Controls Technician

Your Company:
An exciting opportunity has become available within a global leader in HVAC, building automation and energy management solutions. Supporting customers across the commercial, healthcare, manufacturing, education and office sectors, the organisation is recognised for delivering innovative technologies and exceptional service standards.
As part of its continued growth, the company is looking to appoint a Controls Technician to join its field-based engineering team across West Midlands area. This is an excellent opportunity for a technically skilled individual with experience in building controls, automation systems or HVAC technologies who enjoys working directly with customers and delivering complex projects from commissioning through to ongoing support.

Your Roles & Responsibilities:
While in this position your duties will include, but are not limited to:

• Commissioning, programming and configuring building management and HVAC control systems
• Setting up system graphics, communications links and control strategies in line with project requirements
• Carrying out end-to-end testing, troubleshooting and fault-finding activities on customer sites
• Validating sequences of operation and completing point-to-point verification checks
• Producing commissioning documentation and project close-out records
• Acting as the primary customer contact for assigned projects, providing technical support and ensuring customer satisfaction
• Diagnosing and resolving faults across control systems, equipment and associated HVAC infrastructure
• Utilising specialist software, diagnostic tools and engineering drawings to commission and repair systems
• Maintaining and developing technical knowledge across control systems and related technologies
• Collaborating closely with Service Desk, Sales and Operations teams to ensure effective project delivery and customer support
• Producing service reports and documentation relating to completed and invoiced work orders
• Building and maintaining strong customer relationships through exceptional service delivery
• Communicating effectively with Service Managers, Field Service Engineers, Senior Technicians and customers regarding project updates and technical solutions
• Supporting continuous improvement initiatives by identifying opportunities to enhance processes and service delivery
• Ensuring the highest standards of health, safety and compliance are maintained at all times
• Taking responsibility for company-issued tools, equipment and assets, ensuring their maintenance and accountability
• Participating in an on-call rota, including standby cover, weekend working and bank holiday call-outs as required
• Travelling to customer sites across the region, including occasional overnight stays where necessary

What You Will Need to Apply:
The ideal candidate will possess previous experience within a field-based controls, automation, HVAC or building management systems environment.
Candidates should demonstrate strong commissioning, fault-finding and troubleshooting expertise, alongside the ability to interpret technical drawings, engineering specifications and control strategies. Experience working with building management systems (BMS), HVAC controls or direct digital control systems would be highly advantageous.
You will possess excellent customer service and communication skills, enabling you to build strong relationships with customers while working effectively alongside internal stakeholders.
Applicants should be comfortable working independently, managing multiple priorities and delivering technical solutions to a high standard with minimal supervision. Strong analytical and problem-solving skills are essential, as is proficiency in diagnostic software and Microsoft Office applications.
Experience within manufacturing environments would be advantageous, although not essential.
The successful candidate must hold a valid UK driving licence, have the right to work within the UK and be prepared to participate in a planned call-out and standby rota.
The ideal individual will be proactive, technically capable and customer-focused, with a passion for delivering outstanding service and supporting customers' operational requirements.

What You Will Get in Return:
A salary of up to £50,000 is available to the successful candidate, alongside a fully equipped company van.
In addition, you will benefit from a comprehensive package including pension, private healthcare, life assurance, wellbeing support programmes and a range of additional employee benefits.
This role offers the opportunity to work within a fast-paced and innovative engineering environment, supporting a diverse customer base across multiple sectors while gaining exposure to the latest building automation and HVAC technologies. The business provides a structured induction programme, ongoing technical training and development, access to specialist support teams and excellent long-term career progression opportunities within a globally recognised organisation.
This is a key position where you can make a direct contribution to business success while continuing to develop your technical expertise and advance your career.

To express interest in this role and have a confidential chat, please reach out to:

Justin Heron - Talent Acquisition Director

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