Aftersales Support Executive - 12 Month FTC

Job Advert: Aftersales Support Executive - 12 Month FTC
Location: Marlow
Contract Type: Fixed Term Contract (12 months)
Salary: 30,000

Are you ready to join a dynamic team and make a difference in customer support? Our client, a leader in the Manufacturing & Production industry, is seeking a dedicated and professional Aftersales Support Executive to join their UK Operations Team. This exciting role offers you the chance to provide exceptional support to customers across all brands. If you thrive in a fast-paced environment and are passionate about customer service, we want to hear from you!

Main Responsibilities:

• Deliver best-in-class customer support, ensuring first-time resolutions.
• Build and nurture professional relationships with Service Centre agents, dealers, and key stakeholders.
• Take ownership of all customer interactions, providing timely and effective solutions.
• Authorise product collections and coordinate repairs under guarantee.
• Identify cost-effective opportunities to enhance operational efficiency.
• Support departmental projects from concept to delivery with a flexible approach.
• Continuously improve your knowledge of new products and invest in your personal development.
• Be willing to travel across the UK as needed for RMA inspections and customer site visits.
• Undertake any ad hoc duties as required by your line manager.

Skills/Experience Required:

• A minimum of 1 year's experience in customer service or sales support roles, showcasing your ability to handle inquiries and resolve issues.
• Strong problem-solving skills and the ability to quickly identify customer issues.
• Excellent time management to handle multiple inquiries and tasks simultaneously.
• Exceptional verbal and written communication skills for effective interaction with customers and internal teams.
• Experience with CRM systems and proficiency in Microsoft Office.
• Strong data entry, typing, and analytical skills.
• Ability to develop professional relationships and work autonomously.
• A collaborative spirit, effective in team environments.

Why Join Us?

• 12-month Fixed Term Contract covering maternity leave.
• Salary: 30,000
• Hours - 9am-5pm
• Start Date: ASAP.
• Interview Process: Initial screening call followed by a one-stage interview in the office.
• Hybrid Working: Available after 3 months of successful onboarding.

Benefits Include:

• Pension Contributions: Employer 5% of basic salary, with a 4% employee contribution.
• Access to Benefits Hub: Enrol in various employee benefits.
• Private Medical & Dental Insurance: Employee single cover.
• Generous Holiday Allowance: 25 days holiday + bank holidays, pro-rated based on your start date.
• Life Assurance Benefits: 4 times your annual salary.
• Discounted Products: Access to our Friends and Family Webshop.
• Gym Allowance: Up to 300 annually on submission of a claim.
• Support for Eye Tests: Assistance for DSE use, on submission of claims.
• 24/7 Employee Assistance Helpline.
• Onsite Facilities: Free refreshments, weekly fruit baskets, wellbeing room, and free parking.

If you're excited about the opportunity to contribute to a company that values customer service and operational excellence, apply now! We can't wait to meet you and see how you can bring your enthusiasm and skills to our client's team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.