Job Description
A commercially minded Operations Manager who will play a pivotal role in leading site performance, developing teams, and delivering outstanding service to customers.
Client Details
Our client is a well-established and growing operational business with a strong focus on service excellence, continuous improvement, and customer delivery. Operating in a fast-paced environment, the organisation places equal importance on operational efficiency and commercial performance, ensuring high-quality outcomes for its customers while driving sustainable growth.
They are now seeking a commercially minded Operations Manager for their Wakefield based site to play a pivotal role in leading site performance, developing teams, and delivering outstanding service to customers.
Description
As Operations Manager, you will take full ownership of operational performance across a busy production and service environment, balancing commercial objectives with operational delivery.
You will lead and develop a high-performing team, ensuring the business consistently meets customer expectations on quality, cost, and delivery while driving continuous improvement initiatives.
Key responsibilities include:
- Leading, managing and developing operational teams to deliver high performance and a strong "one team" culture
- Driving operational excellence by improving processes, efficiency, and overall site effectiveness
- Taking a customer-facing approach to ensure service levels, delivery timelines, and quality standards are consistently achieved
- Managing budgets, forecasting volumes, and ensuring cost control across operations
- Partnering with cross-functional teams including engineering, logistics, and service functions to resolve issues and enhance performance
- Leading continuous improvement initiatives and embedding a culture of efficiency and accountability
- Supporting strategic planning and contributing to long-term operational and commercial decision-making
- Ensuring compliance with Health & Safety and regulatory requirements at all times
This is a highly visible, hands-on leadership role requiring a balance of strategic thinking and day-to-day operational management.
Profile
The ideal candidate will be a commercially aware operations leader with proven experience in managing teams within a production, service, or supply chain environment.
You will bring:
- Strong leadership experience, with the ability to motivate, develop, and engage teams
- A commercial mindset with experience managing budgets, forecasting, and driving cost efficiencies
- A customer-focused approach, ensuring service excellence and strong client relationships
- Operational expertise within production, supply chain, or service environments
- Strong analytical and problem-solving capabilities, with a continuous improvement mindset
- Experience of ERP systems and data-driven decision making
- The ability to balance strategic thinking with hands-on operational delivery
- A driven, ambitious and career-minded approach, with a desire to progress and take on increasing responsibility
Exposure to lean methodologies or continuous improvement frameworks would be advantageous.
Job Offer
- Salary 50,000- 60,000
- 15% performance related bonus
- Opportunity to lead and shape a high-performing team
- A dynamic and fast-paced environment with strong career development potential
- The chance to make a tangible impact on customer experience and business success
