Operations Administrator

Job Overview

We are seeking a highly organised and proactive Operations Administrator to support our operational functions. The successful candidate will have a strong administrative background, excellent customer service skills and experience coordinating bookings on internal systems.

This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and communicates confidently with customers, suppliers, and internal teams.

Key Responsibilities

• Provide day-to-day administrative support to the Operations team
• Book containers onto the system in line with operational requirements
• Liaise with customers to confirm bookings, provide updates, and resolve queries
• Maintain accurate and up-to-date records across internal systems and spreadsheets
• Coordinate with transport providers, depots, and internal departments
• Handle customer enquiries via phone and email in a professional, timely manner
• Ensure all documentation is completed accurately and in line with company procedures
• Monitor workloads and flag any delays or issues to relevant stakeholders
• Support general office administration duties as required

Skills & Experience Required

• Proven experience in an administrative or operations support role
• Strong customer service background with confident communication skills
• Experience booking jobs, containers, or orders onto internal systems
• High level of accuracy and attention to detail
• Strong organisational and time management skills
• Comfortable working in a fast-paced operations or logistics environment
• Confident using IT systems, including Microsoft Office (Excel, Outlook, Word)
• Ability to work independently as well as part of a team

Personal Attributes

• Reliable and professional
• Proactive with a problem-solving mindset
• Strong work ethic
• Adaptable and able to manage changing priorities

What We Offer

• Competitive salary (dependent on experience)
• Stable and supportive team environment
• Opportunity to develop within operations and logistics