Communications & Content Lead

Content & Communications Lead

Location: 3 days office, 2 from home, hybrid working available across Ascot, Farringdon and CO6 (Essex), with flexibility to be based from one location or a combination of all three.

Salary: £45,000 plus benefits

We are seeking a proactive and creative Content & Communications Lead to shape and deliver our external communications strategy.

Following a major rebrand, the business is entering an exciting new chapter, focused on building awareness, visibility and authority within its sector. This role will play a key part in telling that story, creating insight led content, securing meaningful media coverage, growing social presence and identifying opportunities to become a recognised voice within the industry.

Working closely with senior leaders, you'll help shape a customer first communications approach while supporting the development of the wider marketing function.

• Write high quality, purpose driven content for a range of audiences, from technical trade readers to facilities managers, procurement teams and business leaders.

• Create and manage a consistent stream of engaging content including case studies, press releases, blogs, website content, social media posts, speaker briefs and email communications.

• Interview internal experts, operational teams and customers to uncover compelling stories that showcase the challenges solved and the people behind the service.

• Lead thought leadership initiatives, producing insight led articles, commentary and opinion pieces that position the business as a trusted authority within its sector.

• Create and maintain press release templates for a range of incident and crisis scenarios to support rapid response communications.

• Extend content across multiple channels including LinkedIn, company websites and other digital platforms to strengthen brand awareness, engagement and authority.

• Build and maintain strong relationships with trade journalists, industry publications and relevant media outlets to secure high quality coverage.

• Manage the creation, approval and distribution of press releases, media statements and external communications.

• Work with senior leaders to develop spokesperson profiles and secure speaking opportunities, panel participation and thought leadership placements.

• Support crisis communications activity, ensuring timely, accurate and reassuring messaging during incidents that could impact customers, stakeholders or reputation.

• Own and grow the company's LinkedIn presence, developing engaging content that combines customer stories, industry insight and company updates to strengthen brand awareness and credibility.

• Plan and schedule regular, engaging content, balancing reactive updates with longer term strategic storytelling.

• Ensure a consistent tone of voice, insight and brand personality across all digital platforms.

• Identify and recommend relevant trade shows, conferences and speaking opportunities.

• Coordinate attendance at industry events, from securing speaker slots for the leadership team to managing event logistics and supporting materials.

• Build relationships with event organisers, industry bodies and sector networks to enhance brand visibility.

• Support wider marketing campaigns through content creation and tactical communications activity.

• Work closely with commercial teams to align messaging with customer needs, market trends and business priorities.

• Take a customer first approach to all communications, ensuring messaging reflects customer priorities, industry challenges and practical solution led thinking.

• Provide guidance and support to marketing team members on content creation, social media activity and communications initiatives.

• Contribute to internal communications activity, helping ensure consistent messaging across the business.

• Support the future management of external PR and communications agencies as the function develops.

• Proven experience in a communications, content, PR or external affairs role, either in house or agency side.

• Exceptional storytelling and copywriting skills, with the ability to simplify complex or technical subjects for a variety of audiences.

• Previous experience creating press releases, case studies, digital content and managing social media platforms.

• Strong organisational skills, capable of balancing proactive content planning with fast turnaround communications requirements.

• Experience working within B2B sectors such as utilities, infrastructure, professional services or similar environments.

• Comfortable engaging with leadership teams, operational colleagues and customers to uncover and develop compelling stories.

• A proactive, self motivated individual who can work independently whilst collaborating effectively across the wider business.

• Play a lead role in shaping the public voice of a growing market leading business.

• Opportunity to build and shape the communications function during a significant period of growth and brand development.

• Join a positive, collaborative culture that values proactivity, ownership and creativity.

• Enjoy hybrid working with flexibility across multiple office locations.

• Work closely with leadership and frontline teams in a business that is proud of its people and impact.

• Drive real visibility for a brand that supports customers in critical and business essential situations.