, governance and compliance) Job Offer A competitive salary range of £70,000 - £78,000 per annum Annual bonus scheme Comprehensive private medical coverage 25 days of annual leave, with increments tied to tenure Standard pension plan Life assurance coverage at four times your annual salary A nurturing and inclusive workplace environment The chance to be part of a pioneering force in the Technology sector in Manchester This is the opportunity to enhance your leadership capabilities and step into a role where you will truly make a difference. If you feel that you could be a good fit for this opportunity, click apply and we will be eagerly awaiting your CV!
Apr 27, 2024
Full time
This the opportunity for an experienced IT Manager/ Head of IT to step into a newly created role with a fast-growing and dynamic technology business based in central Manchester. Within this role you will work alongside upper IT Management to deliver on process implementations and full rationalisation of technology as well as creating a catalogue of service and leading internal IT operations. Client Details This is an award-winning technology business that care for their employees. They are a fast growing successful technology business with significant financial backing, they strive to create an environment to work in that is dynamic and supportive. The Head of IT position is a newly created opportunity which would be perfect for an IT Manager who is ready to take the leap in their next career or a Head of IT that wants a change of scenery; this is the opportunity for you to make a difference and secure a role where you can make an impact. Description Head of IT will assume diverse responsibilities, including but not limited to: Lead the internal review of all applications and systems; encompassing full rationalisation of the technology landscape with the support of upper management Take responsibility for vendors and spend review e.g. documentations and licences for a consolidation review of budget. In this role the chosen candidate will be a stakeholder, meaning the ownership of IT budget falls within this remit Within this role is the opportunity to recruit, hire and train members of staff. Liaise closely with the security team Take part in the 3rd party ERP/CRM selection. Begin to implement ITIL processes (Change, request Introduce best practice and governance in line with business needs. Responsible for creating a service catalogue. Ensure documentation and compliance is in line with company standards Profile The Head of IT should possess the following: Demonstrated expertise in IT management, ideally rooted in an Infrastructure/Support Services domain. Proficiency in technical management, skilled in information analysis, and a comprehensive familiarity with computer hardware and software systems, including CRM and ERP platforms. A robust grasp of project management principles, enabling effective oversight of IT initiatives and endeavours. Prior experience in small to medium-sized enterprises (SMEs), coupled with the ability to communicate proficiently with stakeholders across all organisational levels. Experience with these key technologies: M365 (Exchange, Teams, SharePoint) , Azure AD (Entra ID), InTune (MDM, MS Defender) Proven track record in implementing processes and establishing frameworks to streamline operations and optimise organisational efficiency (e.g. ITIL, governance and compliance) Job Offer A competitive salary range of £70,000 - £78,000 per annum Annual bonus scheme Comprehensive private medical coverage 25 days of annual leave, with increments tied to tenure Standard pension plan Life assurance coverage at four times your annual salary A nurturing and inclusive workplace environment The chance to be part of a pioneering force in the Technology sector in Manchester This is the opportunity to enhance your leadership capabilities and step into a role where you will truly make a difference. If you feel that you could be a good fit for this opportunity, click apply and we will be eagerly awaiting your CV!
Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:We are seeking an ambitious Datacentre Team Manager to play a key role in leading an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be at the heart of the team that designs, builds, and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximize the efficiency of operations for our customers These platforms are a mix of public and private cloud, using the latest technologies to ensure that they deliver excellent service to our customers.Day-to-day, you will:• Lead the infrastructure and software deployment teams for all payment processing and related systems, collaborating with the other members of the wider Product & Engineering and Customer facing teams to ensure scalability, security, and high availability based on comprehensive demand management and capacity planning.• Oversee the deployment and configuration of servers, virtual machines, and application components, ensuring the integration of software and hardware to maintain a robust system infrastructure.• Ensure system performance and resource utilization are monitored using various tools, and that your team are promptly identifying and resolving any performance bottlenecks or issues that may arise.• Respond to critical incidents and service outages, leading the troubleshooting efforts and coordinating with your team to minimize downtime and restore services efficiently.• Lead the team to Implement automation to enhance and standardise deployments and upgrades.• Ensure compliance with security standards and best practices, regularly reviewing system configurations and access controls to protect sensitive data and maintain PCI-DSS compliance.• Collaborate with external partners to ensure seamless integration with payment authorization and settlement services, ensuring the team resolve any technical issues that may arise during the integration process.• Provide leadership and mentorship to the technical team, fostering a collaborative and growth-oriented environment.• Work closely with other departments in a DevOps approach to align system operations with business requirements, identify improvements that can be made to existing systems, simplify and automate deployments, promote effective communication and collaboration.• Ensure the team maintain comprehensive system documentation, including architecture diagrams, configuration details, and troubleshooting guides, to facilitate knowledge sharing and future system enhancements.• Create and implement the most effective infrastructure, environment and application monitoring and alerting processes, maximizing the capabilities of the available tools to ensure delivery of a proactive monitoring and alerting solution.Your skills and experiences might also include: • Extensive experience in managing teams running complex, secure data centre based systems that are operating 24/7/365 at 99.99% uptime and processing high volumes of transactions.• Some understanding of the specific issues that face payment processing systems in the payments domain, particularly PCI would be helpful.• Extensive experience of working in a DevOps culture, embracing automation, promoting collaboration, and ensuring a customer-centric approach.• Excellent communication and leadership skills to guide the team and collaborate with other departments effectively.• Strong analytical and problem-solving skills to help your team diagnose and resolve complex system issues efficiently.• Proven ability to create and maintain comprehensive processes and to encourage system documentation and knowledge sharing within the team to enhance overall system support.• Experience in leading technical projects, coordinating team efforts, and working collaboratively with cross-functional teams.• A willingness to stay updated with the latest trends, best practices, and emerging technologies in server based systems engineering.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
Apr 27, 2024
Full time
Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:We are seeking an ambitious Datacentre Team Manager to play a key role in leading an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be at the heart of the team that designs, builds, and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximize the efficiency of operations for our customers These platforms are a mix of public and private cloud, using the latest technologies to ensure that they deliver excellent service to our customers.Day-to-day, you will:• Lead the infrastructure and software deployment teams for all payment processing and related systems, collaborating with the other members of the wider Product & Engineering and Customer facing teams to ensure scalability, security, and high availability based on comprehensive demand management and capacity planning.• Oversee the deployment and configuration of servers, virtual machines, and application components, ensuring the integration of software and hardware to maintain a robust system infrastructure.• Ensure system performance and resource utilization are monitored using various tools, and that your team are promptly identifying and resolving any performance bottlenecks or issues that may arise.• Respond to critical incidents and service outages, leading the troubleshooting efforts and coordinating with your team to minimize downtime and restore services efficiently.• Lead the team to Implement automation to enhance and standardise deployments and upgrades.• Ensure compliance with security standards and best practices, regularly reviewing system configurations and access controls to protect sensitive data and maintain PCI-DSS compliance.• Collaborate with external partners to ensure seamless integration with payment authorization and settlement services, ensuring the team resolve any technical issues that may arise during the integration process.• Provide leadership and mentorship to the technical team, fostering a collaborative and growth-oriented environment.• Work closely with other departments in a DevOps approach to align system operations with business requirements, identify improvements that can be made to existing systems, simplify and automate deployments, promote effective communication and collaboration.• Ensure the team maintain comprehensive system documentation, including architecture diagrams, configuration details, and troubleshooting guides, to facilitate knowledge sharing and future system enhancements.• Create and implement the most effective infrastructure, environment and application monitoring and alerting processes, maximizing the capabilities of the available tools to ensure delivery of a proactive monitoring and alerting solution.Your skills and experiences might also include: • Extensive experience in managing teams running complex, secure data centre based systems that are operating 24/7/365 at 99.99% uptime and processing high volumes of transactions.• Some understanding of the specific issues that face payment processing systems in the payments domain, particularly PCI would be helpful.• Extensive experience of working in a DevOps culture, embracing automation, promoting collaboration, and ensuring a customer-centric approach.• Excellent communication and leadership skills to guide the team and collaborate with other departments effectively.• Strong analytical and problem-solving skills to help your team diagnose and resolve complex system issues efficiently.• Proven ability to create and maintain comprehensive processes and to encourage system documentation and knowledge sharing within the team to enhance overall system support.• Experience in leading technical projects, coordinating team efforts, and working collaboratively with cross-functional teams.• A willingness to stay updated with the latest trends, best practices, and emerging technologies in server based systems engineering.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
Are you organised with a desire to keep things in order? Do you have a passion for health and safety and strong interpersonal skills? If so, this role could be your perfect next step! We are working with one of the UK s largest manufacturers and distributors of electrical products. They're looking to recruit a Facilities Manager to join them at their head office in Milton Keynes on a salary of up to £37,000. Responsibilities Taking ownership of all facilities and site services, co-ordinating with suitable contractors and suppliers to meet all H+S requirements Looking after all outsourced support contracts including repairs, cleaning, security and other hard and soft services Ensuring site security, repair and maintenance of company property including all infrastructure, services and property as well as maintaining all fire safety equipment and lighting systems along with evacuation procedures Managing office services including reception, meeting facilities, stationery, catering, cleaning and vending Managing and ensuring an effective out-of-hours emergency on-call service Work with third-party consultants to ensure compliance with all statutory regulations, inspections, codes of practice, COSHH and relevant Health & Safety legislation and policies Maintaining all H+S files along with all fire safety documentation and certification Implementing H&S policies and procedures on-site, ensuring compliance and keeping updated with key changes to legislation Engaging with staff, customers and contractors on H&S performance on a day-to-day basis Execution of a systematic approach to risk assessments/management ensuring appropriate mitigation of risk in line with corporate H&S objectives Manage ISO 9001 process in conjunction with the business management Hours of work are 8.30am 5pm with half an hour lunch break. Skill and Experience We're looking for someone with at least 2 years experience in a similar role as well as: Experience with ISO standards 9001 (essential) and 14001 (desirable) Strong knowledge of relevant SHEQ legislation, compliance and regulations Working knowledge of M&E systems and installations with an understanding of the operation of HVAC, electrical distribution and generation, UPS, comms room, fire detection/protection and other engineering systems A NEBOSH Health & Safety General Certification or similar Excellent interpersonal skills with the ability to build relationships and provide excellent customer service Benefits 24 days annual leave + BH. This increases with service. You also get half a day off in your birthday month Perkbox benefits platform Cycle to work scheme Do you like the sound of this role? If you have the experience listed above then we want to talk to you. Apply today! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status
Apr 27, 2024
Full time
Are you organised with a desire to keep things in order? Do you have a passion for health and safety and strong interpersonal skills? If so, this role could be your perfect next step! We are working with one of the UK s largest manufacturers and distributors of electrical products. They're looking to recruit a Facilities Manager to join them at their head office in Milton Keynes on a salary of up to £37,000. Responsibilities Taking ownership of all facilities and site services, co-ordinating with suitable contractors and suppliers to meet all H+S requirements Looking after all outsourced support contracts including repairs, cleaning, security and other hard and soft services Ensuring site security, repair and maintenance of company property including all infrastructure, services and property as well as maintaining all fire safety equipment and lighting systems along with evacuation procedures Managing office services including reception, meeting facilities, stationery, catering, cleaning and vending Managing and ensuring an effective out-of-hours emergency on-call service Work with third-party consultants to ensure compliance with all statutory regulations, inspections, codes of practice, COSHH and relevant Health & Safety legislation and policies Maintaining all H+S files along with all fire safety documentation and certification Implementing H&S policies and procedures on-site, ensuring compliance and keeping updated with key changes to legislation Engaging with staff, customers and contractors on H&S performance on a day-to-day basis Execution of a systematic approach to risk assessments/management ensuring appropriate mitigation of risk in line with corporate H&S objectives Manage ISO 9001 process in conjunction with the business management Hours of work are 8.30am 5pm with half an hour lunch break. Skill and Experience We're looking for someone with at least 2 years experience in a similar role as well as: Experience with ISO standards 9001 (essential) and 14001 (desirable) Strong knowledge of relevant SHEQ legislation, compliance and regulations Working knowledge of M&E systems and installations with an understanding of the operation of HVAC, electrical distribution and generation, UPS, comms room, fire detection/protection and other engineering systems A NEBOSH Health & Safety General Certification or similar Excellent interpersonal skills with the ability to build relationships and provide excellent customer service Benefits 24 days annual leave + BH. This increases with service. You also get half a day off in your birthday month Perkbox benefits platform Cycle to work scheme Do you like the sound of this role? If you have the experience listed above then we want to talk to you. Apply today! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status
Domain: Trades & Maintenance/Electrician Contract type: Permanent/Temp to perm Schedule: Full-Time Our client is a renowned energies & services contractor and a proud member of a global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an exciting opportunity for a Senior Maintenance Electrician to join our FM team in Brentford; time will be split between the site in Brentford, another site in Paddington and our head office in Waterloo (as required). This is a full-time permanent position working 40 hours per week from 08.00 to 17.00, Monday to Friday. The role: Reporting to the Operations Manager To support both the trade team and sub-contractors, to ensure all work is carried out to contract specification and client satisfaction To allocate reactive/PPM tasks and ensure work is completed in line with the performance monitoring system To assist with the planning and organising of work for both direct and contract labour to ensure cost and time targets are met To assist in ordering materials and services, maintain records, control stock etc. To assist with estimates, site measurements and cost control information To identify chargeable works and ensure these are recorded appropriately To monitor staff performance and sickness absence, and deal with any disciplinary matters To carry out AP/RP duties Working 40 hours per week from 08:00 to 17:00, Monday to Friday The person: Must hold a recognised electrical apprenticeship and/or relevant qualifications to level 3 (theory and practice) in a relevant electrical discipline with suitable industry experience. Must have proven track record of maintenance/hard services within Facilities Management Willingness to attain cross skilling Strongly client-focused, able to take ownership of projects/issues and resolve Experience in managing and maintaining safe system of works (SSoW) Able to communicate well with the client, as well as with peers, team and senior management. A proactive, flexible, can-do approach Demonstrate good planning, organising and prioritising skills Ability to show examples of using initiative and judgement to resolve problems In-depth knowledge of Health and Safety procedures, formal training an advantage Must have a current, full driving licence Our excellent benefits package includes: Generous holiday allowance Company share scheme 2 paid volunteering days a year Cycle to work scheme Season ticket loan Employee assistance programme This is a permeant vacancy for the right person, there is also an option for it to be a temp to perm. If interested please click apply.
Apr 26, 2024
Full time
Domain: Trades & Maintenance/Electrician Contract type: Permanent/Temp to perm Schedule: Full-Time Our client is a renowned energies & services contractor and a proud member of a global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an exciting opportunity for a Senior Maintenance Electrician to join our FM team in Brentford; time will be split between the site in Brentford, another site in Paddington and our head office in Waterloo (as required). This is a full-time permanent position working 40 hours per week from 08.00 to 17.00, Monday to Friday. The role: Reporting to the Operations Manager To support both the trade team and sub-contractors, to ensure all work is carried out to contract specification and client satisfaction To allocate reactive/PPM tasks and ensure work is completed in line with the performance monitoring system To assist with the planning and organising of work for both direct and contract labour to ensure cost and time targets are met To assist in ordering materials and services, maintain records, control stock etc. To assist with estimates, site measurements and cost control information To identify chargeable works and ensure these are recorded appropriately To monitor staff performance and sickness absence, and deal with any disciplinary matters To carry out AP/RP duties Working 40 hours per week from 08:00 to 17:00, Monday to Friday The person: Must hold a recognised electrical apprenticeship and/or relevant qualifications to level 3 (theory and practice) in a relevant electrical discipline with suitable industry experience. Must have proven track record of maintenance/hard services within Facilities Management Willingness to attain cross skilling Strongly client-focused, able to take ownership of projects/issues and resolve Experience in managing and maintaining safe system of works (SSoW) Able to communicate well with the client, as well as with peers, team and senior management. A proactive, flexible, can-do approach Demonstrate good planning, organising and prioritising skills Ability to show examples of using initiative and judgement to resolve problems In-depth knowledge of Health and Safety procedures, formal training an advantage Must have a current, full driving licence Our excellent benefits package includes: Generous holiday allowance Company share scheme 2 paid volunteering days a year Cycle to work scheme Season ticket loan Employee assistance programme This is a permeant vacancy for the right person, there is also an option for it to be a temp to perm. If interested please click apply.
Head of FM Woolwich 55,000 - 60,000 per annum Mainstay is working with a leading service provider who is looking to recruit a Head of FM to cover a single site. This is a critical, demanding role so you must have experience in operational management, preferably with exposure to the provision of FM services and building infrastructure. This is a demanding role with line management responsibilities; therefore, you must have experience in leading and directing people successfully. Working with an internal team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all of the site, within agreed cost parameters, with an unparalleled customer service approach. Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite. Role: As the Head of Facilities you be responsible for driving and delivering contracted FM service levels to a client that are safe, high quality, financially viable, and operationally functional. You will manage and direct the on-site team in the delivery of services required from the contract with the support of 2x Deputy FM. As the Head of FM you will manage contractors including specialist hard services, fire systems, lifts, hygiene, waste management, and all outsourced services You will be responsible for ensuring all contractual KPIs/SLAs are reported and achieved in line with the contract Business Plan. As the Head of FM you will develop and be accountable for departmental budgets, staffing, and capital expenditure. Thorough understanding of PPM and reactive/remedial works scheduling and programming. Application of approved Quality Control, Health and safety, Environmental and COSHH standards and evaluation of work practices Candidate: As the Head of FM you must have technical qualifications within either Electrical or mechanical sectors E.g. NVQ level 3, City and Guilds Experience working as a facilities manager within a Built Estate Manager Experience managing a team of engineers, KPI/SLA, health and safety and contractors
Apr 26, 2024
Full time
Head of FM Woolwich 55,000 - 60,000 per annum Mainstay is working with a leading service provider who is looking to recruit a Head of FM to cover a single site. This is a critical, demanding role so you must have experience in operational management, preferably with exposure to the provision of FM services and building infrastructure. This is a demanding role with line management responsibilities; therefore, you must have experience in leading and directing people successfully. Working with an internal team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all of the site, within agreed cost parameters, with an unparalleled customer service approach. Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite. Role: As the Head of Facilities you be responsible for driving and delivering contracted FM service levels to a client that are safe, high quality, financially viable, and operationally functional. You will manage and direct the on-site team in the delivery of services required from the contract with the support of 2x Deputy FM. As the Head of FM you will manage contractors including specialist hard services, fire systems, lifts, hygiene, waste management, and all outsourced services You will be responsible for ensuring all contractual KPIs/SLAs are reported and achieved in line with the contract Business Plan. As the Head of FM you will develop and be accountable for departmental budgets, staffing, and capital expenditure. Thorough understanding of PPM and reactive/remedial works scheduling and programming. Application of approved Quality Control, Health and safety, Environmental and COSHH standards and evaluation of work practices Candidate: As the Head of FM you must have technical qualifications within either Electrical or mechanical sectors E.g. NVQ level 3, City and Guilds Experience working as a facilities manager within a Built Estate Manager Experience managing a team of engineers, KPI/SLA, health and safety and contractors
Salary 35,000 - 40,000 GBP per year Requirements: - Proven experience of IT Systems Administration with strong focus on software implementation and project management Familiarity with a variety of software systems, including but not limited to operating systems, productivity suites, collaboration tools, and business applications Experience preparing business cases and carrying out vendor selection/tender processes Microsoft 365 Administration including SharePoint, OneDrive, Teams, Azure Technical Knowledge of ERP/Business Systems e.g., CRM, Warehouse Management Software User engagement and adoption experience Experience of dealing with the technical issues with Mitel Phone System or similar brand SharePoint PowerApps/Flows, Power BI Responsibilities: - Leading IT Projects / Project Management: • Provide end-to-end support to the Head of IT in ongoing and upcoming IT Projects. Help in planning, organising, allocating resources for, budgeting and successfully executing organisations specific IT Projects. • Take a lead role in overseeing the successful delivery of IT projects including scoping, planning, change control, risk management, vendor management, testing, issue management, user engagement, stakeholder communications, documentation, and reporting. • Work closely with stakeholders, cross-functional teams, and external vendors to ensure projects are executed efficiently, within budget, and aligned with business objectives. • Collaborate with stakeholders to define project scope, objectives, and success criteria. Providing Technical Support: • Provide 2nd line support, technical advice and recommend actions in conjunction with the IT Support team. • Help IT Systems Administrator (Infrastructure) to support effective provisioning, installation/configuration, operation, and maintenance of systems hardware, networking, and related infrastructure. Investigating & Troubleshooting Technical Issues: • Investigate and troubleshoot complex issues when further escalation or technical assistance is required. • Take the lead in giving and applying effective solutions to the technical problems. Information and Knowledge Sharing: • Stay current with industry trends, project management methodologies, and emerging technologies to drive innovation and efficiency. • Work collaboratively in a team environment, promoting knowledge sharing and continuous improvement. • Guide, train, and influence team members to deliver their best results and creating a positive work environment. Other Duties: • A degree of flexibility is needed, and the job holder may be required to perform work not specifically referred to above. Such duties, however, should not normally exceed those expected of an employee at that level. Technologies: - SharePoint - Microsoft 365 - CRM - Power BI - Microsoft Power Platform - MS Teams - Azure - ERP More: Clinimed Holdings Limited is a leading name in Healthcare and Medical Equipment industry. We are a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group. We're a fast-growing and dynamic organization that's dedicated to making a difference in the lives of our customers. Through the development of innovative healthcare products and exceptional customer services, we are committed to improve lives of our customers exceeding their expectations. Our objective is to provide innovative solutions and exceptional services to our customers while creating a supportive and rewarding workplace culture for our employees. We believe that investing in our people is critical to our success and we're committed to helping our employees develop their skills, advance their careers, and achieve their professional goals. As an equal opportunity employer, we value diversity and inclusion and are committed to creating a workplace where everyone feels valued, respected, and supported. We offer competitive salaries, comprehensive benefits, and a variety of employee programs and initiatives to promote work-life balance and employee well-being. We're proud of our company culture, which is built on a foundation of collaboration, teamwork, and open communication. Our employees are passionate, driven, and committed to delivering the best possible results for our clients. If you have passion for learning and want to build a career with a company that values its employees and is dedicated to making a positive impact in the world, we encourage you to apply.
Apr 25, 2024
Full time
Salary 35,000 - 40,000 GBP per year Requirements: - Proven experience of IT Systems Administration with strong focus on software implementation and project management Familiarity with a variety of software systems, including but not limited to operating systems, productivity suites, collaboration tools, and business applications Experience preparing business cases and carrying out vendor selection/tender processes Microsoft 365 Administration including SharePoint, OneDrive, Teams, Azure Technical Knowledge of ERP/Business Systems e.g., CRM, Warehouse Management Software User engagement and adoption experience Experience of dealing with the technical issues with Mitel Phone System or similar brand SharePoint PowerApps/Flows, Power BI Responsibilities: - Leading IT Projects / Project Management: • Provide end-to-end support to the Head of IT in ongoing and upcoming IT Projects. Help in planning, organising, allocating resources for, budgeting and successfully executing organisations specific IT Projects. • Take a lead role in overseeing the successful delivery of IT projects including scoping, planning, change control, risk management, vendor management, testing, issue management, user engagement, stakeholder communications, documentation, and reporting. • Work closely with stakeholders, cross-functional teams, and external vendors to ensure projects are executed efficiently, within budget, and aligned with business objectives. • Collaborate with stakeholders to define project scope, objectives, and success criteria. Providing Technical Support: • Provide 2nd line support, technical advice and recommend actions in conjunction with the IT Support team. • Help IT Systems Administrator (Infrastructure) to support effective provisioning, installation/configuration, operation, and maintenance of systems hardware, networking, and related infrastructure. Investigating & Troubleshooting Technical Issues: • Investigate and troubleshoot complex issues when further escalation or technical assistance is required. • Take the lead in giving and applying effective solutions to the technical problems. Information and Knowledge Sharing: • Stay current with industry trends, project management methodologies, and emerging technologies to drive innovation and efficiency. • Work collaboratively in a team environment, promoting knowledge sharing and continuous improvement. • Guide, train, and influence team members to deliver their best results and creating a positive work environment. Other Duties: • A degree of flexibility is needed, and the job holder may be required to perform work not specifically referred to above. Such duties, however, should not normally exceed those expected of an employee at that level. Technologies: - SharePoint - Microsoft 365 - CRM - Power BI - Microsoft Power Platform - MS Teams - Azure - ERP More: Clinimed Holdings Limited is a leading name in Healthcare and Medical Equipment industry. We are a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group. We're a fast-growing and dynamic organization that's dedicated to making a difference in the lives of our customers. Through the development of innovative healthcare products and exceptional customer services, we are committed to improve lives of our customers exceeding their expectations. Our objective is to provide innovative solutions and exceptional services to our customers while creating a supportive and rewarding workplace culture for our employees. We believe that investing in our people is critical to our success and we're committed to helping our employees develop their skills, advance their careers, and achieve their professional goals. As an equal opportunity employer, we value diversity and inclusion and are committed to creating a workplace where everyone feels valued, respected, and supported. We offer competitive salaries, comprehensive benefits, and a variety of employee programs and initiatives to promote work-life balance and employee well-being. We're proud of our company culture, which is built on a foundation of collaboration, teamwork, and open communication. Our employees are passionate, driven, and committed to delivering the best possible results for our clients. If you have passion for learning and want to build a career with a company that values its employees and is dedicated to making a positive impact in the world, we encourage you to apply.
Head of IT Hybrid working offered, offices Greater London Salary up to £120k pa Excellent range of benefits offered: enhanced annual leave, option to purchase additional holiday days, company pension, private health care, life insurance and employee discounts, employee wellbeing days and events. We are excited to offer a unique opportunity to join a thriving SME. This newly established position requires a candidate with comprehensive product knowledge from an FMCG (fast-moving consumer goods) background, preferably within the luxury sector. We seek candidates with a solid understanding of FMCG, distribution systems and interfaces. The role is both strategic and operational, involving system analysis to extract insights and information on products such as cost and selling prices, logistical data, dimensions and weights, as well as compliance details. Therefore, a thorough knowledge of these aspects is crucial. Responsibilities include: Work closely with the Directors on the strategic direction of IT, advising on robust plans to deliver an IT system that are in line with best practice, aligned with business goals and cost effective. Build operational IT Plans, both short & long term, covering Software & Infrastructure needs. Function as a pivot point with the business on all IT requests, including all decisions on infrastructure. Work closely with suppliers on software & infrastructure needs, putting in place clear plans to deliver IT solutions to meet business goals. Manage the relationship with third party logistics providers to ensure robust technology solutions are in place to meet the business needs. Manage all supplier contracts, including service levels and costs. Responsible for project managing all development work following best practice principles. For all changes to IT software or infrastructure, ensuring there is a robust change control process in place to support business needs/improvement and minimise risk of business interruption. Construct the annual IT budget (linked to business objectives) and track actual costs versus budget. Person specification / skills: Proven previous experience (5 years +) in product, FMCG or luxury goods is essential Experience in developing and implementing IT strategies aligned with the companies overall objectives. A strong understanding of various IT systems, networks, and infrastructure components. The ability to lead and inspire a small team of IT professionals. Excellent verbal and written communication skills to convey complex technical concepts to non-technical stakeholders, facilitate cross-departmental collaboration, and negotiate with vendors. A mindset for innovation, continuously exploring new technologies, methodologies, and best practices to enhance IT operations and drive business innovation. Commitment to delivering high-quality IT services and support to internal and external customers, with a focus on user experience and satisfaction. Proficiency in managing IT projects from inception to completion. Experience in selecting and managing third-party vendors, contractors, and service providers. Proficiency in identifying, assessing, and mitigating IT-related risks, including cybersecurity threats, data breaches, and system vulnerabilities. Knowledge of relevant laws, regulations, and industry standards pertaining to data security, privacy, and IT governance. Systems Experience Microsoft Dynamics Navision ERP EDI Protocols Business Reporting Microsoft Office Suite with advanced working knowledge of Excel Microsoft SQL DBA & SQL queries and stored procedures Infrastructure architecture, hardware & software Microsoft Forms Power Automate Power BI SSIS packages SharePoint
Apr 25, 2024
Full time
Head of IT Hybrid working offered, offices Greater London Salary up to £120k pa Excellent range of benefits offered: enhanced annual leave, option to purchase additional holiday days, company pension, private health care, life insurance and employee discounts, employee wellbeing days and events. We are excited to offer a unique opportunity to join a thriving SME. This newly established position requires a candidate with comprehensive product knowledge from an FMCG (fast-moving consumer goods) background, preferably within the luxury sector. We seek candidates with a solid understanding of FMCG, distribution systems and interfaces. The role is both strategic and operational, involving system analysis to extract insights and information on products such as cost and selling prices, logistical data, dimensions and weights, as well as compliance details. Therefore, a thorough knowledge of these aspects is crucial. Responsibilities include: Work closely with the Directors on the strategic direction of IT, advising on robust plans to deliver an IT system that are in line with best practice, aligned with business goals and cost effective. Build operational IT Plans, both short & long term, covering Software & Infrastructure needs. Function as a pivot point with the business on all IT requests, including all decisions on infrastructure. Work closely with suppliers on software & infrastructure needs, putting in place clear plans to deliver IT solutions to meet business goals. Manage the relationship with third party logistics providers to ensure robust technology solutions are in place to meet the business needs. Manage all supplier contracts, including service levels and costs. Responsible for project managing all development work following best practice principles. For all changes to IT software or infrastructure, ensuring there is a robust change control process in place to support business needs/improvement and minimise risk of business interruption. Construct the annual IT budget (linked to business objectives) and track actual costs versus budget. Person specification / skills: Proven previous experience (5 years +) in product, FMCG or luxury goods is essential Experience in developing and implementing IT strategies aligned with the companies overall objectives. A strong understanding of various IT systems, networks, and infrastructure components. The ability to lead and inspire a small team of IT professionals. Excellent verbal and written communication skills to convey complex technical concepts to non-technical stakeholders, facilitate cross-departmental collaboration, and negotiate with vendors. A mindset for innovation, continuously exploring new technologies, methodologies, and best practices to enhance IT operations and drive business innovation. Commitment to delivering high-quality IT services and support to internal and external customers, with a focus on user experience and satisfaction. Proficiency in managing IT projects from inception to completion. Experience in selecting and managing third-party vendors, contractors, and service providers. Proficiency in identifying, assessing, and mitigating IT-related risks, including cybersecurity threats, data breaches, and system vulnerabilities. Knowledge of relevant laws, regulations, and industry standards pertaining to data security, privacy, and IT governance. Systems Experience Microsoft Dynamics Navision ERP EDI Protocols Business Reporting Microsoft Office Suite with advanced working knowledge of Excel Microsoft SQL DBA & SQL queries and stored procedures Infrastructure architecture, hardware & software Microsoft Forms Power Automate Power BI SSIS packages SharePoint
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Apr 23, 2024
Full time
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Position: Information Security Lead Salary: £59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 23, 2024
Full time
Position: Information Security Lead Salary: £59k Location: Oxford ( Hybrid ) Responsibilities: Develop and maintain an Information Security improvement plan for the group. Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements. Recommend, coordinate and where appropriate, implement agreed technical controls. Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group. Work with the Head of IT and College governance structures to create and maintain security policies. Monitor and report on compliance with security policies, as well as the enforcement of policies. Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives. Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements. Ensure all IT staff have access to IT systems limited by need and role. Research/evaluate emerging information security threats and ways to manage them. Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties. Monitor and test vulnerabilities in technological infrastructure, managed services, and devices. Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group. Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk. Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value. Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance. Essential: A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way. High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity. Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 23, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Glenelly Recruitment Solutions
Livingston, West Lothian
Office Administrator Role and Requirements: Glenelly Infrastructure solutions has an exciting opportunity for a talented Office Administrator - SPEN Framework to join our Power & Civils Distribution business based in Scotland. We are opening a new office in Livingston and need an Office Administrator to join our team. Glenelly Infrastructure Solutions has been awarded the framework for the with maintenance and modernisation of existing underground LV network and new services for SPEN. While this framework will run approximately 5 years, we expect to be awarded more of these frameworks in the near- and long-term future. If stability is important to you, look no further than Glenelly Infrastructure Solutions. The Office Administrator role will contribute to the smooth delivery of the framework by ensuring that project administration tasks, documentation and payments and registers are maintained and completed along with supporting project management, Health and Safety administration, co-ordination of office activities and operations to secure efficiency and compliance to required policies. Responsibilities will include but are not limited to: • Handling email and telephone enquiries and taking the relevant details • Raising invoices, chasing payments, VAT returns • Preparing the weekly payment run/schedule • Producing reports and documents as required • Taking, inputting and submitting the workforce timesheets as required • Maintaining the computer and hard based filing system, including updating the registers. Person Specification: • Experience with a range of software including strong Microsoft Office skills • Previous experience of working as an office adminstrator within the utilities, power generation, civil engineering, construction industry preferential. • Good communication skills and excellent time management skills • Team player able to deliver results to deadlines and Hours of work are 8am-4pm Monday to Friday Why work for us Our skilled and dedicated teams deliver a range of proactive and reactive services within the UK to support our clients (DNOs & Private Companies) on all aspects of overhead line and underground projects. We specialise in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level. About us Glenelly Infrastructure Solutions teams works with regional, national network owners and operators to provide technical engineering solutions. With experience and expertise across the full spectrum of the electricity grid our teams have capability across overhead lines, underground cable networks, and substations. We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic, and innovative organisation. What's in it for you? 24 days annual leave plus bank holidays Salary: £20-25,000 Job Type: Full-time Please apply with your CV to discuss. We can arrange early interviews and start for suitable candidates.
Apr 23, 2024
Full time
Office Administrator Role and Requirements: Glenelly Infrastructure solutions has an exciting opportunity for a talented Office Administrator - SPEN Framework to join our Power & Civils Distribution business based in Scotland. We are opening a new office in Livingston and need an Office Administrator to join our team. Glenelly Infrastructure Solutions has been awarded the framework for the with maintenance and modernisation of existing underground LV network and new services for SPEN. While this framework will run approximately 5 years, we expect to be awarded more of these frameworks in the near- and long-term future. If stability is important to you, look no further than Glenelly Infrastructure Solutions. The Office Administrator role will contribute to the smooth delivery of the framework by ensuring that project administration tasks, documentation and payments and registers are maintained and completed along with supporting project management, Health and Safety administration, co-ordination of office activities and operations to secure efficiency and compliance to required policies. Responsibilities will include but are not limited to: • Handling email and telephone enquiries and taking the relevant details • Raising invoices, chasing payments, VAT returns • Preparing the weekly payment run/schedule • Producing reports and documents as required • Taking, inputting and submitting the workforce timesheets as required • Maintaining the computer and hard based filing system, including updating the registers. Person Specification: • Experience with a range of software including strong Microsoft Office skills • Previous experience of working as an office adminstrator within the utilities, power generation, civil engineering, construction industry preferential. • Good communication skills and excellent time management skills • Team player able to deliver results to deadlines and Hours of work are 8am-4pm Monday to Friday Why work for us Our skilled and dedicated teams deliver a range of proactive and reactive services within the UK to support our clients (DNOs & Private Companies) on all aspects of overhead line and underground projects. We specialise in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level. About us Glenelly Infrastructure Solutions teams works with regional, national network owners and operators to provide technical engineering solutions. With experience and expertise across the full spectrum of the electricity grid our teams have capability across overhead lines, underground cable networks, and substations. We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic, and innovative organisation. What's in it for you? 24 days annual leave plus bank holidays Salary: £20-25,000 Job Type: Full-time Please apply with your CV to discuss. We can arrange early interviews and start for suitable candidates.
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1 st /2 nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company's central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD's/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Apr 23, 2024
Full time
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1 st /2 nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company's central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD's/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Fox's Burton's Companies
St. Albans, Hertfordshire
Company description: About us: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. And don't forget work hard but play harder! Job description: About the Role We have an exciting opportunity to join our IT function here at FBC! As part of the IT Operations team, you will be responsible for supporting HO business users with their day to day IT enquires and issues as well as the working alongside the wider IT team, Support Engineers, the AMS Service Desk and cross departmental teams, to ensure best for FBC-UK IT support is delivered. What does your typical day look like? Provide IT support, in person or via Teams & email, to ensure maximum productivity of the HO users in their use of IT equipment and solutions Ensure all issues are taken in a professional manner, with a high degree of customer service adhering to agreed service protocols and procedures. Take ownership of issues escalated to you by the IT Management team, or outsourced service partners e.g. ServiceNow incidents and requests, and proactively manage through to completion in a timely manner to meet departmental service level agreements (SLA). To allocate or escalate calls that cannot be dealt with to the appropriate support team internally or through external support partners. To proactively monitor incidents are passed over to the support teams and ensure where possible they are resolved within SLA. When required, pass calls over to a contracted third party and manage through to completion. Ensure users are supported so they can become self-sufficient in the use of site based audio visual and conference equipment To complete daily task / job list and administrative duties as agreed with the Local Infrastructure Manager. Install approved software on remote clients when appropriate. Assist in the procurement and distribution of mobiles phones, including administration of moves and changes. Ensure discretion when dealing with confidential information. What are the key ingredients for the role? 1/2 or more years of experience in IT Support or similar role Can work independently as well as communicate effectively with the wider team Working within a team to deliver projects Support core working on site days at Head Office by attending on Tuesday, Wednesday and Thursday Flexibility to travel between sites as and when required Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Apr 23, 2024
Full time
Company description: About us: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. And don't forget work hard but play harder! Job description: About the Role We have an exciting opportunity to join our IT function here at FBC! As part of the IT Operations team, you will be responsible for supporting HO business users with their day to day IT enquires and issues as well as the working alongside the wider IT team, Support Engineers, the AMS Service Desk and cross departmental teams, to ensure best for FBC-UK IT support is delivered. What does your typical day look like? Provide IT support, in person or via Teams & email, to ensure maximum productivity of the HO users in their use of IT equipment and solutions Ensure all issues are taken in a professional manner, with a high degree of customer service adhering to agreed service protocols and procedures. Take ownership of issues escalated to you by the IT Management team, or outsourced service partners e.g. ServiceNow incidents and requests, and proactively manage through to completion in a timely manner to meet departmental service level agreements (SLA). To allocate or escalate calls that cannot be dealt with to the appropriate support team internally or through external support partners. To proactively monitor incidents are passed over to the support teams and ensure where possible they are resolved within SLA. When required, pass calls over to a contracted third party and manage through to completion. Ensure users are supported so they can become self-sufficient in the use of site based audio visual and conference equipment To complete daily task / job list and administrative duties as agreed with the Local Infrastructure Manager. Install approved software on remote clients when appropriate. Assist in the procurement and distribution of mobiles phones, including administration of moves and changes. Ensure discretion when dealing with confidential information. What are the key ingredients for the role? 1/2 or more years of experience in IT Support or similar role Can work independently as well as communicate effectively with the wider team Working within a team to deliver projects Support core working on site days at Head Office by attending on Tuesday, Wednesday and Thursday Flexibility to travel between sites as and when required Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependentupon the changing needs of the business, the following provides an overview of the role's key responsibilitiesand measures Architect, design, and implement solutions leveraging existing infrastructure components, while incorporating new technologies to establish best practices. Resolve novel incidents and drive proactive changes to prevent future issues. Contribute to developing the Technology Roadmap for data centers and services. Evaluate and implement new tools and techniques, understanding their value and impact. Lead technical discussions and confidently present to diverse audiences. Mentor junior system engineers, ensuring high-quality designs and considering broader infrastructure impacts. Stay updated on technical skills and emerging technologies to benefit the team. Introduce automation for improved performance and efficiency. Serve as the primary technical and design authority for the team, fostering key relationships with Architecture and Product teams. KEY ACCOUNTABILITIES Develop high and low-level designs for MPLS - all IP core networks, ensuring seamless connectivity and optimal performance. Oversee the design and implementation of Core IP domain networks, employing best practices to enhance reliability and scalability. Utilize extensive IP networking experience to architect robust solutions that meet business requirements and industry standards. Create detailed High-Level Design (HLD) and Low-Level Design (LLD) documentation for MPLS networks, ensuring clarity and alignment with project objectives. Drive design and deployment initiatives, leveraging expertise to deliver efficient and effective network solutions. Lead Core Network design projects, particularly focusing on Software-Defined Wide Area Network (SD WAN) implementations to support evolving business needs. Demonstrate proficiency with Juniper technologies, leveraging them effectively within network architectures to optimize performance and functionality. Apply deep understanding of IP domain principles to troubleshoot complex network issues and implement strategic improvements. Collaborate with cross-functional teams to ensure successful execution of network design and deployment projects. Stay abreast of industry trends and technological advancements, continually enhancing skills and knowledge to drive innovation and excellence in network design and implementation Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Practical Experience: Proficient in designing, operating, and troubleshooting large-scaleMultilayer Switching and Routing environments using Juniper,Arista, and Cisco equipment and operating systems, with expertise in technologies likeMulticast, PortChanneling,EIGRP,CDP,GLBP,VRF, andQoS. Extensive knowledge of Wide Area Networking technologies and protocols such as MPLS, WAN, CoS, and DWDM, including experience with major Global Communications suppliers. Strong technical understanding of OSI network topologies, including proficiency in troubleshooting and design of Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management, and TCP/UDP Port RFC & IEEE 802-based standards. Experience deploying Juniper/Cisco switches in Spine/Leaf topology configurations. Advanced experience in VPN technologies and protocols, including IPSec, Public/Private configurations. Proficiency in Load Balancing & Global/DNS balancing technologies and techniques, preferably with Fortinet hardware and/or software appliances/cloud versions. Good understanding of Network Management technologies and protocols such as SNMP, Netflow, IPSLA, with practical experience in associated Network Management & Alerting Tools. Desired Technical Skills: Knowledge of Firewall Platforms and Technologies, including configuration of Fortinet, along with associated Management Systems and Firewall rule analysis tools (e.g., Skybox, Tufin). Expertise in remote access and two-factor authentication technologies and AAA solutions, such as RSA, Juniper/Pulse, Cisco ACS, Radius. Familiarity with SDN/automation technologies, configuration tools (e.g., Juniper/MIST, G.I.T, Chef, Ansible, Puppet), preferably in a DevOps environment. Proficiency in Automation and Scripting languages such as Python, Unix/Linux, or PowerShell & Batch. Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. The ideal candidate must have extensive experience working with SD-WAN, Core-Wan, IP Domains, HLD/LLD for MPLS and Juniper exposure. This is a hybrid role - 2 days on site are required every week in West London
Apr 23, 2024
Full time
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependentupon the changing needs of the business, the following provides an overview of the role's key responsibilitiesand measures Architect, design, and implement solutions leveraging existing infrastructure components, while incorporating new technologies to establish best practices. Resolve novel incidents and drive proactive changes to prevent future issues. Contribute to developing the Technology Roadmap for data centers and services. Evaluate and implement new tools and techniques, understanding their value and impact. Lead technical discussions and confidently present to diverse audiences. Mentor junior system engineers, ensuring high-quality designs and considering broader infrastructure impacts. Stay updated on technical skills and emerging technologies to benefit the team. Introduce automation for improved performance and efficiency. Serve as the primary technical and design authority for the team, fostering key relationships with Architecture and Product teams. KEY ACCOUNTABILITIES Develop high and low-level designs for MPLS - all IP core networks, ensuring seamless connectivity and optimal performance. Oversee the design and implementation of Core IP domain networks, employing best practices to enhance reliability and scalability. Utilize extensive IP networking experience to architect robust solutions that meet business requirements and industry standards. Create detailed High-Level Design (HLD) and Low-Level Design (LLD) documentation for MPLS networks, ensuring clarity and alignment with project objectives. Drive design and deployment initiatives, leveraging expertise to deliver efficient and effective network solutions. Lead Core Network design projects, particularly focusing on Software-Defined Wide Area Network (SD WAN) implementations to support evolving business needs. Demonstrate proficiency with Juniper technologies, leveraging them effectively within network architectures to optimize performance and functionality. Apply deep understanding of IP domain principles to troubleshoot complex network issues and implement strategic improvements. Collaborate with cross-functional teams to ensure successful execution of network design and deployment projects. Stay abreast of industry trends and technological advancements, continually enhancing skills and knowledge to drive innovation and excellence in network design and implementation Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Practical Experience: Proficient in designing, operating, and troubleshooting large-scaleMultilayer Switching and Routing environments using Juniper,Arista, and Cisco equipment and operating systems, with expertise in technologies likeMulticast, PortChanneling,EIGRP,CDP,GLBP,VRF, andQoS. Extensive knowledge of Wide Area Networking technologies and protocols such as MPLS, WAN, CoS, and DWDM, including experience with major Global Communications suppliers. Strong technical understanding of OSI network topologies, including proficiency in troubleshooting and design of Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management, and TCP/UDP Port RFC & IEEE 802-based standards. Experience deploying Juniper/Cisco switches in Spine/Leaf topology configurations. Advanced experience in VPN technologies and protocols, including IPSec, Public/Private configurations. Proficiency in Load Balancing & Global/DNS balancing technologies and techniques, preferably with Fortinet hardware and/or software appliances/cloud versions. Good understanding of Network Management technologies and protocols such as SNMP, Netflow, IPSLA, with practical experience in associated Network Management & Alerting Tools. Desired Technical Skills: Knowledge of Firewall Platforms and Technologies, including configuration of Fortinet, along with associated Management Systems and Firewall rule analysis tools (e.g., Skybox, Tufin). Expertise in remote access and two-factor authentication technologies and AAA solutions, such as RSA, Juniper/Pulse, Cisco ACS, Radius. Familiarity with SDN/automation technologies, configuration tools (e.g., Juniper/MIST, G.I.T, Chef, Ansible, Puppet), preferably in a DevOps environment. Proficiency in Automation and Scripting languages such as Python, Unix/Linux, or PowerShell & Batch. Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. The ideal candidate must have extensive experience working with SD-WAN, Core-Wan, IP Domains, HLD/LLD for MPLS and Juniper exposure. This is a hybrid role - 2 days on site are required every week in West London
About the company: VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability. VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals. VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients. If you're looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you. About the role: VCI's technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers. The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling. We are now looking for an eager candidate to join us as an apprentice in the support team. Duties: Customer satisfaction is at the heart of what we do, and the successful candidate will be: Working as part of a team to continue delivering exceptional service experiences that exceed expectations Foster long-term relationships with our valued clients. Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world. Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently. Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance. What we are looking for: The ideal candidate will have: An ingrained passion for IT and systems An enjoyment of problem solving with an ability to apply a logical approach to troubleshooting An instinctive attention to detail The capacity to communicate clearly and confidently with people at all levels Excellent written and verbal communications skills A natural time management discipline, especially on scheduling and prioritising tasks A passion for continual development and self-improvement Having a full clean driving license would be advantageous, but is not essential. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 9am - 5:30pm, Monday -Thursday 9am - 5pm on Fridays 37hrs a week Benefits: We've proven experience with keeping apprentices Pool table in the office Pension scheme Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 23, 2024
Full time
About the company: VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability. VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals. VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients. If you're looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you. About the role: VCI's technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers. The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling. We are now looking for an eager candidate to join us as an apprentice in the support team. Duties: Customer satisfaction is at the heart of what we do, and the successful candidate will be: Working as part of a team to continue delivering exceptional service experiences that exceed expectations Foster long-term relationships with our valued clients. Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world. Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently. Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance. What we are looking for: The ideal candidate will have: An ingrained passion for IT and systems An enjoyment of problem solving with an ability to apply a logical approach to troubleshooting An instinctive attention to detail The capacity to communicate clearly and confidently with people at all levels Excellent written and verbal communications skills A natural time management discipline, especially on scheduling and prioritising tasks A passion for continual development and self-improvement Having a full clean driving license would be advantageous, but is not essential. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 9am - 5:30pm, Monday -Thursday 9am - 5pm on Fridays 37hrs a week Benefits: We've proven experience with keeping apprentices Pool table in the office Pension scheme Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Summary We're seeking a Lead for our IT Solutions Architecture function to support an interesting and varied portfolio of change initiatives. The role is broad in nature and helps to set long-term recommendations in relation to IT Infrastructure and Application Landscape, as well as hands-on delivery of solutions design for key projects. This role requires someone that has a passion for new technologies and a willingness to bring new ideas. You must have experience in the implementation of commercial off the shelf solutions, integrating enterprise applications and setting standards for architectural patterns and design principles. This is a key role within the IT Department and part of our Extended Leadership Team. The salary is Circa £75,000 (comprised of base salary plus market supplement) What it's like to work here The Solutions Architecture Team is heavily involved in the early stages of all projects with a technology component. Once requirements have been captured, our Solutions Architects provide information, advice and direction, based on solution feasibility in alignment with the overall IT strategy, business need, design principles and operability of the solution. Projects vary in size, complexity and approach and may for example include hardware rollout, software implementation for customised off-the-shelf products, adoption of SaaS services, network improvements, expansion of digital capabilities and innovative proof of concepts. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll lead the Solution Architecture function, bringing together National Trust staff, contractors and partners and Build relationships to become the go-to technical expert that solves business problems. In turn fostering a culture of excellence by defining and refining methods, standards, governance and assurance Examine, improve, document and communicate our solution design process and principles and manage the artefacts that are created in the design process You'll work closely with the IT Leadership Team, our Enterprise Architect and product specialists at the National Trust and in partner organisations to shape the National Trust's technology roadmap, driving innovation and research new technology, evaluating applicability and alignment with the organisation's risk appetite and business requirements You'll take a lead role in conceptual and high level design for particular projects, developing integrated solutions that avoid silos and technical debt and support assessments of products to ensure suitable technical capability and alignment with our technical roadmap and strategy You'll identify and record technical debt and drive for its resolution, participating in project triage, IT project assurance and design authority bodies Who we're looking for You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we're looking for someone who has: Enterprise Architecture Framework qualification such as TOGAF or proven equivalent experience Track record of adopting new technologies and staying up to date A friendly, engaging manner that helps to form good relationships with internal stakeholders at all levels of the organisation, 3rd party suppliers and the National Trust IT team Ability to adapt communication style to a specific stakeholder group, simplifying language and concepts where needed and diving into deeper technical discussions as appropriate Experience of software and hardware procurement, supplier relationship management and of working in teams of in-house and 3rd party partners Knowledge of Azure, Office 365, Snowflake, Cisco Networking, SQL Server and an understanding of Sales Force, AWS, Webex, Oracle The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Apr 23, 2024
Full time
Summary We're seeking a Lead for our IT Solutions Architecture function to support an interesting and varied portfolio of change initiatives. The role is broad in nature and helps to set long-term recommendations in relation to IT Infrastructure and Application Landscape, as well as hands-on delivery of solutions design for key projects. This role requires someone that has a passion for new technologies and a willingness to bring new ideas. You must have experience in the implementation of commercial off the shelf solutions, integrating enterprise applications and setting standards for architectural patterns and design principles. This is a key role within the IT Department and part of our Extended Leadership Team. The salary is Circa £75,000 (comprised of base salary plus market supplement) What it's like to work here The Solutions Architecture Team is heavily involved in the early stages of all projects with a technology component. Once requirements have been captured, our Solutions Architects provide information, advice and direction, based on solution feasibility in alignment with the overall IT strategy, business need, design principles and operability of the solution. Projects vary in size, complexity and approach and may for example include hardware rollout, software implementation for customised off-the-shelf products, adoption of SaaS services, network improvements, expansion of digital capabilities and innovative proof of concepts. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll lead the Solution Architecture function, bringing together National Trust staff, contractors and partners and Build relationships to become the go-to technical expert that solves business problems. In turn fostering a culture of excellence by defining and refining methods, standards, governance and assurance Examine, improve, document and communicate our solution design process and principles and manage the artefacts that are created in the design process You'll work closely with the IT Leadership Team, our Enterprise Architect and product specialists at the National Trust and in partner organisations to shape the National Trust's technology roadmap, driving innovation and research new technology, evaluating applicability and alignment with the organisation's risk appetite and business requirements You'll take a lead role in conceptual and high level design for particular projects, developing integrated solutions that avoid silos and technical debt and support assessments of products to ensure suitable technical capability and alignment with our technical roadmap and strategy You'll identify and record technical debt and drive for its resolution, participating in project triage, IT project assurance and design authority bodies Who we're looking for You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we're looking for someone who has: Enterprise Architecture Framework qualification such as TOGAF or proven equivalent experience Track record of adopting new technologies and staying up to date A friendly, engaging manner that helps to form good relationships with internal stakeholders at all levels of the organisation, 3rd party suppliers and the National Trust IT team Ability to adapt communication style to a specific stakeholder group, simplifying language and concepts where needed and diving into deeper technical discussions as appropriate Experience of software and hardware procurement, supplier relationship management and of working in teams of in-house and 3rd party partners Knowledge of Azure, Office 365, Snowflake, Cisco Networking, SQL Server and an understanding of Sales Force, AWS, Webex, Oracle The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
IT Infrastructure and Security Manager Milton Keynes, MK16 9EZ Salary range £60,000 - £70,000 Full time role. Hybrid working model. We're looking for IT Infrastructure and Security Manager to join us to drive, deliver and support these technologies while leading our internal Infrastructure team. This exciting role plays a key part in shaping our future, ensuring we continue to invest in secure, stable, and scalable technologies while remaining technically hands-on when needed. The role-holder will have a passion for technology, innovation, and IT Security and compliment this with the skills, experience, and dynamism to provide management and leadership in a modern workplace, working with the IT department and key stakeholders across the business. What will your role look like? You will be responsible for: Developing, and optimising best-of-class IT Infrastructure and IT Security architecture, technologies, and services across the Welcome Break business. Delivering and supporting our End-User-Computing including; build, deployment, management of workstation/laptop/mobile and the Microsoft 365 technology stack. Ensuring IT and Cyber Security is at the forefront, maintaining hardware, software and network security measures and controls, and assisting in related governance, risk & compliance. Working with Head of IT Operations and IT Director; design, plan, and deliver the roadmap for each element of the multi-year IT System & Infrastructure strategy. Lead the internal IT Infrastructure team; guide, coach and manage the team including personal development and succession planning, ensuring the function evolves to meet future needs. About you Ideally we are looking for someone who has: Proven experience in a similar leadership role (IT Infrastructure Manager, System Administrator, Infrastructure Lead) for a minimum of three years. Experience in a similar industry (Retail, Hospitality, QSR, FMCG) is desirable but not essential. Excellent Team and Line Management skills with the ability to lead and manage a dynamic, fast-paced, and delivery-focused team - coaching, mentoring, and evolving as needed. Excellent working technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN (SDWAN, MPLS, Fortinet, Aruba), Cloud (Azure/AWS), Domain Services (AD, AAD), Servers (Windows), Hosting/virtualisation (Nutanix, VMWare), End User Devices, Endpoint Management (InTune, Autopilot) and Endpoint Protection (Sentinel, Defender). Experience in the full Microsoft 365 technology stack including Apps and Collaboration. Strong functional knowledge of all components in the overall IT landscape including networks, cloud and hosting technologies, servers, end-user-devices, operating systems, and applications. Retail and Hospitality technologies (POS, CRM, ERP) experience is desirable but not essential. Strong understanding of IT and Cyber Security including technologies, principles, processes and compliance. Experience in ISO 27001 or Cyber Essentials+ certification or any Cyber security qualifications (e.g. CISSP) are highly desirable. We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution. Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikes Free onsite parking at all Welcome Break sites Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
Apr 23, 2024
Full time
IT Infrastructure and Security Manager Milton Keynes, MK16 9EZ Salary range £60,000 - £70,000 Full time role. Hybrid working model. We're looking for IT Infrastructure and Security Manager to join us to drive, deliver and support these technologies while leading our internal Infrastructure team. This exciting role plays a key part in shaping our future, ensuring we continue to invest in secure, stable, and scalable technologies while remaining technically hands-on when needed. The role-holder will have a passion for technology, innovation, and IT Security and compliment this with the skills, experience, and dynamism to provide management and leadership in a modern workplace, working with the IT department and key stakeholders across the business. What will your role look like? You will be responsible for: Developing, and optimising best-of-class IT Infrastructure and IT Security architecture, technologies, and services across the Welcome Break business. Delivering and supporting our End-User-Computing including; build, deployment, management of workstation/laptop/mobile and the Microsoft 365 technology stack. Ensuring IT and Cyber Security is at the forefront, maintaining hardware, software and network security measures and controls, and assisting in related governance, risk & compliance. Working with Head of IT Operations and IT Director; design, plan, and deliver the roadmap for each element of the multi-year IT System & Infrastructure strategy. Lead the internal IT Infrastructure team; guide, coach and manage the team including personal development and succession planning, ensuring the function evolves to meet future needs. About you Ideally we are looking for someone who has: Proven experience in a similar leadership role (IT Infrastructure Manager, System Administrator, Infrastructure Lead) for a minimum of three years. Experience in a similar industry (Retail, Hospitality, QSR, FMCG) is desirable but not essential. Excellent Team and Line Management skills with the ability to lead and manage a dynamic, fast-paced, and delivery-focused team - coaching, mentoring, and evolving as needed. Excellent working technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN (SDWAN, MPLS, Fortinet, Aruba), Cloud (Azure/AWS), Domain Services (AD, AAD), Servers (Windows), Hosting/virtualisation (Nutanix, VMWare), End User Devices, Endpoint Management (InTune, Autopilot) and Endpoint Protection (Sentinel, Defender). Experience in the full Microsoft 365 technology stack including Apps and Collaboration. Strong functional knowledge of all components in the overall IT landscape including networks, cloud and hosting technologies, servers, end-user-devices, operating systems, and applications. Retail and Hospitality technologies (POS, CRM, ERP) experience is desirable but not essential. Strong understanding of IT and Cyber Security including technologies, principles, processes and compliance. Experience in ISO 27001 or Cyber Essentials+ certification or any Cyber security qualifications (e.g. CISSP) are highly desirable. We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution. Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikes Free onsite parking at all Welcome Break sites Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
Head of Business Product - Strategy & Market Launch CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential. We're a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we're committed to changing the industry for everyone. What you can expect from us Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience + a car allowance , when you join us, you'll also enjoy 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. We believe we deliver our best when we work together. It's the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas. How you'll change it up You'll be managing CityFibre's strategic decisions to shape the portfolio for future needs in the business Ethernet, infrastructure, Dark Fibre offnet, and other non-FTTP product portfolio covering a range of local access, national and backhaul services targeting ISPs and range of other sectors, notably mobile and public sector. You will play a leading role in the planning, development and launch strategy of our portfolio with the goal of providing the best possible experience for our ISPs and financial outcomes for CityFibre. Day to day, this is some of what you can expect to be doing: Defining the Business market product strategy, ensuring the plan is signed off with the commercial and senior management teams within CityFibre Identifying, defining and creating the business case for market leading Business and Infrastructure products portfolio and value-added services that deliver a best-in-class experience for our customers Understanding the complex value chain of the Business market for telecoms and the competitive landscape as it relates to the products in order to refine the ongoing product and market strategy Helping to define the "Go To Market" strategy for any major product launches working closely with Sales teams, partnership marketing and any other key stakeholders What you'll bring to the role You'll be experienced working in the B2B market sector for telecoms (ideally in a product or commercial role), with specific experience and knowledge of how to create and evolve a business product portfolio.You'll also bring the following with you: Detailed knowledge of data connectivity products particularly Ethernet, business broadband and range of backhaul, exchange and ancillary services Excellent understanding of emerging trends across our different customer sectors who use business / infrastructure products - (business sector, mobile sector and public sector) Strong understanding of the UK ISP market. Understanding of what makes ISPs tick and their requirements from a wholesale telecoms provider We're looking for people who don't settle for 'good enough' and push things forward. If you've just found yourself thinking, 'I'd love to do this', we want to hear from you. Let's change it up. Diversity, Inclusion and Belonging Our people have a wide range of experiences and perspectives - and it's this diversity of thought that makes us who we are. CityFibre is working hard to change up the telecoms industry. This means we're committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We're also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams. Additional Information If there's any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing . We're here to support you in changing up your career.
Apr 23, 2024
Full time
Head of Business Product - Strategy & Market Launch CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential. We're a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we're committed to changing the industry for everyone. What you can expect from us Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience + a car allowance , when you join us, you'll also enjoy 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. We believe we deliver our best when we work together. It's the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas. How you'll change it up You'll be managing CityFibre's strategic decisions to shape the portfolio for future needs in the business Ethernet, infrastructure, Dark Fibre offnet, and other non-FTTP product portfolio covering a range of local access, national and backhaul services targeting ISPs and range of other sectors, notably mobile and public sector. You will play a leading role in the planning, development and launch strategy of our portfolio with the goal of providing the best possible experience for our ISPs and financial outcomes for CityFibre. Day to day, this is some of what you can expect to be doing: Defining the Business market product strategy, ensuring the plan is signed off with the commercial and senior management teams within CityFibre Identifying, defining and creating the business case for market leading Business and Infrastructure products portfolio and value-added services that deliver a best-in-class experience for our customers Understanding the complex value chain of the Business market for telecoms and the competitive landscape as it relates to the products in order to refine the ongoing product and market strategy Helping to define the "Go To Market" strategy for any major product launches working closely with Sales teams, partnership marketing and any other key stakeholders What you'll bring to the role You'll be experienced working in the B2B market sector for telecoms (ideally in a product or commercial role), with specific experience and knowledge of how to create and evolve a business product portfolio.You'll also bring the following with you: Detailed knowledge of data connectivity products particularly Ethernet, business broadband and range of backhaul, exchange and ancillary services Excellent understanding of emerging trends across our different customer sectors who use business / infrastructure products - (business sector, mobile sector and public sector) Strong understanding of the UK ISP market. Understanding of what makes ISPs tick and their requirements from a wholesale telecoms provider We're looking for people who don't settle for 'good enough' and push things forward. If you've just found yourself thinking, 'I'd love to do this', we want to hear from you. Let's change it up. Diversity, Inclusion and Belonging Our people have a wide range of experiences and perspectives - and it's this diversity of thought that makes us who we are. CityFibre is working hard to change up the telecoms industry. This means we're committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We're also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams. Additional Information If there's any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing . We're here to support you in changing up your career.
We have a unique opportunity for a Divisional Legal Manager to join a leading house developer in a senior capacity, where you will lead the in-house conveyancing team and provide an efficient service led in-house estate conveyancing service for the sale of new homes, part exchange and other related transactions. Working closely with the Head of Conveyancing and being supported by two Assistant Divisional Legal Managers, you will manage a team of 14 and will be responsible for ensuring the team provides an efficient plot conveyancing service whilst ensuring that you have a professional, motivated team that realises its full potential. In addition, you will develop strong relationships with key individuals, providing general advice and support, and will continue to deliver the highest standard of customer services. You will also undertake transactional work which includes: Preparation of legal packs for the sale of plots. Infrastructure agreements for the adoption of works to new and closed developments, including Section 278 and 38 agreements, Section 104 and 185 agreements and Section 111 agreements. Land Transfers/Easements to utility companies. Sales of surplus land. Sales of freehold reversions. Management Agreements and Land Transfers to Management Companies. Lease extensions, deeds of covenant, deeds of rectification. Documents required to resolve historic enquiries. Applications from Solicitors, Legal Executives or Licensed Conveyancers are welcome with a proven track record of property law and an ability to navigate through residential estate conveyancing. Management experience is essential and you should understand the key drivers for staff motivation whilst having the skills to identify training and development. In return, this company will commit to you and recognise and reward your hard work, your performance and your contribution and a very comprehensive benefits will be offered, including flexible/agile working, along with scope to progress, so if you are passionate about making a positive impact, we encourage you to submit your application today! JBRP1_UKTJ
Apr 23, 2024
Full time
We have a unique opportunity for a Divisional Legal Manager to join a leading house developer in a senior capacity, where you will lead the in-house conveyancing team and provide an efficient service led in-house estate conveyancing service for the sale of new homes, part exchange and other related transactions. Working closely with the Head of Conveyancing and being supported by two Assistant Divisional Legal Managers, you will manage a team of 14 and will be responsible for ensuring the team provides an efficient plot conveyancing service whilst ensuring that you have a professional, motivated team that realises its full potential. In addition, you will develop strong relationships with key individuals, providing general advice and support, and will continue to deliver the highest standard of customer services. You will also undertake transactional work which includes: Preparation of legal packs for the sale of plots. Infrastructure agreements for the adoption of works to new and closed developments, including Section 278 and 38 agreements, Section 104 and 185 agreements and Section 111 agreements. Land Transfers/Easements to utility companies. Sales of surplus land. Sales of freehold reversions. Management Agreements and Land Transfers to Management Companies. Lease extensions, deeds of covenant, deeds of rectification. Documents required to resolve historic enquiries. Applications from Solicitors, Legal Executives or Licensed Conveyancers are welcome with a proven track record of property law and an ability to navigate through residential estate conveyancing. Management experience is essential and you should understand the key drivers for staff motivation whilst having the skills to identify training and development. In return, this company will commit to you and recognise and reward your hard work, your performance and your contribution and a very comprehensive benefits will be offered, including flexible/agile working, along with scope to progress, so if you are passionate about making a positive impact, we encourage you to submit your application today! JBRP1_UKTJ