Senior Visitor Experience Officer

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we've got a fantastic opportunity for you.

Hours: This is a fulltime role with an average of 37.50 hours per week. Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

Salary: £24371 per annum

Contract: Permanent role

What it's like to work here

The Thames Valley is a major tourist destination, with historic houses, parks and gardens, cycling, walking and boating on the river. It's a beautiful area in which to live and work, with numerous small villages and towns in the countryside, yet good transport links to London by train and close to the east-west M4 motorway. The nearby thriving town of Reading with its range of housing types and prices, university and sporting facilities is the most important source for local visitors coming to the National Trust properties in this area. Basildon Park is just 12 miles from Greys Court, with nearby Nuffield Place - the third in the group, forming a close triangle of properties spilling out north across the valley.

What you'll be doing

You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there's everything here to fire your imagination, to create events and deliver outstanding interpretation. You'll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

This job is all about providing a service. To be fantastic in this role, you'll need to;

• Experience of delivering inspirational engagement activities
• Have good people skills, enabling good working relationships with those in your team and across the property
• Understanding of how to interpret significant collections to varied audiences.
• Excellent organisational skills, and the ability to time manage projects successfully
• Have good interpersonal skills, able to deal with visitors in a variety of situations
• Have a flexible customer focused approach with experience in delivering high standards of customer service
• Experience of working with and supervising volunteers
• Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust