Shipping & Customer Service Manager

Shipping & Customer Service Manager (Entirely office based)

Role Purpose

To manage and oversee domestic and international shipping operations, ensuring full compliance with export regulations, dangerous goods requirements and carrier standards. The role includes responsibility for shipping portals, lithium-ion battery compliance, EU exports, customs classifications and leading a small operational team whilst provided high end Customer Care.

Key Responsibilities

Shipping & Logistics Operations

• Manage day-to-day shipping activities using carrier portals including major Freight Forwarders.

• Oversee domestic, EU and international export shipments, ensuring timely and cost-effective delivery.

• Act as the main point of contact for courier providers and freight partners.

Export & Regulatory Compliance:

• Ensure full compliance with IATA Dangerous Goods Regulations, particularly for air freight.

• Manage and approve shipments containing lithium-ion batteries, including correct packaging, labelling, documentation and declarations.

• Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements.

• Classify products accurately using correct HS codes and maintain updated records.

• Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB's).

Team Management:

• Lead, support and develop a dedicated shipping/logistics team.

• Allocate workload, set prioritie and ensure performance targets are met.

• Provide Customer Care excellence (Customer Facing).

• Provide training on shipping systems, compliance requirements and best practices.

Essential:

• Proven experience in international shipping and export operations.

• Hands-on experience with Shipping/Freight portals.

• Knowledge of IATA regulations and lithium-ion battery shipping.

• Experience managing EU exports and customs processes.

• Solid understanding of HS codes and customs classification.

• Able to provide high-end Customer Care.

• Experience managing or supervising a small team.