Web & eCommerce Executive

Web & eCommerce Executive

£25,000 - £30,000 Willenhall Hybrid 3 days in the office
We're looking for a Web & eCommerce Executive to join a growing digital team in a varied role covering both eCommerce operations and website/content management.
This is a great opportunity for someone with 1-3 years' experience in an office environment, including recent graduates, who is organised, confident speaking to people and comfortable using SaaS or digital systems.
You don't need specific eCommerce experience. What's important is that you're tech-savvy, accurate, organised and customer-focused, with the confidence to troubleshoot problems and support colleagues across the business.

What will you be doing?

The role has two key areas:
1. Supporting stores with home shopping operations
You'll be the point of contact for stores when they need help with day-to-day home shopping issues, providing support over the phone and via email.
This will include:

• Helping stores resolve operational issues with home shopping
• Managing refund and order disputes
• Supporting with failed orders and cancellations
• Helping with login, device and app-related issues
• Responding to queries and troubleshooting problems
• Working with external delivery partners to resolve issues
• Monitoring store status, opening hours and other platform information

2. Managing content, promotions and product data
You'll also play a key role in keeping digital platforms accurate and up to date.
This will include:

• Uploading and managing promotions and offers
• Updating website and digital content
• Managing product information and data
• Adding new products and SKUs
• Checking images, descriptions and other product information
• Ensuring information across digital platforms is accurate
• Supporting promotional activity across home delivery platforms
• Keeping systems and product data organised and up to date

What are we looking for?

We're open to candidates from a range of backgrounds, including recent graduates.
You'll ideally have 1-3 years' experience working in an office environment where you've used digital or SaaS-type systems.
Most importantly, you'll be:

• Organised and highly accurate with good attention to detail
• Comfortable working with data and digital systems
• Confident speaking to people over the phone and communicating by email
• A good problem solver who enjoys getting to the bottom of issues
• Able to manage multiple tasks and prioritise effectively
• Comfortable learning new systems and technology
• Customer-focused and helpful
• Reliable, proactive and keen to learn

No specific eCommerce experience is required. We're more interested in your attitude, ability to learn and confidence using technology and supporting people.

Why join?

This is a fantastic opportunity to build experience across eCommerce, digital operations, website management and product data, with plenty of opportunity to develop your skills within a growing digital team.
Salary: £25,000 - £30,000
Location: Willenhall - Hybrid

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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