Job Description
Credit Control Manager
Position: Credit Control ManagerLocation: ElyEmployment Type: Full-time, Permanent
Salary: £43,000-£50,000
About the Employer
Our client is a well-established UK organisation providing high-quality business support services across multiple sectors. They pride themselves on exceptional customer care, operational excellence, and delivering reliable, tailored solutions to their clients. With a strong focus on innovation and service quality, they are committed to fostering a collaborative, supportive working culture where people can thrive.
Role Overview
As Credit Control Manager, you will take ownership of the company's cash inflow cycle-ensuring accurate billing, timely payment collection, effective management of overdue accounts, and minimising bad debt exposure. You will lead a small team, oversee credit risk assessments, and drive improvements in processes, reporting, and debt recovery.
Key Responsibilities
Cash Collection
- Maintain debtor days below target through proactive credit control.
- Chase outstanding accounts and place customers on stop when appropriate.
- Resolve customer queries promptly to support customer satisfaction.
- Review credit-stopped orders and make informed release decisions.
- Provide accurate cash forecasting to support financial planning.
- Strengthen customer relationships through regular contact.
- Identify opportunities to streamline and enhance collection processes.
Bad Debt Management
- Monitor customer credit risk and identify changes in payment behaviour.
- Work closely with Sales to ensure a balanced customer portfolio.
- Conduct monthly aged debt reviews and assess provisions.
- Prepare cases for legal recovery when needed and liaise with solicitors/courts.
Reporting
- Produce accurate monthly sales ledger reports for senior leadership.
- Prepare detailed credit control reporting for board packs.
Management Responsibilities
- Lead by example and foster a professional, motivated team culture.
- Delegate tasks effectively based on skills and workload.
- Coach, mentor, and support team development.
- Set expectations, review performance, and drive continuous improvement.
- Communicate clearly with internal stakeholders across departments.
- Manage team conflicts with professionalism, involving HR where appropriate.
- Ensure smooth adoption of organisational changes.
- Maintain adequate cover for absences.
- Promote health & safety, diversity, and inclusion.
- Uphold company policies and procedures.
Key Performance Indicators
- Aged debt reduction
- Direct debit penetration
- Timely and accurate reporting of collection activity and outcomes
Person Requirements
Essential
- Professionally qualified or qualified by experience
- Prior managerial experience
- Strong communication and diplomacy skills
- Solid organisational and prioritisation abilities
- Microsoft Office proficiency, including basic Excel
- Experience using ERP systems
- Strong people management skills
- Office-based, customer-facing experience in a B2B environment
- High attention to detail and ability to reconcile complex accounts
- Personable, approachable, and resilient
- Professional and well-presented
Desirable
- Leadership & management training
- Mental health awareness training
- Intermediate Excel skills
- Leasing sector experience
- Problem-solving ability and adaptability
- Ability to show empathy and discretion
