Ecommerce Manager

I'm currently working with a growing business looking to appoint an Ecommerce Manager to take ownership of its online trading performance and play a pivotal role in driving future growth.

This is a fantastic opportunity for someone who enjoys combining commercial thinking with data-driven decision making. You'll have responsibility for developing the ecommerce strategy, improving customer acquisition and retention, optimising website performance, and identifying new opportunities to increase revenue across the business.

The Role

As Ecommerce Manager, you'll:

• Take ownership of the ecommerce platform and drive sustainable revenue growth.
• Develop and implement customer acquisition, retention and trade account growth strategies.
• Improve website performance, conversion rates and the overall customer journey.
• Manage product data, pricing, catalogue structure and content accuracy.
• Analyse sales, customer and website data to identify commercial opportunities and trends.
• Create and maintain dashboards, KPIs and management reporting.
• Utilise CRM, ERP and ecommerce systems to improve efficiency and business performance.
• Lead customer service and sales support activity, ensuring an excellent customer experience.
• Identify new revenue streams, product categories and growth opportunities.
• Work closely with internal teams and external partners to deliver key commercial initiatives.

• What We're Looking For

• Proven experience within a B2B ecommerce, online sales or commercial environment.
• A strong track record of driving revenue growth and improving business performance.
• Highly commercial with excellent analytical skills.
• Experience creating and implementing customer acquisition and retention strategies.
• Hands-on experience managing ecommerce platforms, product information and online catalogues.
• Strong CRM, ERP and ecommerce systems experience.
• Confident using Google Analytics and interpreting website performance data.
• Excellent stakeholder management and communication skills.
• Able to manage multiple projects and priorities simultaneously.
• Strong attention to detail and a commitment to data accuracy.

• Desirable Experience

• Experience within engineering, industrial, manufacturing or technical product sectors.
• Exposure to Magento, Shopify, WooCommerce or similar ecommerce platforms.
• Knowledge of SEO, conversion rate optimisation and ecommerce best practice.
• Experience managing agencies or third-party partners.
• An interest in AI, automation and digital transformation technologies.

Apply now for immediate consideration!