Business Development Specialist

Business Development Specialist

Lincolnshire (Office-Based)

Permanent Full-Time

£35,000 + Uncapped Commission

Rise10 Recruitment is proud to be working on behalf of a growing and innovative engineering and automation business in Lincolnshire.

We are looking for a Business Development Specialist to join their Aftersales team, playing a key role in driving repeat business, increasing service and support revenue, and strengthening long-term customer relationships.

This is a fantastic opportunity for a commercially minded and proactive individual who thrives in a fast-paced environment and enjoys building value from existing client relationships.

Key Responsibilities:

Aftersales Revenue Generation:

• Proactively engage existing customers via phone and email to identify aftersales opportunities (service contracts, spare parts, upgrades)
• Follow up on quotations to maximise conversion rates
• Build and manage a strong pipeline of aftersales opportunities
• Identify and target customers approaching the end of warranties or agreements
• Maintain accurate CRM records of activity and pipeline progress

Strategy & Initiatives:

• Develop and implement initiatives to grow recurring revenue and customer retention
• Identify upsell and cross-sell opportunities across services, parts, and support packages
• Analyse the customer base to prioritise high-value opportunities
• Report on pipeline performance and aftersales activity

Customer Relationships:

• Build and maintain strong, long-term customer relationships
• Act as a key point of contact for aftersales enquiries
• Collaborate with internal technical and engineering teams to deliver accurate proposals

Skills & Experience:

• Experience in aftersales, account management, internal sales, or a customer-facing sales role
• Confident and proactive telephone manner, including cold calling and follow-ups
• Strong commercial awareness and ability to identify revenue opportunities
• Excellent communication skills (written and verbal)
• Highly organised with the ability to manage multiple priorities
• Proficient in Microsoft Office and CRM systems
• Self-motivated, target-driven, and proactive

Desirable

• Background in engineering, manufacturing, or automation environments
• Experience with service contracts, maintenance agreements, or spare parts sales
• Exposure to aftersales strategy, customer retention, or recurring revenue models

What's on Offer:

• 20 days holiday plus 8 bank holidays (25 days holiday after year 1)
• Free parking with electric charging availability
• Death in Service (2x salary)
• Bike to work scheme
• Performance-related bonus / commission structure
• Supportive and collaborative team environment
• Clear opportunities for career progression
• The chance to play a key role in business growth and customer success

If you're a driven and commercially savvy professional looking for your next challenge, we'd love to hear from you. Apply Now!