Marketing Account Manager

Account Manager - Marketing
Hull - 2 days in the office per week
Flexible working hours

Your new role
Hays have partnered with a growing Marketing Agency who, due to a new contract win, are looking to appoint two new Account Managers to their team. They are looking for a relationship-focused Account Manager, who will act as the primary point of contact for their new client. You will be responsible for building strong partnerships, understanding client objectives, and ensuring the successful delivery of projects and campaigns.
Working closely with internal teams including sales, marketing, creative, digital, and operations, you will ensure client expectations are exceeded whilst identifying opportunities for account growth and additional services.
This is an excellent opportunity for someone who enjoys managing client relationships in a fast-paced agency environment and thrives on balancing multiple projects and deadlines.

• Manage and develop relationships with a portfolio of agency clients.
• Act as the day-to-day point of contact, building trust and long-term partnerships.
• Understand client business objectives and translate requirements into clear briefs.
• Coordinate internal teams to ensure projects are delivered on time and within budget.
• Lead client meetings, presentations, and regular review sessions.
• Monitor campaign and project performance, providing insights and recommendations.
• Identify upselling and cross-selling opportunities to grow account revenue.
• Prepare proposals, quotations, and statements of work.
• Manage project timelines, budgets, and client expectations throughout delivery.
• Resolve client issues effectively and maintain high levels of customer satisfaction.
• Support new business opportunities and contribute to agency growth targets.
• Maintain accurate records within the CRM system and produce account reports.

What you'll need to succeed

• Experience in an Account Manager, Client Services, Customer Success, or Relationship Management role within an agency environment.
• Strong client management and stakeholder engagement skills.
• Proven ability to manage multiple projects simultaneously.
• Commercially aware with experience identifying growth opportunities.
• Excellent communication and presentation skills.
• Strong organisation and project management abilities.
• Ability to build credibility with clients at all levels.
• Confident in managing budgets, quotations, and account profitability.
• Experience using CRM and project management systems.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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