Job Description
Housing Operations Manager (12 Month FTC)
Location: North London
Salary: 50,000 per annum
Contract Type: Fixed Term Contract (12 Months)
Working Pattern: Full Time (37.5 hours each week, Monday to Friday)
Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment.
Role Overview:
In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation.
Key Responsibilities:
- Deliver a comprehensive, customer-focused housing management service.
- Lead projects that amplify tenant involvement, ensuring their voices shape service improvements.
- Continuously identify opportunities to enhance housing management services.
- Track and achieve KPIs, striving for median/upper quartile performance.
- Manage budgets effectively and demonstrate value for money.
- Collaborate across teams to provide exemplary customer-focused services.
- Champion digital transformation initiatives to enhance efficiency and resident experience.
To thrive in this role, you will need:
- Significant experience in a similar housing management position.
- A solid understanding of social housing regulation and housing law.
- Strong leadership skills, capable of motivating teams and driving performance.
- A commitment to tenant involvement and enhancing customer experiences.
- Excellent analytical skills and a knack for data-driven decision-making.
- Proficiency in housing management systems and IT tools.
What our client offers:
- Generous Leave: 25 days holiday plus bank holidays (pro rata).
- Health Benefits: Access to a healthcare cashback scheme.
- Employee Support: Assistance programs including free counselling and legal advice.
- Work-Life Balance: Flexibility with hours and working days after probation.
- Pension Scheme: A generous pension plan to secure your future.
Why join?
At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally.
Ready to Make a Difference?
If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you!
