Lettings Coordinator

Lettings Coordinator

Stockport

If you're someone who loves keeping things organised, supporting people and being the calm, capable voice behind a busy operation, this role will suit you perfectly. Our client is a fast-growing rental housing owner building a brand-new leasing and resident support function from the ground up. They're investing heavily and creating modern rental communities across both single-family homes and multi-family apartments.

You become the human support layer behind a modern, automated leasing journey. You're the person prospects, residents and leasing consultants turn to when they want real help, not a bot. It's a varied, people-focused role, ideal for someone who enjoys structure, communication and keeping a process moving smoothly.

What You'll Be Doing:

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off.
• Overseeing referencing SLAs with our third-party partner to keep move-ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch-base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

What We're Looking For:

• Lettings or property experience - agency, BTR, coordination, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• CRM confidence and comfort with modern systems.
• Accuracy and organisation - listings, details and deadlines matter.
• Understanding of lettings compliance or willingness to learn.
• Calm, service-first mindset with the ability to handle variety and change.

What's In It For You:

• £28,000 base salary
• Quarterly bonus (OTE £30,000)
• Modern systems, AI tools and automated workflows
• Clear progression, leadership here promotes internally
• Join at the start of something big. Huge investment, huge growth, huge opportunity
• A role with variety: listings, resident support, CRM, admin, SLA oversight, customer contact