Senior Operations and Fundraising Support Officer

Senior Operations & Fundraising Support Officer - Temporary

£19.23 per hour 35 hours per week
Temporary: approx. 6-8 weeks, with potential to extend
Start: ASAP / w/c 9 November
London Hybrid - 1 day per week in the London office

We're working with a fantastic UK charity looking for an experienced Senior Operations & Fundraising Support Officer to provide temporary support across their operations and fundraising functions.

This is a varied, hands-on role that would suit someone who enjoys being at the heart of a small, busy organisation. You'll support a mixture of operational processes, fundraising administration, CRM management and general team coordination.
Key responsibilities

• Supporting the smooth day-to-day running of operational processes and systems
• Helping the team get the best from Salesforce, Microsoft Teams and SharePoint
• Managing shared inboxes and responding to or directing enquiries
• Coordinating meetings, diaries, travel and events
• Supporting onboarding, internal processes and documentation
• Providing some PA and administrative support to senior leadership
• Taking day-to-day responsibility for Salesforce administration, including maintaining records, setting up users, running reports and supporting colleagues
• Ensuring supporter and stakeholder information is accurate and GDPR compliant
• Processing and recording fundraising income and maintaining accurate donor records
• Responding to supporter enquiries and coordinating donor thank-you communications
• Supporting fundraising activities and events

About you We're looking for someone who can pick things up quickly and confidently work across a varied workload. You'll ideally bring:

• Strong experience across operations, administration and/or fundraising support
• Previous experience using a CRM, ideally Salesforce
• Excellent organisational skills and attention to detail
• Confidence managing multiple priorities and taking ownership of tasks
• Strong written and verbal communication skills
• Good Microsoft Office, Teams and SharePoint skills
• An understanding of GDPR and accurate data management
• A proactive, practical approach and the ability to work independently
• Previous charity or not-for-profit experience would be particularly helpful

This is a great opportunity for someone immediately available who enjoys a broad role and can quickly become a trusted pair of hands within a charity team.

The initial assignment is expected to run for approximately 6-8 weeks, although there is potential for this to develop into something longer term.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.