Project Manager

Role Purpose

The Business Project Manager will lead and deliver strategic business transformation initiatives focused on operational improvement, efficiency, and quality. Project Management will be embedded as a core organisational competency, on a par with Total Quality Management (TQM), enabling multiple clearly bounded projects to be delivered at pace and with confidence through reduced delivery variability.

Working with cross-functional teams, the role will design, implement, and embed scalable, customer-focused solutions that support long-term organisational strategy. The ideal candidate will have experience delivering transformation initiatives within small to mid-sized organisations operating across the UK, Europe, and North America.

Key Responsibilities

Project Delivery

• Develop Project Briefs and convert them into fully scoped project plans
• Initiate projects aligned to agreed scope, time, cost, and quality parameters
• Identify risks, dependencies, and constraints and implement mitigation plans
• Direct delivery using structured workstreams, action logs, governance packs, and MS Planner
• Manage stage gates, securing stakeholder agreement before progression
• Control delivery stages to ensure outcomes and quality criteria are met
• Lead transition into business teams using change management frameworks such as ADKAR to ensure adoption and benefits realisation
• Close projects effectively, capturing lessons learned to support continuous improvement

Business Transformation

• Deliver strategic initiatives aligned to organisational objectives
• Embed TQM and continuous improvement principles across processes
• Analyse current-state operations to identify inefficiencies and optimisation opportunities
• Design and implement scalable, customer-focused solutions with lasting impact
• Define KPIs, performance dashboards, and governance frameworks for benefits tracking
• Support implementation and adoption of PPM toolsets enabling a £60m sales channel serving Tier 1 international logistics organisations

Stakeholder & Team Leadership

• Partner with design, operations, IT, finance, customer service, and commercial teams
• Drive change management activities to embed new ways of working
• Promote a culture of accountability, data-driven decision-making, and continuous improvement
• Coach and develop less experienced Project Managers
• Champion the maturity of Programme and Project Management as a discipline

Skills, Experience & Qualifications

Essential

• Proven delivery of business or operational transformation projects in small to mid-sized organisations
• Experience working across UK, European, and North American markets
• Strong track record of leading cross-functional teams and delivering measurable outcomes
• Experience embedding TQM, Lean, or similar methodologies
• Strong analytical and problem-solving capability
• Excellent stakeholder management and communication skills
• Proficiency with MS Project, MS Planner, and PPM tools
• Strong governance, risk management, and reporting capability

Desirable

• PRINCE2, APM, PMP, or equivalent certification
• Experience in logistics, supply chain, or operational environments
• Knowledge of ADKAR or similar change frameworks
• Experience supporting multi-million-pound programmes