Job Description
Role: 3rd Line Engineer
Location: Reigate
Salary: £50,000 - £55,000
Setup: Hybrid (2 days from home)
We're recruiting for an established technology services business looking to add an experienced Senior Technical Support Specialist to its growing team.
This is a senior technical position acting as a key escalation point for complex infrastructure, cloud, networking and security issues, while supporting and mentoring less experienced engineers.
The role
Act as the highest technical escalation point for complex support incidents
Administer and troubleshoot Microsoft 365, Azure, Entra ID and Windows Server
Support networking, firewalls, VPNs and security solutions
Carry out root cause analysis and implement permanent technical fixes
Support VMware, Hyper-V and backup environments
Work directly with customers to resolve business-critical technical issues
Mentor and provide technical guidance to 1st and 2nd Line Engineers
Recommend improvements to customers' IT environments
Work alongside Account Management and Professional Services on solution design and delivery
What we're looking for
5+ years' IT support experience, ideally within an MSP
Strong Microsoft 365 and Azure administration experience
Excellent networking and security troubleshooting skills
Strong Windows Server, VMware and/or Hyper-V knowledge
Experience supporting SME customers
Confident communicating with senior stakeholders and C-suite contacts
Microsoft, CompTIA or ITIL certifications would be advantageous
Full UK driving licence required
Package
£50,000 - £55,000 basic salary
Hybrid working: 3 days office / 2 days remote
Reigate, Surrey
Pension, training and certification support, plus clear opportunities for progression.
This would suit an experienced 3rd Line Engineer, Senior Support Engineer, Senior Infrastructure Engineer or Technical Consultant looking for a customer-facing senior technical role with plenty of variety.
