Customer Service Specialist

Customer Service Specialist (Account Ops)

• Location: Cambridge
• Job Type: Full-time, Permanent
• Salary: 28,000pa

Reed Cambridge are delighted to be working with a long established Cambridgeshire company who are seeking a positive, enthusiastic Customer Service Specialist to enhance their team. This role is ideal for someone eager to advance their career in a dynamic environment, utilising strong communication skills to effectively manage internal and external customer interactions.

Day-to-day of the role:

• Build and maintain relationships with existing customers through teams and email, understanding their business needs.
• Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.
• Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.
• Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.
• Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).
• Review and update customer order books, process changes and communicate these internally and externally.
• Resolve daily queries related to the successful delivery of goods.
• Assist with sales forecasts, job costings, stock takes and audits.
• Participate in production meetings and suggest solutions to client requests and needs.

Required Skills & Qualifications:

• Highly organised with excellent attention to detail.
• Proven experience in customer support or sales.
• Self-motivated and proactive with strong problem-solving skills.
• High proficiency in Microsoft Excel.
• Ability to work independently or as part of a team in a fast-paced environment.
• Understanding of technical drawings (desirable).
• Experience in a manufacturing environment (desirable).
• Familiarity with SAP (desirable).

Benefits:

• 25 days annual leave plus bank holidays, increasing with long service.
• Early finish at 12:30 pm every Friday.
• Private Healthcare & Dental.
• Income Protection.
• 4X Annual Life Assurance.
• Access to a Discount Platform.
• Enhanced Family Leave.
• Company events.
• Employee Assistance Programme.
• Profit Share Bonus.
• Annual Merit Salary Scheme.

If you want to join a team that values integrity, respect and a relentless drive to succeed please submit your CV detailing your relevant experience and why you are interested in this role.