Customer Care Manager

Customer Care and Compliance Manager
Stafford, ST18

Vantage Consulting are an award-winning, specialist engineering recruitment business, currently looking for a Customer Care and Compliance Manager to join our growing team on a permanent basis.

Covering customer experience, business support and compliance, this role is pivotal in providing an interface for both our sales team, customers, contractors and successful onboarding of placements. You ll act as the lead and go to for all onboarding and compliance queries for our customers.

Who We Are

A UK top 500 recruitment business with clients ranging from SME s to global conglomerates. Vantage Consulting exists to connect the world experts and realise the potential in that connection.

Established in 2010 we've continued to push ourselves to break records whilst maintaining what's important to us, the relationships with our partners and with our people. We re proud to support business across the UK, Europe and America.

What We Offer

You ll receive a competitive basic salary, as well as the following:

• Hybrid and flexible working DOE
• 23 days annual leave plus bank holidays, birthday leave, life event leave and volunteering leave
• Long service sabbaticals
• Enhanced maternity and paternity leave
• 5 team incentives and holidays

About You

To be successful for the role of Customer Care and Compliance Manager, you'll be an organised and personable individual with strong attention to detail. You'll embody our company values of Value, Achieve, Never Give Up and Team .

You should also be able to demonstrate the following skills and experience:

• Committed to customer service excellence
• Proven problem solving experience
• Strong verbal and written communication skills
• A proactive approach to work and an eagerness to learn

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

Prior to commencing employment with the company, successful applicants must provide evidence of their entitlement to live and work in the UK. Therefore, if you are successful with your application you will be required to provide one or a combination of the documents specified on the UK Government website prior to joining.