Attendance Support Officer

Attendance Support Officer The purpose of the post is to support the effective day to day running of the function/department, and provide full administrative support to the team.

DUTIES AND RESPONSIBILITIES Attendance Support Officer

• To be thepoint of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.

• To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.

• To be responsible for development of accurate local databases/spread sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues

• To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.

• To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.

• To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.

• To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.

Qualifications Attendance Support Officer

5 GSCEs or equivalent experience inc English & maths

RSA II or III or ECDL or equivalent

Specialist Knowledge Attendance Support Officer

Word - good keyboard skills

Excel - previous use of

PowerPoint - experience of

Specialist databases

Knowledge of the service/function

Experience of dealing with cash/petty cash or financial processes

Practical and Intellectual Skills Attendance Support Officer

Experience of working in a busy office/location

Ability to communicate in Welsh

Experience of IT packages in the workplace or home

Good organisational skills

Ability to respond to some interruptions and adjust work priorities accordingly

Ability to work effectively in a changing environment

Ability to work in a confidential environment

Good communication skills