Job Description
SW16, London (Hybrid) £30,000 - £34,000 per annum Permanent Full Time
We are seeking an experienced Referral & Assessment Officer to join a specialist housing support service operating across London.
The successful candidate will play a vital role in assessing referrals from Local Authorities and ensuring residents receive appropriate accommodation and support services based on their individual needs and circumstances.
The Role
As a Referral & Assessment Officer, you will:
- Receive and review referrals from Local Authority partners.
- Carry out assessments to identify support and risk levels.
- Determine suitability for accommodation and support services.
- Complete initial assessments and support plans for new residents.
- Conduct six-month reassessments and ongoing reviews.
- Manage a varied caseload and maintain accurate records.
- Liaise with internal teams and external agencies to support successful outcomes.
- Deliver most assessments remotely via Microsoft Teams, with face-to-face visits undertaken where necessary.
The service supports residents with predominantly low to medium support needs across a number of London boroughs including Harrow, Ealing, Croydon and North West London.
About You
To be considered, you should have:
- Experience within social housing, supported housing, homelessness or housing-related support.
- Experience carrying out needs assessments and support planning.
- A strong understanding of risk assessment and resident support.
- Experience managing a caseload effectively.
- Excellent communication, organisational and administrative skills.
- The ability to travel across London when required.
- Enhanced DBS clearance or willingness to obtain one.
A driving licence is not essential as public transport can be used for resident visits.
What's on Offer?
- £30,000 - £34,000 salary
- Hybrid working with approximately 3 days per week on site.
- Flexible travel arrangements with expenses covered.
- Supportive London-based leadership team.
- Opportunity to make a real difference to residents accessing housing support services.
- Stable permanent position with long-term career prospects.
If you're passionate about helping people sustain tenancies and access the support they need, we'd love to hear from you.
