Workspace Services Administrator / Receptionist

Workspace Services Administrator/Receptionist

• Rate of pay: 14.93 PAYE or 19.63 Umbrella
• Location: Clapham Park, London, SW2
• Job Type: Temporary contract for 1 month rolling, full time 37.5 hrs fully onsite in Clapham Park

We are seeking a dedicated Workspace Services Administrator / Receptionist to join a Corporate Services team within a housing association. This role is pivotal in delivering service excellence, ensuring a safe and secure environment for colleagues, and enhancing the overall building user experience.

Day-to-day of the role:

• Serve as the primary onsite contact for building experience, managing post, telephone calls, stock levels, and queries.
• Maintain accurate reception, contractor, and visitor management systems.
• Conduct building inductions for colleagues, contractors, and visitors.
• Perform general clerical duties including printing, mailing, laminating, and filing.
• Process hotel and travel requests using the Click Travel system, ensuring adherence to company processes.
• Handle Workspace Services assigned helpdesk requests through Service Now, following company processes and service level agreements.
• Support the Workspace Services Coordinators in managing reactive, PPM, and scheduled job requests.
• Assist in gathering information for health and safety investigations and maintaining department matrices and record management.
• Manage all incoming and outgoing post and deliveries in accordance with company processes.
• Maintain access control systems and ensure notice boards and poster communications adhere to department and company brand guidelines.
• Order and maintain stock for the Workspace Services Team and attend team meetings, producing minutes and action points.

Required Skills & Qualifications:

• Proven customer focus and excellent interpersonal skills.
• Professional demeanour with strong communication abilities.
• Self-motivated with a positive attitude and the ability to work independently or as part of a team.
• Previous experience in office facilities or a similar role.
• Proficient in IT and Microsoft Office; experience with Oracle/Service Now is advantageous.
• Strong organizational skills and the ability to manage multiple tasks.
• Experience in handling business finance and helpdesk systems.

To apply for the Workspace Services Administrator/Receptionist position, please submit your CV detailing your relevant experience.