Parts Advisor

Parts Advisor

South of Lincoln Full-time Permanent

Reed is currently recruiting for a Parts Advisor to join an established client of ours, within a busy branch based in South Lincoln.

The Role

Reporting to the Parts & Retail Manager, you will support the day-to-day operation of the parts department. The role involves responding to parts enquiries from customers and technicians, processing orders, and consistently delivering a high standard of customer service both face-to-face and over the telephone.

This is a customer-facing role within a fast-paced retail environment, requiring accuracy, organisation, and strong communication skills.

Key Responsibilities

• Handling customer and technician enquiries regarding parts
• Processing, dispatching, and managing customer orders accurately
• Providing advice on products and services in person, by phone, and via email
• Handling cash and card payments with attention to detail
• Supporting retail counter and showroom activity
• Working effectively as part of a team while using initiative where required

About You

You will enjoy working with customers and be confident operating in a busy retail setting.

Essential skills and experience:

• Previous experience working in a retail environment
• Strong communication skills with a polite and professional manner
• Excellent numeracy, literacy, and attention to detail
• General computer skills, including email and internet use
• Ability to work calmly and efficiently during busy periods
• Team-focused, with the ability to work independently
• Smart and presentable appearance
• Motivated by sales and working towards targets

Desirable (but not essential):

• Knowledge of parts or products within the motor or technical sector
• Experience working in a showroom environment

Hours & Contract

• 39 hours per week
  • Monday-Thursday: 8:00am-4:30pm
  • Friday: 8:00am-3:30pm
  • 30-minute unpaid lunch break
• Saturdays as per rota
• Overtime paid at time and a half (after 39 hours, Monday-Friday)
• Permanent, full-time, hourly paid role

Salary

• Competitive, dependent on skills and experience

Benefits

• 32 days annual leave including bank holidays
• Company Sick Pay Scheme
• Workplace Pension
• Employee Referral Bonus Scheme
• Winter Flu Jab Service
• Car Tyre Discount
• Staff Discount in Country Stores
• Death in Service Cover (2 x salary)
• Onsite parking

Start Date

• Immediate (subject to notice period)

Our client is looking to interview as soon as possible, with a view to undertake a 2-stage interview process.