Customer Support Representative

Job Title: Customer Support Specialist

Salary: £28,000

Location: Denton

Type: Full-time, Permanent, Office-Based

Hours: Mon-Fri, 08:30 - 17:00

About the Company

This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career.

The Role

As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You'll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively.

Key Responsibilities

Process customer orders accurately and efficiently

Handle incoming and outgoing calls to support customer needs

Manage backorders and delays, keeping customers informed

Respond to queries via the CRM system and maintain accurate case updates

Assist the wider team with complex investigations and escalations

Handle customer complaints and aftersales issues promptly

Process payments and replacement orders where required

Liaise with internal teams to resolve service issues

Make cost-effective decisions for customer resolutions under guidance

Support upselling and quote follow-ups

Inspect returned goods for credit when necessary

Work towards achieving KPIs and departmental objectives

What We're Looking For

Passion for delivering excellent customer service

Strong problem-solving skills and ability to resolve conflicts

Excellent communication skills, both verbal and written

Ability to multitask and prioritise in a busy environment

Proficiency in Microsoft Office (Excel and Word)

A proactive attitude and willingness to learn

Previous experience in a similar customer-facing role

Experience in customer service or administration

GCSE level education or above

Strong organisational and time management skills

Benefits

Competitive salary and performance incentives

24 days holiday plus bank holidays and Christmas closedown

Opportunities for professional growth and development

Supportive and collaborative team environment

Modern, spacious workplace with wellness initiatives

Staff discounts, saving schemes, and engaging social events