Red Recruitment

Sales Advisor Red Recruitment are recruiting a Sales Advisor to join a growing team on behalf of a specialist insurance business. The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business. This is a fantastic opportunity for a passionate and ambitious individual with a background in Life or Health Insurance to support customers with complex financial services products Applications without experience in selling or upselling Life or Health Insurance products will not be considered. The role will involve building rapport with clients and providing a consultative service to ensure each person receives the right product. The company offers training, development, and qualifications to support you with this role. Benefits, Culture, and Salary for an a Sales Advisor: Salary: Up to 30,000 Per Annum Hours: Shift Pattern - 8.30 - 16.30 M- F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00) Contract Type: Permanent Location: Bristol - Aztec West 24 Days of Annual Leave 1 Wellbeing Day Private Medical Insurance Death in Service Income Protection Enhanced Parental Leave EV Scheme Employee Assistance Programme Perkbox Key Responsibilities of an Sales Advisor: Consult with potential clients to understand their financial situation, family structure, and long-term goals. This includes analysing any existing insurance policies and suggesting any additions or changes. Focus on writing high-quality business that aligns with client needs, directly contributing to a strong client retention rate and fostering long-term relationships that result in referrals. Maintain a deep and current knowledge of our full range of life insurance products and be able to explain policy features and benefits in a clear, understandable way. Adhere strictly to all company policies and industry regulations. Complete and maintain accurate client documentation and records. Maintain the highest level of professionalism and ethical conduct in all interactions, both with clients and colleagues, representing the company with integrity. Continuously participate in training and professional development opportunities to enhance product knowledge and sales skills. Key Skills and Experience of an Sales Advisor: You must have experience with selling or upselling Life or Health Insurance products - applications without this experience will not be considered Excellent communicator, both written and spoken as well as active listening skills to ensure you can build rapport with our clients Excellent attention to detail and a desire to learn the products to better inform customers Ability to work calmly under pressure with a commitment to acting in our clients best interests Excellent time management, interpersonal skills and a positive and professional attitude Experience in an outbound Sales role If you have the relevant skills and are interested in this position as a Sales Advisor, please apply now! Red Recruitment (Agency)

Customer Service Advisor - Part Time Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry. You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines. This is a part time role with flexible shift patterns allowed but you will need to be full time for the first 2 weeks due to training. Benefits and Package for a Customer Service Advisor: Salary : £25,389 (Pro Rata of this amount) Hours: Mon - Sun - Shifts Between 7am - 11pm (Flexible Hours) Location: Derby Generous Holiday Allowance Opportunities to grow your career Potential to go remote after 3 months Key Responsibilities of a Customer Service Advisor: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Providing information in line with FCA regulations Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office Previous experience in delivering exceptional customer service Previous experience in a financially regulated environment desirable If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Advisor Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry. You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines. Benefits and Package for a Customer Service Advisor: Salary : £25,389 Hours: Mon-Sun Shifts Between 7am - 11pm (37.5 Hours Per Week) Location: Derby Generous Holiday Allowance Opportunities to grow your career Potential to go remote after 3 months Key Responsibilities of a Customer Service Advisor: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Providing information in line with FCA regulations Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office Previous experience in delivering exceptional customer service Previous experience in a financially regulated environment desirable If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Are you an experienced claims handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Senior Claims Handler in Bristol City Centre. You may be required to travel to the London office at times. Benefits and Package for a Senior Claims Handler: Salary: Competitive Hours: 35 hours per week 9.30am - 5.30pm Contract type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Senior Claims Handler: Managing a variety of claims, from the initial contact to the final decision Overseeing compliance with claims policies, procedures and systems Helping more junior staff with complex or high-value claims Contributing to the development of processes and leading the implementation of improvements Investigating evidence, making decisions and providing information to customers and other stakeholders Key Skills and Experience of a Senior Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors in Leeds city centre to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers. In this role, you will provide telephone support to enforcement agents attending customers properties in relation to outstanding utility debt. You will complete structured fact-finding checks, review account information and ensure the correct legal, regulatory and operational procedures have been followed before any action is taken. You will help ensure every case is handled fairly, accurately and with appropriate consideration for the customer s individual circumstances. Benefits and Package for a Customer Service Advisor: Salary: £26,227.50 per annum Hours: Full-time, Monday to Friday, working hours between 8am and 6pm Contract Type: Permanent Location: Leeds city centre Free parking Health and wellbeing programme Monthly bonus scheme Internal recognition schemes with financial awards 33 days annual leave, including bank holidays and your birthday Social events, including Summer and Christmas parties Full support and training provided Career progression opportunities Key Responsibilities of a Customer Service Advisor: Provide telephone and operational support to enforcement agents attending customers properties Complete a structured fact-finding process with agents during live property visits Review customer accounts, outstanding debt information and previous actions taken Check that the relevant legal, regulatory and company procedures have been followed correctly Confirm that all required notices, documentation and warrant-related checks have been completed Identify factors that could affect how a case should proceed, including vulnerability, affordability concerns or a change of occupier Provide guidance to field agents on the appropriate next steps in line with company procedures Stop or escalate cases where information is incomplete, procedures have not been followed or additional support is required Monitor live cases and provide operational support to help visits progress safely and appropriately Escalate complex, sensitive or high-risk cases to specialist teams when required Key Skills and Experience of a Customer Service Advisor: Previous experience in customer service, contact centre, operations support, collections or a regulated environment Experience supporting vulnerable customers or handling sensitive situations would be advantageous Strong questioning and fact-finding skills, with the confidence to obtain accurate information Excellent verbal communication skills and the ability to provide clear guidance over the telephone Strong attention to detail and the ability to follow structured procedures accurately Good judgement, with the confidence to challenge, stop or escalate a case when necessary Strong problem-solving and decision-making abilities Experience within utilities, debt recovery, revenue protection, financial services or another regulated sector would be beneficial If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Advisor Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in TQ10 9GQ as a Customer Service Advisor . You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts. Due to the location of this role, you must be able to reliably commute to TQ10 9GQ This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Service Advisor: Salary: 12.87 Per Hour Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota) Contract: Temporary with potential to become permanent Location: TQ10 9GQ Start Date: ASAP Competitive holiday allowance Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Service Advisor: Act as the first point of contact for customer enquiries via telephone and email Process orders, enquiries and customer requests accurately and efficiently Take inbound calls in a friendly, professional and informative manner Make outbound calls to businesses and consumers when required Assist customers with product information, order queries and returns processes Escalate complex issues to the senior customer service team when appropriate Accurately update customer records and maintain the company database Complete a range of administrative tasks to support the customer service function Manage customer accounts from quotation through to payment follow-up Deliver excellent customer service while supporting a variety of client accounts Key Skills and Experience of Customer Service Advisor: Excellent written and verbal communication skills Strong customer service skills with a friendly and professional approach Ability to remain calm and organised under pressure Confident using Microsoft Office and other computer systems Excellent attention to detail and accuracy Able to prioritise and manage a varied workload A quality and service-focused attitude Previous customer service or contact centre experience is desirable If you have the relevant skills and experience and are interested in the position as a Customer Service Advisor , please apply now! Red Recruitment (Business)

Conveyancing Legal Executive Red Recruitment is looking for an experienced Conveyancing Legal Executive to join our client, a respected law firm with a repuatation for delivering outstanding client service. Benefits & Package for a Conveyancing Legal Executive Salary : Up to 60,000 Depending on Experience Hours: Monday - Friday, Office Hours Contract Type: Permanent Location: Bournemouth Excellent opportunities for career progression Generous Holiday Allowance Company Pension Key Responsibilities of a Conveyancing Legal Executive You will manage your own varied caseload of residential property matters from instruction through to completion, including: Freehold and leasehold sales and purchases Re-mortgages Transfers of equity New build transactions Shared ownership matters General residential property advice You will work closely with clients, estate agents, mortgage lenders and colleagues to ensure transactions progress efficiently while maintaining the highest standards of client care. Key Skills & Experience of a Conveyancing Legal Executive Be a qualified Solicitor or Legal Executive (or possess equivalent experience). Have experience managing a residential conveyancing caseload with minimal supervision. Demonstrate excellent client care and communication skills. Be well organised with strong attention to detail. Be a proactive team player with a positive and professional approach. If you are interested in this position as a Legal Executive and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Business Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Business Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Business Compliance Consultant: Carry out file reviews and maintain a log of checks undertaken: Check all documentation for completeness and consistency Review and assess Adviser recommendations to clients for suitability and for compliance with internal procedures and wider legislation, in respect of the firm's discretionary managed service, ISAs, Pension, annuity broking, pension transfers/switches & drawdown. Communicate any findings with both the Adviser and appropriate senior management Effectively assess and oversee the resolution of remedial action to ensure satisfactory completion Assist with the delivery of the Compliance Monitoring Plan (CMP) Complaints handling and reporting Review and sign off literature and educational presentations against internal requirements, relevant legislation and rules including HMRC & the FCA Financial Promotion rules Undertake, monitor and record anti-money laundering checks Carry out peer checks Keep up to date with relevant UK Legislation that impacts the business Prepare MI and KPI data Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles Assist with other operational duties as necessary Key Skills and Experience of a Business Compliance Consultant: Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and maintain confidentiality Strong organisational and problem-solving skills Investment & pensions experience within the financial services industry Good awareness of the UK regulatory environment, specifically the FCA Handbook Proficient in the use of MS Office and the ability to adapt to and engage with multiple technology systems Thorough approach to work, with good attention to detail A flexible and proactive approach with the ability to work under the pressure of deadlines Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally Proactive team player If you are interested in this position as a Business Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)

Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Compliance Consultant: Complete scheduled monitoring reviews in a timely manner. Identify and investigate issues and/or trends which may adversely affect the businesses' ability to comply with applicable legislation and/or regulations. Produce compliance monitoring review reports for Senior Management. Follow-up activities to ensure effective remediation of issues identified from the monitoring reviews and take responsibility for the delivery of agreed corrective actions and resolution of issues where appropriate. Maintain a close working relationship with other departments, particularly the Advised Sales Force, Guidance team, Legal, Investment Operations, Pensions Administration, Operations Control and HR teams. Manage the internal Complaints and Breaches mailbox ensuring all notifications are logged accordingly and escalated and dealt with in a timely manner. Log and track all firm breaches, ensuring that each breach is documented accurately, escalated, and investigated in line with company procedures. Perform thorough investigations into breaches, identifying the causes and potential impact on the business. Work closely with relevant teams to implement corrective actions and prevent similar breaches from occurring in the future. Ensure appropriate compensation is calculated and applied where the issue has caused a monetary loss to an individual Assist the Compliance Manager in creating a supportive culture based on continuous improvement & implementing Compliance throughout the business. Ensure all regulatory requirements are adhered to in the course of carrying out daily activities. Investigate and finalise complaints appropriately and in accordance with FCA DISP regulations. Conduct effective root cause analysis and identify root cause corrective action Identify trends, look at root cause of issues and ensure recommendations in place to improve business processes. Make recommendations to improve processes to the business and ensure implementation. Co-ordinate FCA Reporting, including: liaising with the business to provide information on what is required for FCA reporting and timely reminders to ensure all filing is completed within regulator timeframes. Collate all relevant compliance regulatory information and upload to My FCA in preparation for the Compliance Manager's assessment. Maintain the internal Certificated Function register accurately to ensure governance, oversight, and MI reporting. Ensure all certificated regime employees have a valid Statement of Professional Standing (SPS). Produce regulated references as required. Produce MI for the monthly compliance board report. Keep up to date on changing industry legislation that impacts the business. Complete Ad-hoc project work as required to meet business needs. Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles. Key Skills and Experience of a Compliance Consultant: Experience in the Financial Service industry ideally with a pension and/or investment focus Ability to understand and navigate the FCA handbook Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and confidential Proficient in the use of MS Office and Intelligent Office Able to work to deadlines with proven time management skills Strong organisational and problem-solving skills, and ability to adopt a logical approach Thorough approach to work, with excellent attention to detail Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally If you are interested in this position as a Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)

Protection Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous protection and telesales experience to join our client. This is a fully remote position. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Protection Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Fully remote Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Protection Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Protection Sales Agent: You must have protection sales experience (minimum 1 year) You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous telesales experience to join our client in Cardiff. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cardiff Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Agent: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

Customer Service Representative - Part Time 6 Month FTC Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. This is a Fixed Term Contract Role You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: Salary : £14,014.67 Hours: Mon-Fri 10.30pm - 2.30pm Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash plan Key Responsibilities of a Customer Service Representative: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office 2010, Outlook, and FCA/PRA frameworks Previous experience in delivering exceptional customer service If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Advisor Team Leader Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking. We're looking for an experienced, people first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands on, fast paced and central to our operation. You'll be the direct line of support, coaching and leadership for our advisors. Benefits and Package for a Customer Service Advisor Team Leader: Salary: 32,000 Per Annum Hours: Monday - Friday, hours between 8am - 5.30pm Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday Contract Type: Permanent Location: St. Ives Free onsite parking Key Responsibilities of a Customer Service Advisor Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Advisor Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now! Red Recruitment (Business)

Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader. You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function. This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results. Benefits and Package for Telesales Team Leader: Salary : 31,746 - 34,254 DOE Hours : 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract : Permanent Location : Boldon Competitive holiday allowance Opportunity to progress personally and professionally Supportive and collaborative team environment Key Responsibilities of Telesales Team Leader: Lead and supervise a small telesales team, ensuring targets and objectives are consistently met Support the team in booking high-quality appointments from inbound and outbound enquiries Coach and develop team members through regular training and one-to-one sessions Monitor individual and team performance, providing feedback and implementing improvements Oversee day-to-day telesales operations, ensuring efficient processes and workflows Act as the escalation point for team queries and support with complex enquiries Motivate the team by fostering a positive, target-driven environment and introducing incentives Ensure accurate data capture and effective use of CRM systems Liaise with internal stakeholders to support business objectives and optimise performance Assist with recruitment, onboarding and training of new team members Manage attendance, performance tracking and reporting in line with company procedures Key Skills and Experience of Telesales Team Leader: Proven experience in a telesales or sales leadership role Strong ability to motivate, coach and develop a team Excellent communication skills, both verbal and written Ability to manage multiple priorities and meet deadlines Strong analytical skills with the ability to interpret performance data Confident using CRM systems and Microsoft Office tools Ability to build strong working relationships across teams Results-driven with a proactive and positive approach Experience within a sales or contact centre environment is highly desirable If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now! Red Recruitment (Agency)

Red is proud to partner a business who specialise in small business support services, they have been established for 7+ years and have over 7000 customers. They are now looking to recruit an Administrator to join their friendly team, if you are organised, motivated and enthusiastic then this could be the role for you! Benefits of a Administrator: Salary: 26,293 per annum Hours: Monday - Friday, 9am - 5pm Location: Henleaze, Bristol Contract Type: Permanent Free on site parking Responsibilities of a Administrator: Managing a large volume of post of behalf of clients Scanning, emailing and uploading post to agreed timescales Monitoring emails and responding to enquiries Liaising with customers Coordinating with partners and couriers Key skills of a Administrator: Excellent attention to detail Strong organisational skills Accurate and timely dare entry skills If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Accounts Administrator Red is excited to be recruiting for an Accounts Administrator to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, on a fixed term contract basis with a salary of 37,500. Benefits and Package for an Accounts Administrator: Salary: Up to 35,000 per annum Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre 23 days holiday + bank holidays Key Responsibilities of an Accounts Administrator: Daily posting of cash receipts, payments and journals Daily maintenance and balancing of the cashbook, reconciling payments with unpaid invoice records, and daily banking into the Office and Client accounts. To ensure that insurer accounts are reconciled monthly and paid strictly within the terms of credit which apply, and query any ledger anomalies immediately To promptly deal with all queries from insurers and colleagues Ensure all month-end routines are strictly adhered to Assist with general accounts department administration as directed by your manager Assist with monthly client money calculations Assist with Group Payroll processes as required Ensure all instructions are processed, recorded and confirmed in a timely and efficient manner Key Skill and Experience of an Accounts Administrator: Essential : You must be comfortbale completing these activities Reconciliation of insurer accounts monthly, ensuring settlement of agreed items, as per Terms of Business Weekly reconciliation of all bank accounts Maintenance of the company's purchase ledger, ensuring settlement of agreed items, as per Terms of Business And have the below skills: Effective communication verbally and in writing Teamwork Prioritising and organising own workload Working under pressure and to deadlines when required Working supportively and collaboratively when appropriate Microsoft Excel skills at a basic level of competence Desirable: Holding or working towards AAT Level 4 If you are interested in this position as an Accounts Administrator, please apply now! Red Recruitment (Agency)

Team Manager Are you a people-first leader with a passion for delivering exceptional service while driving strong operational and commercial outcomes? Red Recruitment are recruiting a motivated Customer Contact Centre Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Team Manager: Salary : Up to £32,000 Hours : 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract : Permanent Location : Norwich - Hybrid (minimum 3 days per week in office) Training : Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Team Manager: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Team Manager: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Account Manager Are you looking for a role with a leading technology company in the UK? Do you have experience as an account manager? Red Recruitment is recruiting an Account Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will combine professional expertise with a customer-focused approach, delivering solutions that drive client success and organisational growth. The salary for this position is £30,000 per anum. Benefits & Package for an Account Manager: Salary: £30,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester (Hybrid - 3 Days in office Per Week) 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Account Manager: Manage and grow a portfolio of mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential Develop and execute strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts and pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning Key Skills and Experiences of an Account Manager: Proven track record of managing mid-market accounts and achieving revenue targets Strong proficiency with CRM software and Microsoft Office applications Excellent negotiation and consultative selling skills Demonstrated ability to build and maintain long-term client relationships Strong communication and presentation skills, with the ability to influence stakeholders at all levels Ability to manage multiple accounts simultaneously while maintaining attention to detail Self-motivated with a results-oriented mindset and strong work ethic If you have the required skills and experience as an Account Manager and are interested in this role, please apply now. Red Recruitment (Agency).

Telesales Executive Red Recruitment is recruiting driven and resilient Telesales Executives to join our clients sales team in Boldon If you enjoy working towards targets, thrive in a high-volume environment, and have a confident phone manner, this is a great opportunity to develop your sales career. This is a permanent role with a salary of up to £30,096 with commission opportunities. Benefits and Package for Telesales Executive : Salary : Up to £30,096 per Annum with Commission Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Permanent Location: Boldon, Sunderland Start Date: ASAP Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Key Responsibilities of Telesales Executive: Generate qualified appointments for the New Business team Identify and engage decision-makers within target organisations Qualify prospects and update CRM systems with accurate information Follow up on marketing campaigns and inbound leads Source and pre-qualify new leads when required Maintain a high-quality, up-to-date customer database Schedule meetings effectively, considering team availability and location Represent the business professionally in all interactions Complete daily, weekly, and monthly reporting Share market and competitor insights with the wider team Key Skills and Experience of Telesales Executive: Previous experience in telesales, lead generation, or a sales environment Confident communicator with strong listening and questioning skills Target-driven with a positive, resilient attitude Able to manage time effectively and work independently Strong organisational skills and attention to detail Comfortable working in a high-volume, results-focused environment Good working knowledge of CRM systems and Microsoft Office Good standard of English and numeracy GCSEs (or equivalent) preferred Previous experience in postal, package, or direct marketing services is an advantage but not essential. If you have the relevant skills and experience and are interested in the position as a Telesales Executive please apply now! Red Recruitment (Business)

Contact Centre Manager - Service and Arrears Red Recruitment is looking to recruit a Contact Centre Manager - Service and Arrears for our client. You will play a pivotal role within their Contact Centre. Leading a team of 40 customer and arrears advisors, managing the full customer journey from onboarding all the way through to litigation. You will report directly into the C-Suite team with the chance to join a successful business where you will look to drive growth and transformation. The salary is up to 60,000 per annum. Benefits and Package for a Contact Centre Manager - Service and Arrears Salary: Up to 60,000 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Generous Holiday Allowance Health care Plan Free Parking Company Pension Yearly pay rises offered Key Responsibilities of a Contact Centre Manager - Service and Arrears Lead, coach, and develop Team Leaders and Advisors across service and arrears functions Drive engagement, retention, and continuous development Ensure excellent customer experience across all contact channels (phone, email, chat) Handle escalations and complex customer issues Oversee arrears strategies to maximise collections while treating customers fairly ensuring we are compliant with regulations and policies Manage daily contact centre operations to meet SLAs and service levels Provide regular reporting to senior leadership Collaborate with internal teams (Risk, Compliance, Product, IT) Key Skills and Experience of a Contact Centre Manager - Service and Arrears Essential Proven experience managing a contact centre or operations team Passion for Contact Centre People Management Experience in customer experience and continuous improvement Strong background in customer service and arrears/collections Leadership experience with the ability to motivate and develop teams Strong analytical and problem-solving skills Knowledge of regulatory frameworks and compliance requirements Excellent communication and stakeholder management skills Desirable Experience in financial services Familiarity with dialler systems, CRM platforms, and workforce management tools If you are interested in this position and have the relevant experience as a Contact Centre Manager - Service and Arrears, please apply now! Red Recruitment (Agency)