Senior Client Programme Manager

Senior Client Programme Manager (FTC)

A leading professional services firm is seeking a Senior Client Programme Manager to join its Client Development team on a fixed-term contract. This is a high-impact role focused on embedding a culture of client excellence and strengthening strategic relationships across the business.

Reporting to the Head of Client Development & Relationships, the successful candidate will lead on key client programmes, including account management, client listening, intermediary relationships, and alumni initiatives. The role combines strategic oversight with hands-on delivery, partnering closely with senior stakeholders to drive growth and enhance client experience.

Key responsibilities:

• Lead and evolve client listening programmes, ensuring feedback drives actionable insights
• Develop and implement best-practice frameworks for client targeting and key account management
• Oversee strategic account planning to increase client engagement and revenue growth
• Support and advise partners on managing client relationships and maximising opportunities
• Drive intermediary and alumni programmes to strengthen referral networks
• Champion effective use of CRM systems and client data to inform decision-making
• Deliver reporting, insights, and presentations to senior stakeholders and committees
• Line manage and develop team members within the client development function

About you:

• Proven experience managing key client or account programmes within professional services
• Strong track record of advising senior stakeholders and influencing at all levels
• Experience designing and implementing client relationship and account management frameworks
• Commercially minded, with strong analytical and reporting skills
• Highly organised, able to manage multiple projects and drive process improvements
• Confident communicator with excellent written and presentation skills
• Deep understanding of CRM systems and client data strategy

This is an excellent opportunity for an experienced client development professional to shape and deliver strategic programmes in a collaborative, high-performing environment, with direct exposure to senior leadership and key client relationships.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.