Job Description
Job Title: Reception Coordinator
Overview
This role sits within the wider Reception team and supports the day-to-day running of multiple office locations. You'll help ensure buildings are safe, well-maintained, and compliant with all relevant health & safety and environmental legislation.
It's a hands-on, varied position involving regular interaction with teams across different sites. Travel between locations will be required. You'll play a key part in maintaining high standards across all offices while supporting effective service delivery within agreed budgets.
Main Responsibilities
Reception & Building Support
Support the upkeep and smooth running of all office locations, ensuring spaces are maintained to a high standard
Act as a point of contact for reception-related queries from staff and visitors
Liaise with the Reception Team Lead and senior management on building requirements and priorities
Support minor works programmes and coordinate activity across sites
Health & Safety Compliance
Respond to health & safety issues and support ongoing compliance across sites
Work with third-party providers to ensure maintenance records and compliance standards are met
Maintain key documentation including asset registers, emergency plans, and compliance records
Coordinate health & safety visits with site teams
Contractor & Supplier Management
Oversee third-party contractors to ensure services are delivered in line with agreed standards
Monitor service delivery and escalate issues where required
Act as a liaison between site teams, contractors, and suppliers
Site Operations & Support
Coordinate maintenance bookings via approved systems and ensure accurate record keeping
Manage access control (e.g., passes for starters, leavers, contractors)
Support cleaning operations and ensure standards are maintained
Assist with meeting room setup and office events where required
Help maintain clean, safe, and organised working environments across all sites
Collaboration & Continuous Improvement
Work closely with teams across IT, Finance, HR, and site leadership
Support office moves, refurbishments, and closures
Contribute ideas to improve reception operations and service delivery
Stay up to date with industry best practice and compliance requirements
Additional Responsibilities
Provide reception cover as part of core duties, including holiday and lunch cover
Assist with raising purchase orders
Provide regular updates to the Reception Team Lead or equivalent on site activity and required actions
Person Specification
Qualifications
