Customer Service Advisor

Customer Service Advisor
Location: Cambuslang - G72 7EL
Salary: 27,000 - 28,000 per annum
Job Type: Full-time Temp to Permanent

Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang.

This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you.

What you'll be doing

• Acting as the first point of contact for customer enquiries via phone, email and online channels.
• Providing accurate information and resolving customer queries efficiently.
• Building strong relationships with customers and ensuring an exceptional customer experience.
• Maintaining accurate customer records and updating internal systems.
• Escalating complex issues when required and seeing them through to resolution.
• Supporting customer onboarding and account management activities.
• Working closely with colleagues across the business to deliver the best possible service.
• Identifying ways to improve processes and enhance the customer journey.

What we're looking for

• Previous experience in a customer service, contact centre or customer advisor role.
• Excellent communication and relationship-building skills.
• A calm, professional approach with strong problem-solving abilities.
• The ability to prioritise workloads in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office and CRM/customer management systems.
• A positive attitude and a genuine passion for helping customers.

What's in it for you?

• Salary of 27,000 - 28,000 per annum
• Temp-to-permanent opportunity with long-term career prospects.
• Full training and ongoing development.
• Generous holiday allowance.
• Friendly, supportive team environment.
• The opportunity to develop your career within a well-established organisation.

If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!