Customer Service Administrator
- Pertemps Black Country Perms
- Oldbury, West Midlands
- Oct 01, 2026
Full time
Call Centre / CustomerService
Job Description
Our well-established Manufacturing client based in Dudley are recruiting for a Customer Service Administrator. This is a fantastic opportunity to join the team due to growth in the business.
Duties: -
Duties: -
- Process customer orders / schedules and coordinate from start to finish
- Act as a central point of contact, responsible for key customers, internal operations and suppliers to meet customer demand requirements efficiently, handling everything from procurement to final delivery and invoicing.
- Work with customers to accurately forecast on-going demand.
- Create schedules and forecasts for supporting raw materials onto suppliers to meet operational requirements and customer demand.
- Monitor and optimise stock levels, including safety stock. Maintain a balance to avoid shortages and excess stock hold.
- Proven experience of working in a similar role.
- Exceptional communication skills - verbal and written
- Strong planning skills - ability to take customer demand and productionise
- Customer driven - strong customer-focused mindset. Dedicated to delivering high levels of service.
- Good IT skills - Excel (intermediate) and working knowledge of Sage Line 50
About Pertemps Black Country Perms