Red Recruitment

Sales Executive Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Sales Executive for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Sales Executive: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Executive: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Executive: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Executive and are interested in the position, please apply now! Red Recruitment (Agency)

Sales Advisor Start Your Career in Technology Sales today! Are you ambitious, driven and looking for a career where you can earn a fantastic starting salary and uncapped commission? Our client is investing in the next generation of sales professionals through their Sales Academy Programme. Designed for graduates and ambitious individuals at the start of their careers, this opportunity provides industry-leading training, ongoing mentoring and a clear pathway into a successful technology sales career. You'll join a fast-growing technology business, learn from experienced sales leaders, and develop the commercial skills needed to succeed in one of the UK's most exciting industries. Benefits and Package for a Sales Advisor: Salary : £36,000 plus Uncapped Commission Hours: Mon-Fri Office Hours Contract Type: Permanent Location: Central London Comprehensive Sales Academy training programme Dedicated mentoring and coaching from experienced sales leaders Clear progression into senior sales roles Modern Central London office location Private medical insurance Employee Assistance Programme Pension scheme Enhanced family leave policies Regular incentives, rewards and team events Key Responsibilities of a Sales Advisor: Building relationships with prospective and existing customers Identifying business challenges and introducing relevant technology solutions Generating and qualifying new sales opportunities Managing outbound sales activity via phone, email and LinkedIn Working closely with senior sales professionals and mentors Developing a consultative sales approach Managing your own pipeline and sales targets Becoming an expert in our client's products, services and the industry Key Skills and Experience of a Sales Advisor: We care more about attitude and potential than previous sales experience. You'll likely be: An early-career professional or recent graduate Ambitious, competitive and motivated to succeed Confident communicating with a wide range of people Resilient and comfortable stepping outside your comfort zone Naturally curious and eager to learn Highly organised with strong attention to detail A positive team player with a strong work ethic If you are interested in this position as a Sales Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Sales Representative Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Sales Representative: Salary: £24,979.50 Per Annum with on target earnings (Average OTE £36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Representative Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Representative: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now! Red Recruitment (Agency)

Sales Advisor Red Recruitment is hiring a Sales Advisor for our client a global leading business producing home-lifts and stair lifts You'll be responsible for keeping in touch with that customer and to close and agree the sale where possible. Benefits and Package for a Sales Advisor: Salary : £26,000 Hours: Mon-Fri 8.30pm - 6pm (Saturday 9am - 5pm) Contract Type: Permanent Location: Audenshaw (Manchester) 25 days annual leave plus bank holidays Opportunities for development Pension Scheme Key Responsibilities of a Sales Advisor: Build and maintain strong customer relationships, following up on quotations and guiding customers through the purchasing process. Maximise sales opportunities by closing stairlift and homelift sales through excellent customer service and product knowledge. Support customers via telephone, webchat and live video consultations, including online product demonstrations and advice. Act as the key link between Consultants and customers, recording appointment outcomes and coordinating follow-up actions. Maintain accurate customer records and use CRM systems to track interactions, understand customer needs and deliver tailored solutions. Key Skills and Experience of a Sales Advisor: Confident written and verbal communication skills with a friendly and positive approach An empathetic and caring approach to sales. You do not need professional sales experience but examples of times when you have dealt with personal situations or challenges and have got to a solution by influencing others will help A natural desire to help and a willingness to listen to customers in order to offer them the very best solution that the business can provide You must enjoy working in a team towards one purpose and goal and look forward to getting to know new people throughout this large organisation You must be happy to learn and to train in new skills. lift products are complex and some of the details are technical, you will be fully trained to understand these You must enjoy working to targets and be able to show that you have done so before in any setting; in work, studies or in social situations such as sports If you are interested in this position as a Sales Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Account Manager Are you looking for a role with a leading technology company in the UK? Do you have experience as an account manager? Red Recruitment is recruiting an Account Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will combine professional expertise with a customer-focused approach, delivering solutions that drive client success and organisational growth. The salary for this position is £30,000 per anum. Benefits & Package for an Account Manager: Salary: £30,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester (Hybrid - 3 Days in office Per Week) 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Account Manager: Manage and grow a portfolio of mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential Develop and execute strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts and pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning Key Skills and Experiences of an Account Manager: Proven track record of managing mid-market accounts and achieving revenue targets Strong proficiency with CRM software and Microsoft Office applications Excellent negotiation and consultative selling skills Demonstrated ability to build and maintain long-term client relationships Strong communication and presentation skills, with the ability to influence stakeholders at all levels Ability to manage multiple accounts simultaneously while maintaining attention to detail Self-motivated with a results-oriented mindset and strong work ethic If you have the required skills and experience as an Account Manager and are interested in this role, please apply now. Red Recruitment (Agency).

Sales Representative Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a part time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Sales Representative: Salary: £9991.80 Per Annum with on target earnings (Pro Rata from Full time of £24,979.50 Per Annum) Hours: 15 hours per week - Saturday and Sunday Contract: Permanent Location: Norwich Hybrid 93 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Representative Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Representative: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now! Red Recruitment (Agency)

Protection Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous protection and telesales experience to join our client. This is a fully remote position. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is £35,000 per annum, and there is an opportunity to earn up to £100,000. Benefits and Package for a Protection Sales Agent: Salary: £35,000 per annum plus OTE £70,000 - £100,000 Hours: Full-time Contract Type: Permanent Location: Fully remote Opportunity to earn uncapped commission (up to £100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Protection Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Protection Sales Agent: You must have protection sales experience (minimum 1 year) You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Sales Executive Red Recruitment is looking to recruit hard-working and highly motivated, target-driven individuals with previous telesales experience to join our client in Southampton as a Sales Executive. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Executive: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Southampton Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target driven environment Key Responsibilities of a Sales Executive: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Executive: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills is required If you are interested in this position as a Sales Executive and have the relevant experience required, please apply now! Red Recruitment (Agency)

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in TQ10 9GQ as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: Mon-Fri 8-6 Sat-Sun 9-5 (will do one day on a weekend) every weekend and have a day off in the week. Will be a set rota Contract: Temporary with potential to become permanent Location: TQ10 9GQ Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)

Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Compliance Consultant: Complete scheduled monitoring reviews in a timely manner. Identify and investigate issues and/or trends which may adversely affect the businesses' ability to comply with applicable legislation and/or regulations. Produce compliance monitoring review reports for Senior Management. Follow-up activities to ensure effective remediation of issues identified from the monitoring reviews and take responsibility for the delivery of agreed corrective actions and resolution of issues where appropriate. Maintain a close working relationship with other departments, particularly the Advised Sales Force, Guidance team, Legal, Investment Operations, Pensions Administration, Operations Control and HR teams. Manage the internal Complaints and Breaches mailbox ensuring all notifications are logged accordingly and escalated and dealt with in a timely manner. Log and track all firm breaches, ensuring that each breach is documented accurately, escalated, and investigated in line with company procedures. Perform thorough investigations into breaches, identifying the causes and potential impact on the business. Work closely with relevant teams to implement corrective actions and prevent similar breaches from occurring in the future. Ensure appropriate compensation is calculated and applied where the issue has caused a monetary loss to an individual Assist the Compliance Manager in creating a supportive culture based on continuous improvement & implementing Compliance throughout the business. Ensure all regulatory requirements are adhered to in the course of carrying out daily activities. Investigate and finalise complaints appropriately and in accordance with FCA DISP regulations. Conduct effective root cause analysis and identify root cause corrective action Identify trends, look at root cause of issues and ensure recommendations in place to improve business processes. Make recommendations to improve processes to the business and ensure implementation. Co-ordinate FCA Reporting, including: liaising with the business to provide information on what is required for FCA reporting and timely reminders to ensure all filing is completed within regulator timeframes. Collate all relevant compliance regulatory information and upload to My FCA in preparation for the Compliance Manager's assessment. Maintain the internal Certificated Function register accurately to ensure governance, oversight, and MI reporting. Ensure all certificated regime employees have a valid Statement of Professional Standing (SPS). Produce regulated references as required. Produce MI for the monthly compliance board report. Keep up to date on changing industry legislation that impacts the business. Complete Ad-hoc project work as required to meet business needs. Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles. Key Skills and Experience of a Compliance Consultant: Experience in the Financial Service industry ideally with a pension and/or investment focus Ability to understand and navigate the FCA handbook Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and confidential Proficient in the use of MS Office and Intelligent Office Able to work to deadlines with proven time management skills Strong organisational and problem-solving skills, and ability to adopt a logical approach Thorough approach to work, with excellent attention to detail Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally If you are interested in this position as a Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)

Customer Service Advisor Team Leader Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking. We're looking for an experienced, people first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands on, fast paced and central to our operation. You'll be the direct line of support, coaching and leadership for our advisors. Benefits and Package for a Customer Service Advisor Team Leader: Salary: 32,000 Per Annum Hours: Monday - Friday, hours between 8am - 5.30pm Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday Contract Type: Permanent Location: St. Ives Free onsite parking Key Responsibilities of a Customer Service Advisor Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Advisor Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now! Red Recruitment (Business)

Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader. You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function. This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results. Benefits and Package for Telesales Team Leader: Salary : 31,746 - 34,254 DOE Hours : 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract : Permanent Location : Boldon Competitive holiday allowance Opportunity to progress personally and professionally Supportive and collaborative team environment Key Responsibilities of Telesales Team Leader: Lead and supervise a small telesales team, ensuring targets and objectives are consistently met Support the team in booking high-quality appointments from inbound and outbound enquiries Coach and develop team members through regular training and one-to-one sessions Monitor individual and team performance, providing feedback and implementing improvements Oversee day-to-day telesales operations, ensuring efficient processes and workflows Act as the escalation point for team queries and support with complex enquiries Motivate the team by fostering a positive, target-driven environment and introducing incentives Ensure accurate data capture and effective use of CRM systems Liaise with internal stakeholders to support business objectives and optimise performance Assist with recruitment, onboarding and training of new team members Manage attendance, performance tracking and reporting in line with company procedures Key Skills and Experience of Telesales Team Leader: Proven experience in a telesales or sales leadership role Strong ability to motivate, coach and develop a team Excellent communication skills, both verbal and written Ability to manage multiple priorities and meet deadlines Strong analytical skills with the ability to interpret performance data Confident using CRM systems and Microsoft Office tools Ability to build strong working relationships across teams Results-driven with a proactive and positive approach Experience within a sales or contact centre environment is highly desirable If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now! Red Recruitment (Agency)

Red is proud to partner a business who specialise in small business support services, they have been established for 7+ years and have over 7000 customers. They are now looking to recruit an Administrator to join their friendly team, if you are organised, motivated and enthusiastic then this could be the role for you! Benefits of a Administrator: Salary: 26,293 per annum Hours: Monday - Friday, 9am - 5pm Location: Henleaze, Bristol Contract Type: Permanent Free on site parking Responsibilities of a Administrator: Managing a large volume of post of behalf of clients Scanning, emailing and uploading post to agreed timescales Monitoring emails and responding to enquiries Liaising with customers Coordinating with partners and couriers Key skills of a Administrator: Excellent attention to detail Strong organisational skills Accurate and timely dare entry skills If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Accounts Administrator Red is excited to be recruiting for an Accounts Administrator to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, on a fixed term contract basis with a salary of 37,500. Benefits and Package for an Accounts Administrator: Salary: Up to 35,000 per annum Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre 23 days holiday + bank holidays Key Responsibilities of an Accounts Administrator: Daily posting of cash receipts, payments and journals Daily maintenance and balancing of the cashbook, reconciling payments with unpaid invoice records, and daily banking into the Office and Client accounts. To ensure that insurer accounts are reconciled monthly and paid strictly within the terms of credit which apply, and query any ledger anomalies immediately To promptly deal with all queries from insurers and colleagues Ensure all month-end routines are strictly adhered to Assist with general accounts department administration as directed by your manager Assist with monthly client money calculations Assist with Group Payroll processes as required Ensure all instructions are processed, recorded and confirmed in a timely and efficient manner Key Skill and Experience of an Accounts Administrator: Essential : You must be comfortbale completing these activities Reconciliation of insurer accounts monthly, ensuring settlement of agreed items, as per Terms of Business Weekly reconciliation of all bank accounts Maintenance of the company's purchase ledger, ensuring settlement of agreed items, as per Terms of Business And have the below skills: Effective communication verbally and in writing Teamwork Prioritising and organising own workload Working under pressure and to deadlines when required Working supportively and collaboratively when appropriate Microsoft Excel skills at a basic level of competence Desirable: Holding or working towards AAT Level 4 If you are interested in this position as an Accounts Administrator, please apply now! Red Recruitment (Agency)

Team Manager Are you a people-first leader with a passion for delivering exceptional service while driving strong operational and commercial outcomes? Red Recruitment are recruiting a motivated Customer Contact Centre Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Team Manager: Salary : Up to £32,000 Hours : 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract : Permanent Location : Norwich - Hybrid (minimum 3 days per week in office) Training : Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Team Manager: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Team Manager: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Account Manager Are you looking for a role with a leading technology company in the UK? Do you have experience as an account manager? Red Recruitment is recruiting an Account Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will combine professional expertise with a customer-focused approach, delivering solutions that drive client success and organisational growth. The salary for this position is £30,000 per anum. Benefits & Package for an Account Manager: Salary: £30,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester (Hybrid - 3 Days in office Per Week) 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Account Manager: Manage and grow a portfolio of mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential Develop and execute strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts and pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning Key Skills and Experiences of an Account Manager: Proven track record of managing mid-market accounts and achieving revenue targets Strong proficiency with CRM software and Microsoft Office applications Excellent negotiation and consultative selling skills Demonstrated ability to build and maintain long-term client relationships Strong communication and presentation skills, with the ability to influence stakeholders at all levels Ability to manage multiple accounts simultaneously while maintaining attention to detail Self-motivated with a results-oriented mindset and strong work ethic If you have the required skills and experience as an Account Manager and are interested in this role, please apply now. Red Recruitment (Agency).

Telesales Executive Red Recruitment is recruiting driven and resilient Telesales Executives to join our clients sales team in Boldon If you enjoy working towards targets, thrive in a high-volume environment, and have a confident phone manner, this is a great opportunity to develop your sales career. This is a permanent role with a salary of up to £30,096 with commission opportunities. Benefits and Package for Telesales Executive : Salary : Up to £30,096 per Annum with Commission Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Permanent Location: Boldon, Sunderland Start Date: ASAP Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Key Responsibilities of Telesales Executive: Generate qualified appointments for the New Business team Identify and engage decision-makers within target organisations Qualify prospects and update CRM systems with accurate information Follow up on marketing campaigns and inbound leads Source and pre-qualify new leads when required Maintain a high-quality, up-to-date customer database Schedule meetings effectively, considering team availability and location Represent the business professionally in all interactions Complete daily, weekly, and monthly reporting Share market and competitor insights with the wider team Key Skills and Experience of Telesales Executive: Previous experience in telesales, lead generation, or a sales environment Confident communicator with strong listening and questioning skills Target-driven with a positive, resilient attitude Able to manage time effectively and work independently Strong organisational skills and attention to detail Comfortable working in a high-volume, results-focused environment Good working knowledge of CRM systems and Microsoft Office Good standard of English and numeracy GCSEs (or equivalent) preferred Previous experience in postal, package, or direct marketing services is an advantage but not essential. If you have the relevant skills and experience and are interested in the position as a Telesales Executive please apply now! Red Recruitment (Business)

Contact Centre Manager - Service and Arrears Red Recruitment is looking to recruit a Contact Centre Manager - Service and Arrears for our client. You will play a pivotal role within their Contact Centre. Leading a team of 40 customer and arrears advisors, managing the full customer journey from onboarding all the way through to litigation. You will report directly into the C-Suite team with the chance to join a successful business where you will look to drive growth and transformation. The salary is up to 60,000 per annum. Benefits and Package for a Contact Centre Manager - Service and Arrears Salary: Up to 60,000 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Generous Holiday Allowance Health care Plan Free Parking Company Pension Yearly pay rises offered Key Responsibilities of a Contact Centre Manager - Service and Arrears Lead, coach, and develop Team Leaders and Advisors across service and arrears functions Drive engagement, retention, and continuous development Ensure excellent customer experience across all contact channels (phone, email, chat) Handle escalations and complex customer issues Oversee arrears strategies to maximise collections while treating customers fairly ensuring we are compliant with regulations and policies Manage daily contact centre operations to meet SLAs and service levels Provide regular reporting to senior leadership Collaborate with internal teams (Risk, Compliance, Product, IT) Key Skills and Experience of a Contact Centre Manager - Service and Arrears Essential Proven experience managing a contact centre or operations team Passion for Contact Centre People Management Experience in customer experience and continuous improvement Strong background in customer service and arrears/collections Leadership experience with the ability to motivate and develop teams Strong analytical and problem-solving skills Knowledge of regulatory frameworks and compliance requirements Excellent communication and stakeholder management skills Desirable Experience in financial services Familiarity with dialler systems, CRM platforms, and workforce management tools If you are interested in this position and have the relevant experience as a Contact Centre Manager - Service and Arrears, please apply now! Red Recruitment (Agency)