HR Operations Manager

Your new roleAs the senior People Operations Manager, you will lead the day-to-day operations of the PSS operation, ensuring efficient, accurate and compliant HR service delivery. You'll oversee core processes including onboarding, offboarding, employee data management and benefits administration, while driving workflow management, performance and continuous improvement. You'll coach and develop a team of advisors, build clear career pathways into specialist HR roles, and support wider People projects. You'll also play a key role in governance, data accuracy, GDPR compliance and business continuity planning, working closely with senior stakeholders to ensure the People Hub meets evolving business needs.

What you'll need to succeed

• Strong experience managing HR operations or Shared Service/Operations/Change environments
• Proven ability to lead, coach and develop HR teams
• Excellent organisational skills with the ability to manage workflows, SLAs and peak workloads
• Confidence resolving escalations and driving process improvements
• Solid understanding of employment law, GDPR and HR governance
• Ability to build strong relationships with stakeholders across HR, Payroll, ER and the wider business
• A continuous improvement mindset, with an interest in HR technology and automation

What you'll get in returnYou'll play a key role in shaping a modern, efficient People Hub and have the opportunity to influence process design, service delivery and team development. You'll gain exposure across the full People function, with clear opportunities to grow your leadership capability and contribute to wider People transformation initiatives.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact your Hays consultant to discuss the opportunity in more detail. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk