Claims Manager

• Join a leading specialist commercial insurance business
• Hybrid working (2-3 days in Birmingham office with regional travel)
• Salary £50,000 plus strong benefits package
• 25 days holiday rising to 27 days, plus option to buy more
• Private medical cover (single)
• Life assurance and income protection
• Pension scheme and flexible lifestyle benefits
• Opportunity to lead, develop and influence a growing claims function
• Exposure to senior stakeholders and cross-functional teams

• Minimum 3+ years' experience in a claims management or team leader role within commercial insurance
• Strong background in insurance broking and commercial claims handling
• Experience leading, coaching and developing teams
• Strong understanding of insurance principles and regulatory/legal frameworks
• Confident managing performance, MI reporting and operational workflows
• Excellent communication and stakeholder management skills
• Competent in Microsoft Office (Excel, Word, PowerPoint)

• Cert CII qualification (or working towards)
• Experience working across multiple office locations or regional teams
• Exposure to complaints handling and regulatory escalation processes
• Experience using performance dashboards and MI tools

• Leading, coaching and mentoring a commercial claims team
• Running regular 1-2-1s, performance reviews and development plans
• Driving a culture of accountability, high performance and continuous improvement
• Supporting recruitment, onboarding and performance management activity

• Overseeing day-to-day claims operations and workflow management
• Supporting resolution of complex claims and escalations
• Managing complaints in line with regulatory requirements
• Working closely with Compliance, HR, L&D and Broking teams

• Producing and reviewing claims MI and performance reports
• Identifying trends, bottlenecks and improvement opportunities
• Using data and dashboards to improve efficiency and service delivery
• Supporting audits and ensuring ongoing regulatory compliance

• Building strong internal and external relationships
• Working closely with client servicing teams to improve client outcomes
• Acting as an escalation point for complex issues
• Ensuring consistently high levels of client service across the team

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.