Receptionist

Our client is seeking a dedicated Receptionist to manage their reception area and ensure a welcoming, secure, and efficient environment for our visitors and staff. This role is crucial for creating a positive first impression and supporting our operational functions effectively.

Day-to-day of the role:

• Visitor Management: Receive and book in visitors, issue appropriate ID passes, and ensure visitors are informed of available services/refreshments.
• Security Compliance: Monitor and enforce visitor security procedures.
• Communication: Serve as the communication hub; answer, screen, and transfer incoming calls, handle general inquiries.
• Area Maintenance: Maintain cleanliness and organisation of the reception area and associated rooms, reporting any defects to Facilities.
• Emergency Response: Assist in managing emergency situations such as evacuations and invacuations.
• Mail Handling: Receive, sort, and distribute incoming mail, and prepare outgoing mail, ensuring correct postage and delivery to security for collection.
• Incident Reporting: Report all incidents and emergencies to the Security Manager.
• Support Functions: Assist the security team and undertake additional duties to improve operational efficiency.

Required Skills & Qualifications:

• Experience: Proven experience in a receptionist or similar role.
• Communication Skills: Excellent verbal and written communication abilities to interact clearly with visitors and callers.
• Multitasking: Efficient in managing multiple tasks and administrative duties simultaneously.
• Technical Skills: Competence with office software, visitor booking systems, and basic PC skills including Microsoft Office Suite (Word, Excel, Outlook).
• Personal Traits: Ability to create a positive and welcoming atmosphere, address issues under pressure, and provide friendly support.