HR Officer Do you have passion for looking after people? Do you want to help make a difference, develop culture and support in our growth? This is your opportunity to join a dynamic, people focused and growing HR team. The Role: Reporting to the Human Resources (HR) Manager, assist with the development and implementation of the company's HR function, in support of the whole business. To meet with employees offering support and welfare. You will also be responsible for helping the HR manager to develop HR policies, updating the handbook and procedures. Key Activities: Assist with the implementation of all employee-related issues, including recruitment, employee relations, performance management, absence management learning and development, and talent management. Support current and future business needs through the development, engagement, motivation and preservation of human capital. Coordinate with Senior Management, HR Manager and Recruiter/HR Officer to identify recruitment opportunities and professional development needs for the Shrewsbury office. Perform telephone screening and aid in the facilitation of virtual and in-person interviews with suitable candidates as required by the in-house recruitment officer. Assist with the onboarding of new hires for all office sites. Coordinate with the HR Manager to ensure new employees are added to the company system, and that they are able to access the equipment, systems and tools required to perform their duties effectively. Assist the HR Manager in managing all personnel records, ensuring data is accurate, complete and up-to-date. Ensure all paper and electronic personnel records are stored securely. Assist the HR Manager in managing all conflicts, grievances and disciplinary issues, ensuring fair and appropriate outcomes. Manage all investigations in line with approved guidelines. This may involve external mediators, professional representatives and/or trade unions as required. Assist the HR Manager in managing employee performance and compensation reviews. Actively promote a positive working environment, acting as diversity and equality champion and striving towards best practice rather than minimum standards. Maintain positive relationships with internal and external stakeholders. Participate in any internal or external training as required. The company will cover the cost of all training fees but reserves the right to claim back some or all of the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Abide by all relevant legal requirements, industry guidelines and company standards. Ensure compliance with all relevant legal requirements (e.g. right to work, national minimum wage, 2010 Equality Act). Perform other tasks as reasonably required by the HR Manager or Senior Management. Skills and Experience required: Proven track record in a similar HR role. Demonstrable understanding of HR law and industry best-practice. Strong IT skills, including MS Word, Excel, Outlook and Teams. Strong verbal and written communication skills. Excellent interpersonal skills. Able to quickly build positive and effective relationships with internal and external stakeholders. Willing to ask questions and seek assistance when required. Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. Able to develop an understanding of the processes within the organisation and support the wider team as required. Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent. Professional certification/membership (preferred). Benefits: Generous company pension. Company mobile phone. Tools/equipment required for the performance of company duties. Cycle to work scheme. Life Insurance (following successful completion of probationary period). Private Medical Insurance (following successful completion of probationary period). Casual dress policy. Flexible Working. Free on-site parking (where available). EV charging points (where available). Employee Assistance Programme. Experience: Human resources: 2+ year (preferred) Licence/Certification: CIPD (preferred)
May 05, 2024
Full time
HR Officer Do you have passion for looking after people? Do you want to help make a difference, develop culture and support in our growth? This is your opportunity to join a dynamic, people focused and growing HR team. The Role: Reporting to the Human Resources (HR) Manager, assist with the development and implementation of the company's HR function, in support of the whole business. To meet with employees offering support and welfare. You will also be responsible for helping the HR manager to develop HR policies, updating the handbook and procedures. Key Activities: Assist with the implementation of all employee-related issues, including recruitment, employee relations, performance management, absence management learning and development, and talent management. Support current and future business needs through the development, engagement, motivation and preservation of human capital. Coordinate with Senior Management, HR Manager and Recruiter/HR Officer to identify recruitment opportunities and professional development needs for the Shrewsbury office. Perform telephone screening and aid in the facilitation of virtual and in-person interviews with suitable candidates as required by the in-house recruitment officer. Assist with the onboarding of new hires for all office sites. Coordinate with the HR Manager to ensure new employees are added to the company system, and that they are able to access the equipment, systems and tools required to perform their duties effectively. Assist the HR Manager in managing all personnel records, ensuring data is accurate, complete and up-to-date. Ensure all paper and electronic personnel records are stored securely. Assist the HR Manager in managing all conflicts, grievances and disciplinary issues, ensuring fair and appropriate outcomes. Manage all investigations in line with approved guidelines. This may involve external mediators, professional representatives and/or trade unions as required. Assist the HR Manager in managing employee performance and compensation reviews. Actively promote a positive working environment, acting as diversity and equality champion and striving towards best practice rather than minimum standards. Maintain positive relationships with internal and external stakeholders. Participate in any internal or external training as required. The company will cover the cost of all training fees but reserves the right to claim back some or all of the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Abide by all relevant legal requirements, industry guidelines and company standards. Ensure compliance with all relevant legal requirements (e.g. right to work, national minimum wage, 2010 Equality Act). Perform other tasks as reasonably required by the HR Manager or Senior Management. Skills and Experience required: Proven track record in a similar HR role. Demonstrable understanding of HR law and industry best-practice. Strong IT skills, including MS Word, Excel, Outlook and Teams. Strong verbal and written communication skills. Excellent interpersonal skills. Able to quickly build positive and effective relationships with internal and external stakeholders. Willing to ask questions and seek assistance when required. Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. Able to develop an understanding of the processes within the organisation and support the wider team as required. Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent. Professional certification/membership (preferred). Benefits: Generous company pension. Company mobile phone. Tools/equipment required for the performance of company duties. Cycle to work scheme. Life Insurance (following successful completion of probationary period). Private Medical Insurance (following successful completion of probationary period). Casual dress policy. Flexible Working. Free on-site parking (where available). EV charging points (where available). Employee Assistance Programme. Experience: Human resources: 2+ year (preferred) Licence/Certification: CIPD (preferred)
A consulting firm specialising in employee investigations, culture, and HR consulting solutions is looking to expand its team in London. They are currently seeking to fill a critical hire, which is pivotal in shaping the strategic direction and operational excellence of the firm. In this role, you will oversee the day-to-day operations by developing and implementing strategies to optimise processes and improve productivity. Reporting to the Managing Director, you will be involved in all facets of operational management including human resources, facilities management and finance. The Office Manager spearheads the performance goals, identifies opportunities for enhancement and fosters an environment that embodies the firm's core values. The ideal candidate must have a proven track record of success in a senior operations role within the professional services sector. They must be able to work at a fast pace, have a commercially minded and tech-savvy approach, and be extremely organised. If you are ready to make a significant impact and drive operational excellence in a dynamic environment, please connect with Karen Dancel at for a confidential chat. Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience. Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.
May 05, 2024
Full time
A consulting firm specialising in employee investigations, culture, and HR consulting solutions is looking to expand its team in London. They are currently seeking to fill a critical hire, which is pivotal in shaping the strategic direction and operational excellence of the firm. In this role, you will oversee the day-to-day operations by developing and implementing strategies to optimise processes and improve productivity. Reporting to the Managing Director, you will be involved in all facets of operational management including human resources, facilities management and finance. The Office Manager spearheads the performance goals, identifies opportunities for enhancement and fosters an environment that embodies the firm's core values. The ideal candidate must have a proven track record of success in a senior operations role within the professional services sector. They must be able to work at a fast pace, have a commercially minded and tech-savvy approach, and be extremely organised. If you are ready to make a significant impact and drive operational excellence in a dynamic environment, please connect with Karen Dancel at for a confidential chat. Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience. Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.
The role As the Compliance Manager, youll take on the role of a Subject Matter Expert within the Asset Compliance Directorate in your key area of responsibility: Asbestos. You will work with the Head of Service to ensure that were compliant from a legal and regulatory perspective. Youll keep abreast of all changes to legal and regulatory requirements click apply for full job details
May 05, 2024
Full time
The role As the Compliance Manager, youll take on the role of a Subject Matter Expert within the Asset Compliance Directorate in your key area of responsibility: Asbestos. You will work with the Head of Service to ensure that were compliant from a legal and regulatory perspective. Youll keep abreast of all changes to legal and regulatory requirements click apply for full job details
Facilities Assistant Exeter, Devon (with travel to our other offices) About Us With offices in Exeter, Teignmouth and Newton Abbot, Tozers Solicitors LLP is seeking a Facilities Assistant to join our team on a permanent, full-time basis, working from our Exeter office. With 30 partners and 190 employees across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits - Salary of £12 per hour - Pension - Travel loan scheme - Charity and social responsibility scheme - 25 days holiday - Extra holiday at Christmas - A focus on training and development This is an exciting opportunity for an enthusiastic individual looking to begin a career in facilities management to join our law firm and develop their skillset. Well equip you with everything you need to kickstart a successful career, from a supportive team to professional development prospects. So, if youre ready to join the team and get started, apply today! The Role As a Facilities Assistant, you will support the Facilities Manager to look after our Exeter, Teignmouth and Newton Abbot offices. Working as part of a team to ensure that our offices are ready for the day, you will support health, safety and security initiatives, as well as conducting a variety of duties from restocking stationery and managing the post to making sure alarms are switched off. About You To be considered as a Facilities Assistant, no previous experience is required, just a can-do attitude! Any office experience, possibly gained in a professional services environment, would be an advantage but well train you on the rest! The closing date for this role is 31st May 2024. Other organisations may call this role Facilities Support Assistant, Facilities and Maintenance Assistant, Building Assistant, or Building Maintenance Assistant. Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to begin your career as a Facilities Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ
May 05, 2024
Full time
Facilities Assistant Exeter, Devon (with travel to our other offices) About Us With offices in Exeter, Teignmouth and Newton Abbot, Tozers Solicitors LLP is seeking a Facilities Assistant to join our team on a permanent, full-time basis, working from our Exeter office. With 30 partners and 190 employees across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits - Salary of £12 per hour - Pension - Travel loan scheme - Charity and social responsibility scheme - 25 days holiday - Extra holiday at Christmas - A focus on training and development This is an exciting opportunity for an enthusiastic individual looking to begin a career in facilities management to join our law firm and develop their skillset. Well equip you with everything you need to kickstart a successful career, from a supportive team to professional development prospects. So, if youre ready to join the team and get started, apply today! The Role As a Facilities Assistant, you will support the Facilities Manager to look after our Exeter, Teignmouth and Newton Abbot offices. Working as part of a team to ensure that our offices are ready for the day, you will support health, safety and security initiatives, as well as conducting a variety of duties from restocking stationery and managing the post to making sure alarms are switched off. About You To be considered as a Facilities Assistant, no previous experience is required, just a can-do attitude! Any office experience, possibly gained in a professional services environment, would be an advantage but well train you on the rest! The closing date for this role is 31st May 2024. Other organisations may call this role Facilities Support Assistant, Facilities and Maintenance Assistant, Building Assistant, or Building Maintenance Assistant. Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to begin your career as a Facilities Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ
Bennett and Game Recruitment LTD
Camberley, Surrey
Our client, a rapidly growing Block and Estate Management Group based in Camberley, are currently seeking an experienced Property Manager to join them. The Property Manager will be managing blocks within a one-hour radius of Camberley. This position offers great progression, hybrid working and an attractive package. It is essential that the successful candidate has previous block management experience. This is a great opportunity for a Property Manager with previous experience in block management who is looking to join a growing company. Senior Property Manager Position Overview Job Type: Permanent Job location: Camberley Job Title: Property Manager Start Date: ASAP - Happy to wait for notice periods Working Hours: Monday to Friday Further details can be discussed Senior Property Manager Position Requirements Must have previous block management experience Must be based within commuting distance of Camberley Service Charge Experience Knowledge of Section 20s Strong legal knowledge Good customer service Good IT and Grammar Further details can be discussed Senior Property Manager Position Remuneration Salary: £38,000 - £46,000 Pension Holiday Training provided if needed Flexible working Full package to be discussed at interview stage. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer. JBRP1_UKTJ
May 05, 2024
Full time
Our client, a rapidly growing Block and Estate Management Group based in Camberley, are currently seeking an experienced Property Manager to join them. The Property Manager will be managing blocks within a one-hour radius of Camberley. This position offers great progression, hybrid working and an attractive package. It is essential that the successful candidate has previous block management experience. This is a great opportunity for a Property Manager with previous experience in block management who is looking to join a growing company. Senior Property Manager Position Overview Job Type: Permanent Job location: Camberley Job Title: Property Manager Start Date: ASAP - Happy to wait for notice periods Working Hours: Monday to Friday Further details can be discussed Senior Property Manager Position Requirements Must have previous block management experience Must be based within commuting distance of Camberley Service Charge Experience Knowledge of Section 20s Strong legal knowledge Good customer service Good IT and Grammar Further details can be discussed Senior Property Manager Position Remuneration Salary: £38,000 - £46,000 Pension Holiday Training provided if needed Flexible working Full package to be discussed at interview stage. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer. JBRP1_UKTJ
Job Title: Sales Progression Manager Location: Based at our offices in Colchester Essex. Rewards: Basic Salary up-to £30K D.O.E, plus commission bonuses and Benefits, realistically achievable OTE of £34K. Target: Sales Progressor's from an Estate Agency or Legal Conveyancing background. Working Hours: Monday to Friday 9.00AM - 6.00PM. (No Weekend Working) Timeline: Immediate Interviews and start. Are you looking for an exciting new challenge and want to be part of a leading service provider looking after our Housebuilders' Part Exchange and Assisted Move property sales? Are you an Estate Agent or Legal based property professional who loves property but feeling the grind of being tied to a high street estate agency branch? Looking after a portfolio of sales for our Housebuilder clients, you will be progressing all agreed sales through to a satisfactory exchange of contracts and subsequent completion. The New Homes Group: Are you looking for an exciting new challenge and want to be part of a leading service provider looking after our Housebuilders' Part Exchange and Assisted Move property sales? Are you currently working as an Estate Agent or working as a Legal Conveyancing professional and love property but feeling the grind of being tied to a high street estate agency branch or legal firm and fancy a new challenge? Are you ready for a new and exciting challenge? The New Homes Group, as the UK's leading Part Exchange and Assisted Move specialist offers outstanding opportunities for property professionals who want flexibility, more of a home/life balance away from a high street based estate agency role. The team of property professionals who many have previously worked in an estate agency setting and now form a cohesive team of property professionals who work in a fun vibrant and fast moving environment where we passionately live and breathe property sales. You will be responsible for managing the sale of residential properties with a large network of UK based estate agency partners. At The New Homes Group no two days are ever the same, you will be working in a fun and fast paced environment, your hard work and commitment provides you with an outstanding opportunity to contribute and benefit from a generous shared team bonus scheme, additionally we pride ourselves on providing unrivalled long term career opportunities. Its worth noting that many of our team have been with us for many years and have grown within the business to promotion and enjoy fulfilling and rewarding careers Key Benefits: Extensive induction coupled with an ongoing training, support and development program. Unrivalled opportunities for progression, promotion and personal development in an expanding business. 28 days paid holiday including Bank Holidays. Get your Birthday off each year. (Once Probation Passed) Free onsite parking. Contributory workplace pension. Generous Staff referral bonus scheme. Death in service cover. 24 Hour Wellbeing Employee Assistance Programme. Free Bluecrest prevention plus health screening. Access to discounts platform, Perks at Work Access to self-funded Health Care plan Discounted medical assessment Health Screening Discounted Gym Membership Discounts on estate agency, mortgage, conveyancing, and surveying services Salary Sacrifice Personal Car Leasing Scheme available. The New Homes Group is recognised as an employer of choice by over 500 employees and we are proud of their ongoing loyalty and commitment. So if you love property as much as we do then click apply now or feel free to give Suzanne James our Talent Acquisition Consultant a call on 66 for a confidential chat
May 05, 2024
Full time
Job Title: Sales Progression Manager Location: Based at our offices in Colchester Essex. Rewards: Basic Salary up-to £30K D.O.E, plus commission bonuses and Benefits, realistically achievable OTE of £34K. Target: Sales Progressor's from an Estate Agency or Legal Conveyancing background. Working Hours: Monday to Friday 9.00AM - 6.00PM. (No Weekend Working) Timeline: Immediate Interviews and start. Are you looking for an exciting new challenge and want to be part of a leading service provider looking after our Housebuilders' Part Exchange and Assisted Move property sales? Are you an Estate Agent or Legal based property professional who loves property but feeling the grind of being tied to a high street estate agency branch? Looking after a portfolio of sales for our Housebuilder clients, you will be progressing all agreed sales through to a satisfactory exchange of contracts and subsequent completion. The New Homes Group: Are you looking for an exciting new challenge and want to be part of a leading service provider looking after our Housebuilders' Part Exchange and Assisted Move property sales? Are you currently working as an Estate Agent or working as a Legal Conveyancing professional and love property but feeling the grind of being tied to a high street estate agency branch or legal firm and fancy a new challenge? Are you ready for a new and exciting challenge? The New Homes Group, as the UK's leading Part Exchange and Assisted Move specialist offers outstanding opportunities for property professionals who want flexibility, more of a home/life balance away from a high street based estate agency role. The team of property professionals who many have previously worked in an estate agency setting and now form a cohesive team of property professionals who work in a fun vibrant and fast moving environment where we passionately live and breathe property sales. You will be responsible for managing the sale of residential properties with a large network of UK based estate agency partners. At The New Homes Group no two days are ever the same, you will be working in a fun and fast paced environment, your hard work and commitment provides you with an outstanding opportunity to contribute and benefit from a generous shared team bonus scheme, additionally we pride ourselves on providing unrivalled long term career opportunities. Its worth noting that many of our team have been with us for many years and have grown within the business to promotion and enjoy fulfilling and rewarding careers Key Benefits: Extensive induction coupled with an ongoing training, support and development program. Unrivalled opportunities for progression, promotion and personal development in an expanding business. 28 days paid holiday including Bank Holidays. Get your Birthday off each year. (Once Probation Passed) Free onsite parking. Contributory workplace pension. Generous Staff referral bonus scheme. Death in service cover. 24 Hour Wellbeing Employee Assistance Programme. Free Bluecrest prevention plus health screening. Access to discounts platform, Perks at Work Access to self-funded Health Care plan Discounted medical assessment Health Screening Discounted Gym Membership Discounts on estate agency, mortgage, conveyancing, and surveying services Salary Sacrifice Personal Car Leasing Scheme available. The New Homes Group is recognised as an employer of choice by over 500 employees and we are proud of their ongoing loyalty and commitment. So if you love property as much as we do then click apply now or feel free to give Suzanne James our Talent Acquisition Consultant a call on 66 for a confidential chat
Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working The purpose of the role: Due to growth within the team, we are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction, after care and feedback service. Remuneration : The salary: The ideal candidate will join us on a full-time basis in return for a salary between 30,000 - 34,000 per annum. Exact salary will reflect your experience and skill set. You will also receive other benefits including: - Opportunity to earn a performance related cash bonus of up 15% of salary - Pension scheme contributions set at 7% of salary - Life Insurance cover at 4 x your annual salary - Private healthcare - 25 days a year holiday, plus bank holidays Your key responsibilities will include: 1. Provide leadership and support to the Customer Experience Team (CX Team) 2. Develop, monitor and review performance measures for the CX team, ensuring they function as a high performing team whilst also imbedding company values. 3. Ensure your team is trained and developed to support their requirements and the successful completion of their roles. 4. Promoting high levels of communication with customers within the team and across QPS. 5. Work in partnership with the end client's Complaints Team, resolving complaints in line with the Housing Ombudsman's Complaint Handling Code. 6. Oversee the after-care process during and following damp, mould and condensation works within timescales. Keeping customers updated with appointments and following up with regular checks. 7. Reporting on customer satisfaction following damp, mould and condensation works and monitoring trends. 8. Monitor and compile the outcomes of customer satisfaction surveys for distribution amongst all staff. 9. Learning from feedback by reviewing trends and provide insight into how we can improve the customer experience and share this with other teams. 10. Producing communications to publicise the improvements we have made as a result of feedback from customers and promote positive feedback. 11. Oversee a Customer Panel encouraging customer engagement to review new processes, be involved in testing new systems and handling of complaints. 12. Monitoring and responding to Google Reviews. 13. To visit customers in their home, where necessary, to facilitate the smooth running of repairs or to provide a face-to-face service when dealing with complex complaints. 14. To log and assist the managers with providing evidence regarding Legal Disrepair claims and ensuring any timescales for replies are met. 15. To represent us professionally in meetings and forums. 16. To undertake flexible working patterns as required to provide effective, customer-focussed services. 17. To provide cover in terms of administration and general cover on the phones as required Corporate 18. Ensure our customer service and delivery is excellent and continually improves. 19. Ensure that our instruction and policies are implemented. 20. Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained. 21. Participate in projects to achieve the most effective services possible for the community, partners and the organisation. Duties should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other duties, commensurate with the grading of the post, without changing the general character of the post. Required knowledge and skills: General maintenance, repairs and damp & mould knowledge advantageous, but not essential. Good communication and social skills with a strong customer focus. To maintain an effective and professional approach at all times. Work with colleagues, other staff, customers and partners to provide efficient and effective services. Ability to problem solve, balancing customer needs with targets and constraints. Provide advice and guidance to customers. Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines. Ability to challenge constructively and positively. Good knowledge of ICT systems, including software packages such as Microsoft Excel, PowerPoint etc. Ability to create insightful reports on customer feedback data and ability to evaluate and draw out conclusion Knowledge within the Social Housing Sector Required qualifications and experience: An experienced Team Leader who can engage their team to continuously improve and deliver a first-class customer experience. Previous experience of working in a customer-focussed environment. Experience of handling feedback from first contact through to a successful resolution. Experience of dealing with complex situations. Previous experience of dealing with feedback from customers over the phone, in writing and in person. Relevant qualification or equivalent working experience in complaint handling and customer service. Demonstrate a good awareness of safeguarding issues commensurate with the role. A satisfactory DBS check is required as part of this role Full driving licence Access to a vehicle, for travel to and from sites with business use insurance. Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working
May 05, 2024
Full time
Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working The purpose of the role: Due to growth within the team, we are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction, after care and feedback service. Remuneration : The salary: The ideal candidate will join us on a full-time basis in return for a salary between 30,000 - 34,000 per annum. Exact salary will reflect your experience and skill set. You will also receive other benefits including: - Opportunity to earn a performance related cash bonus of up 15% of salary - Pension scheme contributions set at 7% of salary - Life Insurance cover at 4 x your annual salary - Private healthcare - 25 days a year holiday, plus bank holidays Your key responsibilities will include: 1. Provide leadership and support to the Customer Experience Team (CX Team) 2. Develop, monitor and review performance measures for the CX team, ensuring they function as a high performing team whilst also imbedding company values. 3. Ensure your team is trained and developed to support their requirements and the successful completion of their roles. 4. Promoting high levels of communication with customers within the team and across QPS. 5. Work in partnership with the end client's Complaints Team, resolving complaints in line with the Housing Ombudsman's Complaint Handling Code. 6. Oversee the after-care process during and following damp, mould and condensation works within timescales. Keeping customers updated with appointments and following up with regular checks. 7. Reporting on customer satisfaction following damp, mould and condensation works and monitoring trends. 8. Monitor and compile the outcomes of customer satisfaction surveys for distribution amongst all staff. 9. Learning from feedback by reviewing trends and provide insight into how we can improve the customer experience and share this with other teams. 10. Producing communications to publicise the improvements we have made as a result of feedback from customers and promote positive feedback. 11. Oversee a Customer Panel encouraging customer engagement to review new processes, be involved in testing new systems and handling of complaints. 12. Monitoring and responding to Google Reviews. 13. To visit customers in their home, where necessary, to facilitate the smooth running of repairs or to provide a face-to-face service when dealing with complex complaints. 14. To log and assist the managers with providing evidence regarding Legal Disrepair claims and ensuring any timescales for replies are met. 15. To represent us professionally in meetings and forums. 16. To undertake flexible working patterns as required to provide effective, customer-focussed services. 17. To provide cover in terms of administration and general cover on the phones as required Corporate 18. Ensure our customer service and delivery is excellent and continually improves. 19. Ensure that our instruction and policies are implemented. 20. Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained. 21. Participate in projects to achieve the most effective services possible for the community, partners and the organisation. Duties should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other duties, commensurate with the grading of the post, without changing the general character of the post. Required knowledge and skills: General maintenance, repairs and damp & mould knowledge advantageous, but not essential. Good communication and social skills with a strong customer focus. To maintain an effective and professional approach at all times. Work with colleagues, other staff, customers and partners to provide efficient and effective services. Ability to problem solve, balancing customer needs with targets and constraints. Provide advice and guidance to customers. Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines. Ability to challenge constructively and positively. Good knowledge of ICT systems, including software packages such as Microsoft Excel, PowerPoint etc. Ability to create insightful reports on customer feedback data and ability to evaluate and draw out conclusion Knowledge within the Social Housing Sector Required qualifications and experience: An experienced Team Leader who can engage their team to continuously improve and deliver a first-class customer experience. Previous experience of working in a customer-focussed environment. Experience of handling feedback from first contact through to a successful resolution. Experience of dealing with complex situations. Previous experience of dealing with feedback from customers over the phone, in writing and in person. Relevant qualification or equivalent working experience in complaint handling and customer service. Demonstrate a good awareness of safeguarding issues commensurate with the role. A satisfactory DBS check is required as part of this role Full driving licence Access to a vehicle, for travel to and from sites with business use insurance. Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working
Property Manager (Lettings Agency) - Reading, Berkshire Salary £30,000 We are looking for a motivated and enthusiastic property manager to join our clients team in Reading. The roles have been created as part of an expansion to the division and there are 2 roles. Ideally they want someone with Property Management experience who is hungry to take their careers to the next level. Our client are an extremely professional independent Estate Agency and Lettings firm and are currently looking for a high calibre experienced Property Manager to join their thriving team. Key duties will include: - Advertising property to potential tenants Obtaining references and conducting credit checks on potential tenants - Providing information on the latest safety regulations - Preparing the tenancy agreements - Organising and managing the collection of the tenant's deposit - Checking in the tenant and agreeing the inventory - Collecting the rent from the tenant - Managing and arranging any necessary repairs - Inspecting the property periodically and feeding back any comments - Providing tenants with notice at the end of the tenancy - Dealing with legal aspects of the tenancy and property, including evictions, non-payment etc. Key features of the suitable candidate - Strong lettings legislation knowledge - IT Literate -Some experience in Property Management software would be an advantage - Honest - Team motivated - Organised and punctual - Dedicated and high customer service values -Independent worker You must have a full driving licence to be considered for this role. Contact Details: If you are interested in this role as please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
May 05, 2024
Full time
Property Manager (Lettings Agency) - Reading, Berkshire Salary £30,000 We are looking for a motivated and enthusiastic property manager to join our clients team in Reading. The roles have been created as part of an expansion to the division and there are 2 roles. Ideally they want someone with Property Management experience who is hungry to take their careers to the next level. Our client are an extremely professional independent Estate Agency and Lettings firm and are currently looking for a high calibre experienced Property Manager to join their thriving team. Key duties will include: - Advertising property to potential tenants Obtaining references and conducting credit checks on potential tenants - Providing information on the latest safety regulations - Preparing the tenancy agreements - Organising and managing the collection of the tenant's deposit - Checking in the tenant and agreeing the inventory - Collecting the rent from the tenant - Managing and arranging any necessary repairs - Inspecting the property periodically and feeding back any comments - Providing tenants with notice at the end of the tenancy - Dealing with legal aspects of the tenancy and property, including evictions, non-payment etc. Key features of the suitable candidate - Strong lettings legislation knowledge - IT Literate -Some experience in Property Management software would be an advantage - Honest - Team motivated - Organised and punctual - Dedicated and high customer service values -Independent worker You must have a full driving licence to be considered for this role. Contact Details: If you are interested in this role as please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
WHAT YOU'LL DO Position Overview As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role in working closely with other HR team members to deliver best-in-class HR Services. You are overseeing the operational side of the LAB HR department, ensuring that all HR processes are efficient, effective, and aligned with the organization's goals and objectives. This role plays a crucial part in managing HR systems, data and compliance. You will work with multiple teams across LAB and wider BCG, acting as a trusted thought partner. You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change. HR Operations, Reporting & Project Management: Manage & optimise HR workflows across LAB to support Business objectives Conduct comprehensive reviews of current HR processes to identify and implement improvements Work closely with other departments across the LAB Business Services Teams and HR teams from any of our alternative business models (ABM's) to support their operational needs, ensuring seamless integration and collaboration Transition of processes from LAB offices to our Human Resources Shared Services (HRSS) Act as an escalation point for all HR support questions or issues Manage the HR information system (Workday) and other HR technologies to ensure accurate data collection, storage, and reporting Analyze HR data to identify trends, issues, and opportunities for improvement within the organization Lead and contribute to local, regional and global HR projects, support the rollout of new global policies and initiatives Compliance and Vendor Management: Primary point of contact in managing annual risk reviews and (ad hoc) client audits. Ensure compliance with all control objectives, internal policies and external HR regulations Responsible for monthly HR/Payroll reconciliation and audits Oversee new joiner integration and ensure onboarding process is smooth and efficient for all new hires into the business Implementation of new vendors and managing existing relationships to ensure compliance, cost-effectiveness and quality of services Support with Occupational Health referrals and long-term sickness claims Performance Management and Coaching: Provide direction, feedback and coaching to HR Coordinator(s) and HRSS team members Manages responsibilities and workload YOU'RE GOOD AT Strong interpersonal skills to build relationships across the organization and work collaboratively with different departments Ability to develop and implement HR initiatives and programs that support the organizational strategy Strong analytical and problem-solving skills. Attention to detail and leveraging technology to improve HR Operations and reporting. Ability to manage risks in a legally compliant manner and display discretion when handling confidential/sensitive information Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in HR, business or a related field or equivalent experience 5+ years of experience in HR operations, with a proven track record in managing an HR shared services model in a complex organization Demonstrated ability to drive HR process improvement and lead change in a fast-paced environment Experience in professional services is a plus Strong understanding of HR processes (incl. regulatory compliance), HR systems (Workday) and MSOffice YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
May 05, 2024
Full time
WHAT YOU'LL DO Position Overview As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role in working closely with other HR team members to deliver best-in-class HR Services. You are overseeing the operational side of the LAB HR department, ensuring that all HR processes are efficient, effective, and aligned with the organization's goals and objectives. This role plays a crucial part in managing HR systems, data and compliance. You will work with multiple teams across LAB and wider BCG, acting as a trusted thought partner. You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change. HR Operations, Reporting & Project Management: Manage & optimise HR workflows across LAB to support Business objectives Conduct comprehensive reviews of current HR processes to identify and implement improvements Work closely with other departments across the LAB Business Services Teams and HR teams from any of our alternative business models (ABM's) to support their operational needs, ensuring seamless integration and collaboration Transition of processes from LAB offices to our Human Resources Shared Services (HRSS) Act as an escalation point for all HR support questions or issues Manage the HR information system (Workday) and other HR technologies to ensure accurate data collection, storage, and reporting Analyze HR data to identify trends, issues, and opportunities for improvement within the organization Lead and contribute to local, regional and global HR projects, support the rollout of new global policies and initiatives Compliance and Vendor Management: Primary point of contact in managing annual risk reviews and (ad hoc) client audits. Ensure compliance with all control objectives, internal policies and external HR regulations Responsible for monthly HR/Payroll reconciliation and audits Oversee new joiner integration and ensure onboarding process is smooth and efficient for all new hires into the business Implementation of new vendors and managing existing relationships to ensure compliance, cost-effectiveness and quality of services Support with Occupational Health referrals and long-term sickness claims Performance Management and Coaching: Provide direction, feedback and coaching to HR Coordinator(s) and HRSS team members Manages responsibilities and workload YOU'RE GOOD AT Strong interpersonal skills to build relationships across the organization and work collaboratively with different departments Ability to develop and implement HR initiatives and programs that support the organizational strategy Strong analytical and problem-solving skills. Attention to detail and leveraging technology to improve HR Operations and reporting. Ability to manage risks in a legally compliant manner and display discretion when handling confidential/sensitive information Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in HR, business or a related field or equivalent experience 5+ years of experience in HR operations, with a proven track record in managing an HR shared services model in a complex organization Demonstrated ability to drive HR process improvement and lead change in a fast-paced environment Experience in professional services is a plus Strong understanding of HR processes (incl. regulatory compliance), HR systems (Workday) and MSOffice YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
More details Group Internal Audit Manager Salary: From £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. Are you able to competently design and implement ongoing Audit programmes, with a view to focusing on overall risk management within an organisation, whilst supporting all internal audit work? If so, this role will be ideal for you. About the team: The scope of activities includes all operations across all directorates, and the audits performed cover operational process, financial processes and key business projects. Each year, a programme of audits will be drawn up with management and agreed. The team will work with management to: • identify and quantify risk and the controls necessary to manage such risks • identify control deficiencies and weaknesses and to bring them to the attention of management • identify non-compliance with Jisc's policies and procedures • identify areas of good practice and share across Jisc to ensure that processes are efficient and offer good value for money to members and funders The service may also undertake work for other sector agencies such as QAA on an ad-hoc basis. About the role: As Group Internal Audit Manager, you will be a part of the Office of the Chief Executive and accountable for the delivery of a high performing internal audit function • Working with all directorates in Jisc to develop an internal audit plan which covers Jisc's main areas of risk • Delivering audit reports with recommendations which are practical, address control weakness and are agreed by management • Conducting investigations into whistleblowing concerns and allegations of fraud and irregularities • Reporting regularly to A&RCM (Audit and Risk Committee) and delivering an annual report on the adequacy and effectiveness of Jisc's internal controls and processes • Line managing the internal auditor Key Skills and Experience: • Excellent experience of developing annual audit plans, and performing risk-based audits in operational and financial areas • In-depth knowledge and understanding of Risk and controls frameworks to mitigate risks whilst remaining commercial • Previous experience of working at a senior level in an internal audit function, demonstrating a strong financial and commercial acumen • A track record of leading a team, ideally within an internal audit function • Extensive knowledge of current auditing techniques, internal audit standards, fraud awareness and professional ethical standards • Knowledge of enterprise risk management, risks and controls. • Problem solving skills to analyse operational, financial and non-financial information. • Excellent communication skills and the ability to write and present reports to management and non-executives identifying improvements in controls and processes Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 16/02/2024 Job Ref ST-GAM0702 Location Hybrid - Any of our hubs - UK Function Legal and governance Salary From £60,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
May 05, 2024
Full time
More details Group Internal Audit Manager Salary: From £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. Are you able to competently design and implement ongoing Audit programmes, with a view to focusing on overall risk management within an organisation, whilst supporting all internal audit work? If so, this role will be ideal for you. About the team: The scope of activities includes all operations across all directorates, and the audits performed cover operational process, financial processes and key business projects. Each year, a programme of audits will be drawn up with management and agreed. The team will work with management to: • identify and quantify risk and the controls necessary to manage such risks • identify control deficiencies and weaknesses and to bring them to the attention of management • identify non-compliance with Jisc's policies and procedures • identify areas of good practice and share across Jisc to ensure that processes are efficient and offer good value for money to members and funders The service may also undertake work for other sector agencies such as QAA on an ad-hoc basis. About the role: As Group Internal Audit Manager, you will be a part of the Office of the Chief Executive and accountable for the delivery of a high performing internal audit function • Working with all directorates in Jisc to develop an internal audit plan which covers Jisc's main areas of risk • Delivering audit reports with recommendations which are practical, address control weakness and are agreed by management • Conducting investigations into whistleblowing concerns and allegations of fraud and irregularities • Reporting regularly to A&RCM (Audit and Risk Committee) and delivering an annual report on the adequacy and effectiveness of Jisc's internal controls and processes • Line managing the internal auditor Key Skills and Experience: • Excellent experience of developing annual audit plans, and performing risk-based audits in operational and financial areas • In-depth knowledge and understanding of Risk and controls frameworks to mitigate risks whilst remaining commercial • Previous experience of working at a senior level in an internal audit function, demonstrating a strong financial and commercial acumen • A track record of leading a team, ideally within an internal audit function • Extensive knowledge of current auditing techniques, internal audit standards, fraud awareness and professional ethical standards • Knowledge of enterprise risk management, risks and controls. • Problem solving skills to analyse operational, financial and non-financial information. • Excellent communication skills and the ability to write and present reports to management and non-executives identifying improvements in controls and processes Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 16/02/2024 Job Ref ST-GAM0702 Location Hybrid - Any of our hubs - UK Function Legal and governance Salary From £60,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
More details Job title: Head of Risk Management Salary: From £45,000 to £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the team: The Office of the Chief Executive is a dynamic group for the Chief executive office directorate. The risk and internal audit functions work closely to improve engagement and compliance with the functions across Jisc, and work closely with leaders of the Legal, Information Security and Data Protection teams to surface risks and issues impacting across the business and work together to manage these in the most efficient and productive way possible. The EPMO ensures that the organisation chooses the right projects and programmes to achieve strategic objectives. It also provides a framework, resources and skills to ensure that projects and programmes are planned and delivered consistently and to the highest possible standard. Risk management forms a key part of this. About the role: As our Head of Risk Management, your role is pivotal to providing the business and stakeholders assurances that risks are being managed within agreed risk appetite tolerances. You will manage a team and have a visible profile across the organisation, working with colleagues to support in the education and overall understanding and implementation of risk management principles and frameworks. Your key responsibilities will include but not be limited to: • Taking responsibility for embedding risk management framework and tools across Jisc, ensuring engagement at all levels - strategic, operational, directorate, programme and project. • Accountability for improving and developing risk processes and risk management platforms to manage, analyse and report risks internally and to our Audit and Risk Management Committee and Jisc Board; and developing policies, systems, processes and tools as the business changes and develops and ensure they remain up to date and relevant. • Developing escalation frameworks from project/programme to directorate or operational level and providing training, expertise and guidance across the business on management of risks, issues and opportunities. • Embedding risk appetite into risk framework and ensuring the risk appetite is up to date and aligned with business strategy and priorities. • Overseeing and monitoring all risk management activities across the organisation to ensure compilance with the agreed risk framework from senior leadership to project level. • The development of the risk framework and risk management as a tool for decision making and support senior managers across Jisc plan for this and implement it with their teams; as well as growing the risk register manager model within the risk framework, upskilling colleagues and growing risk maturity across the business. • Ensuring the risk framework and risk management practices within the business are compliant with ISO9001 and ISO27001 standards. Participate in internal and external audits as required to demonstrate and evidence compliance. Key Skills and Experience: • Substantial experience in risk management and risk management design and implementation • Experience in creation and management of high-level, trust based partnerships across the organisation • Proven experience in developing and implementing risk frameworks • Experience in project management and software implementation, from requirement gathering through to procurement, implementation, launch, training and embedding • Experience in presenting, leading and facilitation of risk workshops and use of risk management tools • Experience in writing policy documents and designing processes that are efficient and effective • Experience of using Pentana risk management tool desirable Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.We advertised this role on 6th March 2024 Job Ref ST-HORM2602 Location Hybrid - Any of our hubs - UK Function Professional Services Salary Salary: From £45,000 to £60,000 per annum, negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
May 05, 2024
Full time
More details Job title: Head of Risk Management Salary: From £45,000 to £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the team: The Office of the Chief Executive is a dynamic group for the Chief executive office directorate. The risk and internal audit functions work closely to improve engagement and compliance with the functions across Jisc, and work closely with leaders of the Legal, Information Security and Data Protection teams to surface risks and issues impacting across the business and work together to manage these in the most efficient and productive way possible. The EPMO ensures that the organisation chooses the right projects and programmes to achieve strategic objectives. It also provides a framework, resources and skills to ensure that projects and programmes are planned and delivered consistently and to the highest possible standard. Risk management forms a key part of this. About the role: As our Head of Risk Management, your role is pivotal to providing the business and stakeholders assurances that risks are being managed within agreed risk appetite tolerances. You will manage a team and have a visible profile across the organisation, working with colleagues to support in the education and overall understanding and implementation of risk management principles and frameworks. Your key responsibilities will include but not be limited to: • Taking responsibility for embedding risk management framework and tools across Jisc, ensuring engagement at all levels - strategic, operational, directorate, programme and project. • Accountability for improving and developing risk processes and risk management platforms to manage, analyse and report risks internally and to our Audit and Risk Management Committee and Jisc Board; and developing policies, systems, processes and tools as the business changes and develops and ensure they remain up to date and relevant. • Developing escalation frameworks from project/programme to directorate or operational level and providing training, expertise and guidance across the business on management of risks, issues and opportunities. • Embedding risk appetite into risk framework and ensuring the risk appetite is up to date and aligned with business strategy and priorities. • Overseeing and monitoring all risk management activities across the organisation to ensure compilance with the agreed risk framework from senior leadership to project level. • The development of the risk framework and risk management as a tool for decision making and support senior managers across Jisc plan for this and implement it with their teams; as well as growing the risk register manager model within the risk framework, upskilling colleagues and growing risk maturity across the business. • Ensuring the risk framework and risk management practices within the business are compliant with ISO9001 and ISO27001 standards. Participate in internal and external audits as required to demonstrate and evidence compliance. Key Skills and Experience: • Substantial experience in risk management and risk management design and implementation • Experience in creation and management of high-level, trust based partnerships across the organisation • Proven experience in developing and implementing risk frameworks • Experience in project management and software implementation, from requirement gathering through to procurement, implementation, launch, training and embedding • Experience in presenting, leading and facilitation of risk workshops and use of risk management tools • Experience in writing policy documents and designing processes that are efficient and effective • Experience of using Pentana risk management tool desirable Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.We advertised this role on 6th March 2024 Job Ref ST-HORM2602 Location Hybrid - Any of our hubs - UK Function Professional Services Salary Salary: From £45,000 to £60,000 per annum, negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £60,000 per annum DOE + red-hot benefits Location: Remote Contract Type: Permanent Get out of your comfort zone. Live a life more Virgin. Our Team Within this fast-paced area of the business, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders. The Technology Control Manager role is a key role that provides essential oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners and stakeholders to provide insight and analysis, enabling the role holder to enhance their personal profile across a wide network. In such a role, it is necessary to be a person who can adapt to a varied workload. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money. What you'll be doing Contributing to the Risk Assessments as part of the COO Technology function RCSA process, with specific responsibility for Controls Design within the function Undertaking review activity, including reviewing the Implementation Decision Framework (IDF) outputs, Potential Customer Harms (PCH) and Consumer Duty (CD) Assessments Contributing to the analysis of 3rd Line Audit outputs (e.g., remediation plans for audit issues) Leading process redesign activity, linked to the outputs of your controls testing Supporting continuous improvement techniques with a focus on data and measurement to ensure own objectives are delivered Providing first-phase assessment of key risk packs and reporting outputs Supporting the management and outputs of the function Risk Committee Performing policy standard reviews specific to the function Supporting preparation of key materials required for external Regulator engagement We need you to have Expertise in Payments, Data, Products & Channels and/or Engineering & Environments Controls Design experience Knowledge & experience of Risk Management techniques in a financial institution (preferably in a Technology setting) Strong leadership and management skills Strong history of providing challenge to deliver improved results Understanding of commercial pressures on the bank Experience of financial institutions including key drivers of performance & risk. Highly effective communication at all levels Positive influencing of senior stakeholders Experience of production of report writing to LT Level audience Confidence in creating detailed remedial and mitigation recommendations aligned with industry standard techniques It's a bonus if you have but not essential Demonstrable understanding of continuous improvement and risk & control analysis techniques Understanding of Operational Risk Management - environment assessment, Risk Appetite, Control effectiveness and KPI monitoring Knowledge of the relevant Microsoft software, including Project, Visio; Excel; PowerPoint and Word. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 02 May 2024 GMT Daylight Time Applications close: 16 May 2024 GMT Daylight Time
May 05, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £60,000 per annum DOE + red-hot benefits Location: Remote Contract Type: Permanent Get out of your comfort zone. Live a life more Virgin. Our Team Within this fast-paced area of the business, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders. The Technology Control Manager role is a key role that provides essential oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners and stakeholders to provide insight and analysis, enabling the role holder to enhance their personal profile across a wide network. In such a role, it is necessary to be a person who can adapt to a varied workload. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money. What you'll be doing Contributing to the Risk Assessments as part of the COO Technology function RCSA process, with specific responsibility for Controls Design within the function Undertaking review activity, including reviewing the Implementation Decision Framework (IDF) outputs, Potential Customer Harms (PCH) and Consumer Duty (CD) Assessments Contributing to the analysis of 3rd Line Audit outputs (e.g., remediation plans for audit issues) Leading process redesign activity, linked to the outputs of your controls testing Supporting continuous improvement techniques with a focus on data and measurement to ensure own objectives are delivered Providing first-phase assessment of key risk packs and reporting outputs Supporting the management and outputs of the function Risk Committee Performing policy standard reviews specific to the function Supporting preparation of key materials required for external Regulator engagement We need you to have Expertise in Payments, Data, Products & Channels and/or Engineering & Environments Controls Design experience Knowledge & experience of Risk Management techniques in a financial institution (preferably in a Technology setting) Strong leadership and management skills Strong history of providing challenge to deliver improved results Understanding of commercial pressures on the bank Experience of financial institutions including key drivers of performance & risk. Highly effective communication at all levels Positive influencing of senior stakeholders Experience of production of report writing to LT Level audience Confidence in creating detailed remedial and mitigation recommendations aligned with industry standard techniques It's a bonus if you have but not essential Demonstrable understanding of continuous improvement and risk & control analysis techniques Understanding of Operational Risk Management - environment assessment, Risk Appetite, Control effectiveness and KPI monitoring Knowledge of the relevant Microsoft software, including Project, Visio; Excel; PowerPoint and Word. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 02 May 2024 GMT Daylight Time Applications close: 16 May 2024 GMT Daylight Time
Quality Assurance Officer Technical - Taiko Acton Contract: Full Time Salary: Contracted Hours: 40 Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury's to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK. Audit Critical Control Points (CCPs), to ensure CCPs are under control • Check compliance to Food Safety and Quality Management System procedures (QMS) including control measures for Allergens • Conduct Good Manufacturing Practice audits (GMP) audits / Compliance Observation Process (COP) checklist • Complaint investigation • Check products against factory product specifications to ensure compliance with specifications, legality, and consistency in quality and report any out of specification. • Check staff compliance to company hygiene rules reporting any issues to the QA Manager. • Monitoring temperature of chillers and freezers through daily manual checks using a calibrated probe. Conduct various temperature checks on food products. • Quarantine any non-conforming product or equipment that may affect the final product quality or safety and report to QA Manager immediately. • Collect check sheets daily from factory areas. • Report any non-conformances as they arise to QA Manager Ensure non-conformance are sent each day by email. • Action any requests raised by QA Manager or Quality Manager (includes sample collection, temperature checks). • Keep documented records of all checks and recorded information required by the QMS or as instructed by QA Manager • To lead by good example complying with all procedures. • To become Fire warden and First Aider when required. • To make sure QCs are doing their routine jobs correctly and guide them if required. • Ensure all Technical equipment is in working condition all the time. • Calibration and verification of equipment as advised by the QA Manager • Conduct and be part of the taste panel • Report the daily wastage record • Be flexible to assist with other jobs within Technical Department as required We're proud to offer: Opportunity to grow your career alongside with us with available apprentice program Brilliant support services designed to enhance your physical, mental and financial wellbeing. Annual discretionary bonus subject to business and overall performance Group Personal Pension Bespoke reward platform including access to retail, cinema & gym discounts. 50% off your food every time you dine with us for you and 3 friends. Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic. Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan. About us: Come roll wit
May 05, 2024
Full time
Quality Assurance Officer Technical - Taiko Acton Contract: Full Time Salary: Contracted Hours: 40 Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury's to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK. Audit Critical Control Points (CCPs), to ensure CCPs are under control • Check compliance to Food Safety and Quality Management System procedures (QMS) including control measures for Allergens • Conduct Good Manufacturing Practice audits (GMP) audits / Compliance Observation Process (COP) checklist • Complaint investigation • Check products against factory product specifications to ensure compliance with specifications, legality, and consistency in quality and report any out of specification. • Check staff compliance to company hygiene rules reporting any issues to the QA Manager. • Monitoring temperature of chillers and freezers through daily manual checks using a calibrated probe. Conduct various temperature checks on food products. • Quarantine any non-conforming product or equipment that may affect the final product quality or safety and report to QA Manager immediately. • Collect check sheets daily from factory areas. • Report any non-conformances as they arise to QA Manager Ensure non-conformance are sent each day by email. • Action any requests raised by QA Manager or Quality Manager (includes sample collection, temperature checks). • Keep documented records of all checks and recorded information required by the QMS or as instructed by QA Manager • To lead by good example complying with all procedures. • To become Fire warden and First Aider when required. • To make sure QCs are doing their routine jobs correctly and guide them if required. • Ensure all Technical equipment is in working condition all the time. • Calibration and verification of equipment as advised by the QA Manager • Conduct and be part of the taste panel • Report the daily wastage record • Be flexible to assist with other jobs within Technical Department as required We're proud to offer: Opportunity to grow your career alongside with us with available apprentice program Brilliant support services designed to enhance your physical, mental and financial wellbeing. Annual discretionary bonus subject to business and overall performance Group Personal Pension Bespoke reward platform including access to retail, cinema & gym discounts. 50% off your food every time you dine with us for you and 3 friends. Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic. Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan. About us: Come roll wit
Bennett and Game Recruitment LTD
Camberley, Surrey
Our client, a rapidly growing Block and Estate Management Group based in Camberley, are currently seeking an experienced Property Manager to join them. The Property Manager will be managing blocks within a one-hour radius of Camberley. This position offers great progression, hybrid working and an attractive package. It is essential that the successful candidate has previous block management experience. This is a great opportunity for a Property Manager with previous experience in block management who is looking to join a growing company. Senior Property Manager Position Overview Job Type: Permanent Job location: Camberley Job Title: Property Manager Start Date: ASAP - Happy to wait for notice periods Working Hours: Monday to Friday Further details can be discussed Senior Property Manager Position Requirements Must have previous block management experience Must be based within commuting distance of Camberley Service Charge Experience Knowledge of Section 20s Strong legal knowledge Good customer service Good IT and Grammar Further details can be discussed Senior Property Manager Position Remuneration Salary: 38,000 - 46,000 Pension Holiday Training provided if needed Flexible working Full package to be discussed at interview stage. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
May 05, 2024
Full time
Our client, a rapidly growing Block and Estate Management Group based in Camberley, are currently seeking an experienced Property Manager to join them. The Property Manager will be managing blocks within a one-hour radius of Camberley. This position offers great progression, hybrid working and an attractive package. It is essential that the successful candidate has previous block management experience. This is a great opportunity for a Property Manager with previous experience in block management who is looking to join a growing company. Senior Property Manager Position Overview Job Type: Permanent Job location: Camberley Job Title: Property Manager Start Date: ASAP - Happy to wait for notice periods Working Hours: Monday to Friday Further details can be discussed Senior Property Manager Position Requirements Must have previous block management experience Must be based within commuting distance of Camberley Service Charge Experience Knowledge of Section 20s Strong legal knowledge Good customer service Good IT and Grammar Further details can be discussed Senior Property Manager Position Remuneration Salary: 38,000 - 46,000 Pension Holiday Training provided if needed Flexible working Full package to be discussed at interview stage. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
This position will be based at our headquarters in Luxembourg. At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our associates and our customers. We are looking for an EU Program Manager to join our Dangerous Goods team. This position is located in our EU Headquarters in Luxembourg. The Dangerous Goods Program Manager will ensure Dangerous Goods meet applicable European regulatory requirements, strategize with internal stakeholders to support business expansion, develop best-in-class standard operational processes, improve them and provide support to stakeholders during the implementation phase. The candidate will maintain and continually seek opportunities to improve existing processes via benchmark and best practices while interacting with a broad group of stakeholders and functions. The candidate needs to be able to work in an ambiguous environment, while managing projects and diving deep into operations. The role also requires an aptitude to adapt to scope changes, to propose solutions, to be able to drive processes across Amazon's expanding network and linking into global initiatives. The successful candidate will closely work with Amazon Technology, Transportation, Legal, Retail, Fulfilled by Amazon and our Fulfillment Center teams. Job Responsibilities include: - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders Key job responsibilities - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information PREFERRED QUALIFICATIONS - Professional auditing qualification, or similar risk or compliance credentials - Experience with SQL and Excel - Experience in program requirements definition, together with data and metrics leveraging to drive improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 05, 2024
Full time
This position will be based at our headquarters in Luxembourg. At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our associates and our customers. We are looking for an EU Program Manager to join our Dangerous Goods team. This position is located in our EU Headquarters in Luxembourg. The Dangerous Goods Program Manager will ensure Dangerous Goods meet applicable European regulatory requirements, strategize with internal stakeholders to support business expansion, develop best-in-class standard operational processes, improve them and provide support to stakeholders during the implementation phase. The candidate will maintain and continually seek opportunities to improve existing processes via benchmark and best practices while interacting with a broad group of stakeholders and functions. The candidate needs to be able to work in an ambiguous environment, while managing projects and diving deep into operations. The role also requires an aptitude to adapt to scope changes, to propose solutions, to be able to drive processes across Amazon's expanding network and linking into global initiatives. The successful candidate will closely work with Amazon Technology, Transportation, Legal, Retail, Fulfilled by Amazon and our Fulfillment Center teams. Job Responsibilities include: - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders Key job responsibilities - Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU; - Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience; - Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders; - Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program; - Become a subject matter expert in Dangerous Goods and advisor for stakeholders We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information PREFERRED QUALIFICATIONS - Professional auditing qualification, or similar risk or compliance credentials - Experience with SQL and Excel - Experience in program requirements definition, together with data and metrics leveraging to drive improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Everest People Solutions Limited
Alfreton, Derbyshire
Job Role: Credit Controller Salary:£26,000 Location:Alfreton, DE55 Type:Full Time / Permanent Benefits:28 Days including Bank Holidays Overview: Everest People Solutions are recruiting for a Credit Controller to join a welcoming accounts team at a business based in Alfreton. Based on-site, this role offers a dynamic environment where you'll play a pivotal role in ensuring timely cash collection and safeguarding the company from potential losses by diligently monitoring credit risk. Immediate start available. Key Duties & Responsibilities for the Credit Controller Follow up with customers regarding overdue payments, including sending duplicate invoices and statements. Address inquiries related to outstanding invoices. Utilize telephone, email, and written communication to remind customers of overdue invoices or debts within agreed-upon timeframes. Adapt credit control strategies as needed to effectively manage accounts. Maintain thorough and accurate records of all communication and follow-up activities. Ensure timely and comprehensive responses to both customer and internal inquiries. Collaborate with customers and finance managers to address problematic accounts and negotiate payment arrangements when necessary. Establish new accounts, offering suitable terms based on credit evaluations and trade references. Handle cash allocation and maintain account details. Coordinate with credit claims and pricing departments to resolve payment-related issues. Initiate legal action for debt collection when standard credit control measures are unsuccessful. Perform additional administrative tasks within the scope of the position. Requirements for the Credit Controller High proficiency in computer usage, specifically in credit control operations. Minimum of one year of experience in a Credit Control role. Dedication with a strong attention to detail and a commitment to exceeding expectations. Flexibility, confidence, dedication, and professionalism, with the ability to anticipate and address concerns proactively. Excellent numeracy and literacy skills. At least intermediate proficiency in Excel. JBRP1_UKTJ
May 05, 2024
Full time
Job Role: Credit Controller Salary:£26,000 Location:Alfreton, DE55 Type:Full Time / Permanent Benefits:28 Days including Bank Holidays Overview: Everest People Solutions are recruiting for a Credit Controller to join a welcoming accounts team at a business based in Alfreton. Based on-site, this role offers a dynamic environment where you'll play a pivotal role in ensuring timely cash collection and safeguarding the company from potential losses by diligently monitoring credit risk. Immediate start available. Key Duties & Responsibilities for the Credit Controller Follow up with customers regarding overdue payments, including sending duplicate invoices and statements. Address inquiries related to outstanding invoices. Utilize telephone, email, and written communication to remind customers of overdue invoices or debts within agreed-upon timeframes. Adapt credit control strategies as needed to effectively manage accounts. Maintain thorough and accurate records of all communication and follow-up activities. Ensure timely and comprehensive responses to both customer and internal inquiries. Collaborate with customers and finance managers to address problematic accounts and negotiate payment arrangements when necessary. Establish new accounts, offering suitable terms based on credit evaluations and trade references. Handle cash allocation and maintain account details. Coordinate with credit claims and pricing departments to resolve payment-related issues. Initiate legal action for debt collection when standard credit control measures are unsuccessful. Perform additional administrative tasks within the scope of the position. Requirements for the Credit Controller High proficiency in computer usage, specifically in credit control operations. Minimum of one year of experience in a Credit Control role. Dedication with a strong attention to detail and a commitment to exceeding expectations. Flexibility, confidence, dedication, and professionalism, with the ability to anticipate and address concerns proactively. Excellent numeracy and literacy skills. At least intermediate proficiency in Excel. JBRP1_UKTJ
Harte Consulting are seeking a passionate individual who thrives in a fast-paced environment, excels in customer interactions, and has a strong commitment to delivering unparalleled rental experiences. Are you ready to be at the forefront of the booming Build-to-Rent (BTR) and PBSA sectors, shaping the future of urban living? Join an innovative Northern based team as a RegionalLettings Consultant and step into a dynamic role where you'll play a key part in redefining the rental experience. This is a unique opportunity to blend your passion for real estate with unparalleled customer service, all within the cutting-edge landscape of purpose-built rental properties. As a RegionalLettings Consultant, you'll be instrumental in showcasing exceptional properties and helping tenants find their perfect home in vibrant BTR communities. Your role will involve connecting with prospective residents, providing personalised tours, and guiding them through the rental process with enthusiasm and expertise across Sheffield, Manchester, and Leeds sites. If you're ready to embark on an exciting journey in the BTR sector and be a pivotal player in transforming rental living, apply now for this Regional Lettings Consultant role! The role: Responsible for answering all leads and converting them into bookings. Work with the building manager to coordinate viewings. Ensure all ASTs are correct on the system and all other relevant information is captured on the system. Engage with prospective tenants, conduct property viewings, and provide detailed information about rental offerings. Build strong relationships with clients, address inquiries, and guide them through the leasing process. Collaborate with the property management team to ensure units are ready for occupancy and maintain high occupancy levels. Implement effective marketing strategies to attract and retain tenants, including digital advertising, outreach initiatives, and community events. Conduct lease negotiations, prepare rental agreements, and assist tenants with move-in logistics. Coordinate with maintenance and operations teams to address tenant requests and ensure properties are well-maintained. Stay updated on market trends, competitor offerings, and tenant preferences to optimise rental strategies. The person: Previous experience in residential leasing or lettings, property management, or related customer service roles (essential). Excellent interpersonal and communication skills with a customer-first approach. Strong organisational abilities with attention to detail and the ability to multitask effectively. Knowledge of relevant legal regulations and leasing procedures. Proactive attitude with the ability to work independently and as part of a collaborative team. Full UK driving licence and own car to go to sites based in Manchester, Leeds, Sheffield, and the Midlands. A property sales and lettings background would be advantageous. The package: Up to £30,000 basic salary per annum + incentives Bonus paid on top for units let and full occupancy. Perk box benefits! Paid mileage at 45p per mileage Generous holiday allowance Workplace pension JBRP1_UKTJ
May 05, 2024
Full time
Harte Consulting are seeking a passionate individual who thrives in a fast-paced environment, excels in customer interactions, and has a strong commitment to delivering unparalleled rental experiences. Are you ready to be at the forefront of the booming Build-to-Rent (BTR) and PBSA sectors, shaping the future of urban living? Join an innovative Northern based team as a RegionalLettings Consultant and step into a dynamic role where you'll play a key part in redefining the rental experience. This is a unique opportunity to blend your passion for real estate with unparalleled customer service, all within the cutting-edge landscape of purpose-built rental properties. As a RegionalLettings Consultant, you'll be instrumental in showcasing exceptional properties and helping tenants find their perfect home in vibrant BTR communities. Your role will involve connecting with prospective residents, providing personalised tours, and guiding them through the rental process with enthusiasm and expertise across Sheffield, Manchester, and Leeds sites. If you're ready to embark on an exciting journey in the BTR sector and be a pivotal player in transforming rental living, apply now for this Regional Lettings Consultant role! The role: Responsible for answering all leads and converting them into bookings. Work with the building manager to coordinate viewings. Ensure all ASTs are correct on the system and all other relevant information is captured on the system. Engage with prospective tenants, conduct property viewings, and provide detailed information about rental offerings. Build strong relationships with clients, address inquiries, and guide them through the leasing process. Collaborate with the property management team to ensure units are ready for occupancy and maintain high occupancy levels. Implement effective marketing strategies to attract and retain tenants, including digital advertising, outreach initiatives, and community events. Conduct lease negotiations, prepare rental agreements, and assist tenants with move-in logistics. Coordinate with maintenance and operations teams to address tenant requests and ensure properties are well-maintained. Stay updated on market trends, competitor offerings, and tenant preferences to optimise rental strategies. The person: Previous experience in residential leasing or lettings, property management, or related customer service roles (essential). Excellent interpersonal and communication skills with a customer-first approach. Strong organisational abilities with attention to detail and the ability to multitask effectively. Knowledge of relevant legal regulations and leasing procedures. Proactive attitude with the ability to work independently and as part of a collaborative team. Full UK driving licence and own car to go to sites based in Manchester, Leeds, Sheffield, and the Midlands. A property sales and lettings background would be advantageous. The package: Up to £30,000 basic salary per annum + incentives Bonus paid on top for units let and full occupancy. Perk box benefits! Paid mileage at 45p per mileage Generous holiday allowance Workplace pension JBRP1_UKTJ
Company Description The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients' complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We're focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future. Job Description Your role at a glance The role holder is responsible for undertaking key revenue activities within the LGIM Finance function. The role will work closely with the Finance Manager and client teams to calculate LDI revenue related activities across the Group. Responsibilities include but are not limited to the production and sign-off and raising of LDI client invoices, accounting for income, completing monthly accruals and ensuring completeness of income. The role holder will also support completing the month end analysis and commentaries associated with the role. This role holder will be expected to both follow and be involved in the development of the control framework in place to ensure the accurate and timely production of client invoices. The role holder will also from time-to-time be involved in other income project related activities. What you'll be doing You will be responsible for all components of income generated from assigned clients (primarily for Segregated LDI clients) and review of fee schedules. You will be Interpreting fee schedules and applying billing methodologies of derivative instruments. You will be ensuring invoices are raised accurately in a timely manner and unpaid invoices are chased for settlement as appropriate. You will liaise with Client Relationship Managers to resolve billing issues and assisting with any client related queries and needs. This will include managing and communicating priorities and interpreting fee schedules. You will preparing invoices and reviewing invoices prepared by team members. You will be liaising with the Business Partners and key stakeholders to understand any business changes to ensure the correct revenue is accounted for. This will include internal allocations to products, asset classes and channels. You will be Liaising with external auditors when required. You will be involved in month end processes, including sales invoicing for accuracy of revenues and accruals for unissued invoices. Ensuring the completeness of income end to end. You will be ensuring that the team procedure manuals are kept up to date and accurately reflect current processes. You will be ensuring that appropriate processes and systems are in place to provide support to areas so that customers are treated fairly in line with L&G policies. Understanding IMA and reviewing IMA changes to ensure that they are in line with Fee Template You will be assisting senior members of the team in other areas of revenue optimisation e.g. Fee Committee activity; ad hoc projects in respect of revenue of LDI client You will be supporting development projects and continuous improvement of the process. Qualifications What we are look for The jobholder is expected to be part/qualified and studying towards/holding an appropriate accountancy qualification. The application of key accounting principles including double entry bookkeeping and the concept of accruals is key to this role including designing and the application of controls and management accounting analysis. Candidates who are deemed qualified by experience will be considered if they also have specific experience in the area of asset management billing and relevant accounting experience. Good knowledge of Excel and PowerPoint and Word is required for this role. The role holder will be expected to develop knowledge of SUN and be able to put together report enquiries for analytical reviews. This role requires the jobholder to interact with stakeholders across LGIM and the wider L&G Group, and with external customers. The jobholder should therefore have strong written and verbal communication skills. The jobholder should show a willingness to openly share views and findings with other team members and a desire to take an active role in team meetings and discussions with management. The ability to cope with periods of high pressure is therefore a key skill for this role. The jobholder should be able to work independently to develop and enhance processes and to identify, investigate and resolve issues. The jobholder should show a willingness and desire to surpass expectations and to proactively expand their knowledge. The role holder should be comfortable with key financial concepts and able to accurately handle volumes of financial data, manipulate the data for use in other financial or operational processes. Ability to work effectively with other team members and develop strong relationship skills with individuals at all levels of an organisation. There will be a need to drive queries to resolution and manage stakeholders. Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
May 05, 2024
Full time
Company Description The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients' complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We're focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future. Job Description Your role at a glance The role holder is responsible for undertaking key revenue activities within the LGIM Finance function. The role will work closely with the Finance Manager and client teams to calculate LDI revenue related activities across the Group. Responsibilities include but are not limited to the production and sign-off and raising of LDI client invoices, accounting for income, completing monthly accruals and ensuring completeness of income. The role holder will also support completing the month end analysis and commentaries associated with the role. This role holder will be expected to both follow and be involved in the development of the control framework in place to ensure the accurate and timely production of client invoices. The role holder will also from time-to-time be involved in other income project related activities. What you'll be doing You will be responsible for all components of income generated from assigned clients (primarily for Segregated LDI clients) and review of fee schedules. You will be Interpreting fee schedules and applying billing methodologies of derivative instruments. You will be ensuring invoices are raised accurately in a timely manner and unpaid invoices are chased for settlement as appropriate. You will liaise with Client Relationship Managers to resolve billing issues and assisting with any client related queries and needs. This will include managing and communicating priorities and interpreting fee schedules. You will preparing invoices and reviewing invoices prepared by team members. You will be liaising with the Business Partners and key stakeholders to understand any business changes to ensure the correct revenue is accounted for. This will include internal allocations to products, asset classes and channels. You will be Liaising with external auditors when required. You will be involved in month end processes, including sales invoicing for accuracy of revenues and accruals for unissued invoices. Ensuring the completeness of income end to end. You will be ensuring that the team procedure manuals are kept up to date and accurately reflect current processes. You will be ensuring that appropriate processes and systems are in place to provide support to areas so that customers are treated fairly in line with L&G policies. Understanding IMA and reviewing IMA changes to ensure that they are in line with Fee Template You will be assisting senior members of the team in other areas of revenue optimisation e.g. Fee Committee activity; ad hoc projects in respect of revenue of LDI client You will be supporting development projects and continuous improvement of the process. Qualifications What we are look for The jobholder is expected to be part/qualified and studying towards/holding an appropriate accountancy qualification. The application of key accounting principles including double entry bookkeeping and the concept of accruals is key to this role including designing and the application of controls and management accounting analysis. Candidates who are deemed qualified by experience will be considered if they also have specific experience in the area of asset management billing and relevant accounting experience. Good knowledge of Excel and PowerPoint and Word is required for this role. The role holder will be expected to develop knowledge of SUN and be able to put together report enquiries for analytical reviews. This role requires the jobholder to interact with stakeholders across LGIM and the wider L&G Group, and with external customers. The jobholder should therefore have strong written and verbal communication skills. The jobholder should show a willingness to openly share views and findings with other team members and a desire to take an active role in team meetings and discussions with management. The ability to cope with periods of high pressure is therefore a key skill for this role. The jobholder should be able to work independently to develop and enhance processes and to identify, investigate and resolve issues. The jobholder should show a willingness and desire to surpass expectations and to proactively expand their knowledge. The role holder should be comfortable with key financial concepts and able to accurately handle volumes of financial data, manipulate the data for use in other financial or operational processes. Ability to work effectively with other team members and develop strong relationship skills with individuals at all levels of an organisation. There will be a need to drive queries to resolution and manage stakeholders. Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
Senior Lettings Manager - Slough Salary: Basic £35,000 (OTE £55,000) We're on the hunt for a Senior Lettings Manager, and this is your golden ticket to join an award-winning Estate Agency that promises an exhilarating career journey with endless possibilities. If you're someone who craves recognition and thrives on being the best at what you do, then you're in for a treat! Join our rapidly expanding Estate Agency, where excellence is celebrated and rewarded. As a Senior Lettings Manager, you'll be in charge of: Dominating the market and becoming the go-to agent in the area Maximizing revenue and growing the property register Building extraordinary relationships with clients to keep them coming back for more Supercharging branch profits and hitting all financial targets Leading your team to success with regular meetings and action plans Our dream candidate: Comes with experience in the world of Lettings and has a knack for customer service Is as target-driven as a heat-seeking missile, with a proven track record of success Is a team player who can manage their squad effectively Radiates motivation and enthusiasm 24/7 Upholds the highest standards of service and presentation Has mad organizational skills Isn't afraid to share innovative ideas to skyrocket market growth Holds the keys to their own car and a valid driver's license Has the legal right to work in the UK And here's what's waiting for you in return: A comprehensive training program that covers everything you need to know about our company and our market domination strategies The sky's the limit with uncapped commission and bonus incentives Countless opportunities for career growth and personal development Annual award trips and jaw-dropping prizes An extra day off to celebrate your birthday after passing probation ️ More vacation time as you rack up the years of service Personal private healthcare after a successful probation Don't miss this chance to ride the wave of success with us it's going to be a thrilling journey! Contact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
May 05, 2024
Full time
Senior Lettings Manager - Slough Salary: Basic £35,000 (OTE £55,000) We're on the hunt for a Senior Lettings Manager, and this is your golden ticket to join an award-winning Estate Agency that promises an exhilarating career journey with endless possibilities. If you're someone who craves recognition and thrives on being the best at what you do, then you're in for a treat! Join our rapidly expanding Estate Agency, where excellence is celebrated and rewarded. As a Senior Lettings Manager, you'll be in charge of: Dominating the market and becoming the go-to agent in the area Maximizing revenue and growing the property register Building extraordinary relationships with clients to keep them coming back for more Supercharging branch profits and hitting all financial targets Leading your team to success with regular meetings and action plans Our dream candidate: Comes with experience in the world of Lettings and has a knack for customer service Is as target-driven as a heat-seeking missile, with a proven track record of success Is a team player who can manage their squad effectively Radiates motivation and enthusiasm 24/7 Upholds the highest standards of service and presentation Has mad organizational skills Isn't afraid to share innovative ideas to skyrocket market growth Holds the keys to their own car and a valid driver's license Has the legal right to work in the UK And here's what's waiting for you in return: A comprehensive training program that covers everything you need to know about our company and our market domination strategies The sky's the limit with uncapped commission and bonus incentives Countless opportunities for career growth and personal development Annual award trips and jaw-dropping prizes An extra day off to celebrate your birthday after passing probation ️ More vacation time as you rack up the years of service Personal private healthcare after a successful probation Don't miss this chance to ride the wave of success with us it's going to be a thrilling journey! Contact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
WHAT YOU'LL DO As the Category Manager, you will bring world-class sophistication to our procurement activities on a consistent basis. Through deep analysis actively find opportunities, develop strategy and category plans that deliver significant value, implement and drive those through, guiding and managing stakeholders along the way Procure a full range of global Facilities and Capital Projects projects, including office fit-out catering, cleaning, reception, security and real estate brokerage Integrate and build relationships with stakeholders. Identify key buyers, collaborate with those to increase savings as well as the value we receive from our vendor base Be seen as a Trusted Advisor to the Global Real Estate team Ability to Influence senior stakeholders to deliver the best commercial and operational outcomes for BCG Build strong relationships with suppliers that deliver value across the whole life cycle of the procurement and supplier management process Prepare, issue, and manage RFx process; evaluate proposals; make recommendations using internal and external data sources Mitigating vendor related risk, and contribute in managing the category vendor base Establish effective communication channels, performance metrics and sharing of BCG best-practice within network Negotiate contracts/agreements within the parameters provided by internal Legal team Track and monitor spend, vendors and market development Increase spend under Procurement's management within category Support and provide input to the Center of Excellence in the implementation of purchasing processes, structures and supporting tools, to enable capture of savings and long-term development The Category Manager will report to the Category Leadership. This individual should expect to have a great deal of interaction with Regional and Global Leadership and people on all levels and functions within BCG. A certain amount of travel will also be part of the job. YOU'RE GOOD AT Strong Real Estate and or Facilities Procurement experience (5+ years minimum) A good understanding of building fit-out procurement & processes. Deep procurement expertise relationship building, sell-in capabilities and sensitivity to local requirements High level of self-motivation/drive, persistency, resourcefulness and a willingness to facilitate change Excellent analytical skills, and a high skill set in Excel and PowerPoint is considered a pre-requisite for the role Ability to independently resolve complex issues/problems, but seeks advice and counsel for decisions including key stakeholders where appropriate Strong influencing skills and ability to get stakeholder buy-in for initiatives and projects Used to working in an international environment with both internal clients as well as suppliers in all parts of the world Customer centric focus You need to have a pragmatic approach and an ability to work independently in identifying, analyzing, and acting on opportunities Able to translate large, complex issues/objectives into effective work plans to self/others Demonstrates advanced communication skills: oral, written and active listening YOU BRING (EXPERIENCE & QUALIFICATIONS) University degree or equivalent In-depth knowledge of all procurement phases from analysis to implemented contract At least 8 - 10 years of experience from blue chip global procurement experience processes with strong experience in developing and delivering category strategies A solid, and proven track record from preparing and executing RFx's, contract negotiations and reviews, and analysis within this category Demonstrates an understanding of business and procurement operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively. Applies strong business skills and strong business judgment YOU'LL WORK WITH BCG spends $1.6B on goods and services across the firm globally. At its core, Procurement is accountable for ensuring that BCG is supplied with goods and services that meet business requirements, drive value and at best whole life cost to BCG. The functional procurement team at BCG is a healthy, yet nascent operating function that has generated material savings to BCG over the past 5 years. Over the past 2 years, we've embarked upon a procurement transformation to define and implement strategies, organization, systems and policies to create a sustainable operating model. This model should maximize value from our suppliers, mitigate risk and meet savings targets. BCG is a highly matrixed firm where purchasing decisions are often taken at the local level, therefore this transformation will need to be carried out with high levels of stakeholder engagement, alignment and collaboration. The BCG Global Procurement function is currently made up of more than 45 procurement professionals located in London, Stockholm, New Delhi, Boston and Munich. This Sourcing Manager position will be supporting our team with sourcing projects on a strategic and operational level. Scope of work will be global, regional as well as local, requiring procurement experience, relationship building, sell-in capabilities and sensitivity to local requirements. The individual taking on this challenge must possess a very high level of self-motivation/drive, persistency, resourcefulness and a willingness to facilitate change.
May 05, 2024
Full time
WHAT YOU'LL DO As the Category Manager, you will bring world-class sophistication to our procurement activities on a consistent basis. Through deep analysis actively find opportunities, develop strategy and category plans that deliver significant value, implement and drive those through, guiding and managing stakeholders along the way Procure a full range of global Facilities and Capital Projects projects, including office fit-out catering, cleaning, reception, security and real estate brokerage Integrate and build relationships with stakeholders. Identify key buyers, collaborate with those to increase savings as well as the value we receive from our vendor base Be seen as a Trusted Advisor to the Global Real Estate team Ability to Influence senior stakeholders to deliver the best commercial and operational outcomes for BCG Build strong relationships with suppliers that deliver value across the whole life cycle of the procurement and supplier management process Prepare, issue, and manage RFx process; evaluate proposals; make recommendations using internal and external data sources Mitigating vendor related risk, and contribute in managing the category vendor base Establish effective communication channels, performance metrics and sharing of BCG best-practice within network Negotiate contracts/agreements within the parameters provided by internal Legal team Track and monitor spend, vendors and market development Increase spend under Procurement's management within category Support and provide input to the Center of Excellence in the implementation of purchasing processes, structures and supporting tools, to enable capture of savings and long-term development The Category Manager will report to the Category Leadership. This individual should expect to have a great deal of interaction with Regional and Global Leadership and people on all levels and functions within BCG. A certain amount of travel will also be part of the job. YOU'RE GOOD AT Strong Real Estate and or Facilities Procurement experience (5+ years minimum) A good understanding of building fit-out procurement & processes. Deep procurement expertise relationship building, sell-in capabilities and sensitivity to local requirements High level of self-motivation/drive, persistency, resourcefulness and a willingness to facilitate change Excellent analytical skills, and a high skill set in Excel and PowerPoint is considered a pre-requisite for the role Ability to independently resolve complex issues/problems, but seeks advice and counsel for decisions including key stakeholders where appropriate Strong influencing skills and ability to get stakeholder buy-in for initiatives and projects Used to working in an international environment with both internal clients as well as suppliers in all parts of the world Customer centric focus You need to have a pragmatic approach and an ability to work independently in identifying, analyzing, and acting on opportunities Able to translate large, complex issues/objectives into effective work plans to self/others Demonstrates advanced communication skills: oral, written and active listening YOU BRING (EXPERIENCE & QUALIFICATIONS) University degree or equivalent In-depth knowledge of all procurement phases from analysis to implemented contract At least 8 - 10 years of experience from blue chip global procurement experience processes with strong experience in developing and delivering category strategies A solid, and proven track record from preparing and executing RFx's, contract negotiations and reviews, and analysis within this category Demonstrates an understanding of business and procurement operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively. Applies strong business skills and strong business judgment YOU'LL WORK WITH BCG spends $1.6B on goods and services across the firm globally. At its core, Procurement is accountable for ensuring that BCG is supplied with goods and services that meet business requirements, drive value and at best whole life cost to BCG. The functional procurement team at BCG is a healthy, yet nascent operating function that has generated material savings to BCG over the past 5 years. Over the past 2 years, we've embarked upon a procurement transformation to define and implement strategies, organization, systems and policies to create a sustainable operating model. This model should maximize value from our suppliers, mitigate risk and meet savings targets. BCG is a highly matrixed firm where purchasing decisions are often taken at the local level, therefore this transformation will need to be carried out with high levels of stakeholder engagement, alignment and collaboration. The BCG Global Procurement function is currently made up of more than 45 procurement professionals located in London, Stockholm, New Delhi, Boston and Munich. This Sourcing Manager position will be supporting our team with sourcing projects on a strategic and operational level. Scope of work will be global, regional as well as local, requiring procurement experience, relationship building, sell-in capabilities and sensitivity to local requirements. The individual taking on this challenge must possess a very high level of self-motivation/drive, persistency, resourcefulness and a willingness to facilitate change.