Customer Service Operator

Customer Service Operator

Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August.

This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals.

Benefits and Package for Customer Services Operator:

Salary: 12.81 per hour
Hours: 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday
Contract: Full-time, 4-month fixed-term contract
Location: Remote
Start Date: 3rd August 2025

• 217 hours of annual leave, increasing to 231 hours with length of service (pro rata)
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends' discounts on services and products
• Pension scheme with up to 4% company contribution matched

Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date.

Key Responsibilities of Customer Service Operator:

• Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries.
• Make anniversary calls to customers and build positive, professional relationships.
• Communicate professionally and empathetically with customers, including vulnerable individuals.
• Resolve customer queries and escalate complex or sensitive issues when required.
• Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries.
• Follow established processes, service standards and timescales to deliver a high-quality customer experience.
• Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements.
• Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures.
• Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads.
• Contribute to service improvements, reporting activities and other ad hoc tasks as required.

Key Skills and Experience of Customer Service Operator:

• A genuine desire to help the community, with an empathetic and attentive approach to customers' needs
• Excellent verbal and written communication skills
• Exceptional attention to detail and accuracy
• Strong problem-solving skills, with the ability to use initiative
• Experience in a customer-facing role, either face-to-face or over the telephone
• Previous experience in a similar contact centre or call centre role is advantageous
• Competent in Microsoft Office, including Excel, Word and Outlook
• Able to manage sensitive or challenging conversations professionally and discreetly
• Willingness to learn new skills and adapt to different customer service activities
• A collaborative and flexible approach to changing priorities and workloads

Full training will be provided across a variety of customer service activities.

If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now!

Red Recruitment (Business)