DiSRUPT Agency

Victim support Team Leader , referral support team leader, intervention support team leader, victim support manager, referrals manager, intervention manager Birmingham based. hybrid: Monday and Wednesday in the office Fixed Term Contract to January 2027 with potential further extension for another 5 years (pending contract renewal) We're looking for a confident, compassionate Team Leader/ people Manager with strong reporting (Excel) and organisation skills to lead a fast-paced referrals team supporting vulnerable people through a high-volume, high-impact service. This is a hybrid role, based in Birmingham two days a week, with the rest of the week working remotely. You'll lead a team of 10 Referrals Officers who are the first point of contact for risk assessment, triage and onward coordination, working closely with partners across police, border agencies and local authorities. This is a 35-hour week fixed-term contract in a service that operates 24/7, 365 days a year, so you'll need to be comfortable working a rota that includes evenings, weekends and bank holidays. What you'll do Manager/Lead, support and motivate a frontline service team. Oversee referrals, risk assessment and casework workflows. Monitor performance, quality and reporting against service targets. Produce accurate reports and management information. Coach, develop and line manage staff through regular 1:1s and performance reviews. Improve processes, procedures and team consistency. Work collaboratively with multi-agency partners to support safe outcomes. What we're looking for Proven people management experience, ideally leading frontline or operational teams. Competent Excel skills, including pivot tables, formulas and reporting. Excellent communication, organisation and problem-solving skills. Experience working with vulnerable people, victims of abuse, or in trauma-informed roles. Calm, resilient and able to make sound decisions under pressure. A genuine commitment to supporting people with complex needs. Why this role This is a chance to lead a team doing genuinely meaningful work in a service where every decision matters and lives are transformed and saved. You'll be part of a supportive, structured operation with the flexibility of hybrid working and a rota designed so that there is a clear balance and in terms of hours worked and services delivered. If you want a role where leadership, compassion and operational strength all matter, this could be the one.

Contracts Administrator / Data and reporting officer / Excel reporting and Administration / Data entry and reporting Must have good Excel skills (Pivot tables, look ups, reporting) Must have a good attention to detail Must be comfortable calling/speaking with service and support providers to gather data/information Fixed Term Contract initially until January 2027. Then likely extension to August 2027 and then once contract renews could extend for a further 5 years Central Birmingham office - Hybrid Working (2 days office-based: Monday & Wednesday) Salary: £26,753 per annum 35 hours per week Are you highly organised with intermediate Excel skills and confident speaking with other people to gather important data and record this in an accurate way? We're looking for a Contracts Administrator to join a busy and rewarding team supporting essential services across the UK. This is a fantastic opportunity for someone with strong administration skills, excellent Excel knowledge, and a passion for making a difference behind the scenes. What you'll be doing: Managing and maintaining contract and service data across multiple systems Using Excel daily (including formulas, pivot tables, and data analysis) Liaising with support services and stakeholders to gather accurate information Ensuring records are updated, compliant, and audit-ready Producing reports and supporting service delivery through accurate administration Working with high levels of confidentiality and attention to detail What we're looking for: Strong administration and data entry experience Intermediate to advanced Excel skills (including formulas, pivot tables, reporting) Excellent attention to detail and accuracy Highly organised with the ability to manage multiple priorities Confident communicator who can build relationships with internal and external services Someone proactive, reliable, and comfortable working independently Desirable but not essential: Experience working in support services, safeguarding, welfare, housing, charity, healthcare, or other trauma-informed environments Understanding of working with vulnerable individuals or sensitive case information This is a meaningful role where your organisation and accuracy directly support life-changing services. If you're looking for a position where your admin skills truly make an impact, we'd love to hear from you. Apply now to be part of something that matters.