Team Manager

Victim support Team Leader , referral support team leader, intervention support team leader, victim support manager, referrals manager, intervention manager

Birmingham based.

hybrid: Monday and Wednesday in the office

Fixed Term Contract to January 2027 with potential further extension for another 5 years (pending contract renewal)

We're looking for a confident, compassionate Team Leader/ people Manager with strong reporting (Excel) and organisation skills to lead a fast-paced referrals team supporting vulnerable people through a high-volume, high-impact service. This is a hybrid role, based in Birmingham two days a week, with the rest of the week working remotely.

You'll lead a team of 10 Referrals Officers who are the first point of contact for risk assessment, triage and onward coordination, working closely with partners across police, border agencies and local authorities. This is a 35-hour week fixed-term contract in a service that operates 24/7, 365 days a year, so you'll need to be comfortable working a rota that includes evenings, weekends and bank holidays.

What you'll do

• Manager/Lead, support and motivate a frontline service team.
• Oversee referrals, risk assessment and casework workflows.
• Monitor performance, quality and reporting against service targets.
• Produce accurate reports and management information.
• Coach, develop and line manage staff through regular 1:1s and performance reviews.
• Improve processes, procedures and team consistency.
• Work collaboratively with multi-agency partners to support safe outcomes.

What we're looking for

• Proven people management experience, ideally leading frontline or operational teams.
• Competent Excel skills, including pivot tables, formulas and reporting.
• Excellent communication, organisation and problem-solving skills.
• Experience working with vulnerable people, victims of abuse, or in trauma-informed roles.
• Calm, resilient and able to make sound decisions under pressure.
• A genuine commitment to supporting people with complex needs.

Why this role

This is a chance to lead a team doing genuinely meaningful work in a service where every decision matters and lives are transformed and saved. You'll be part of a supportive, structured operation with the flexibility of hybrid working and a rota designed so that there is a clear balance and in terms of hours worked and services delivered.

If you want a role where leadership, compassion and operational strength all matter, this could be the one.