Air Import Clerk

Air Import Agent

Location: BristolEmployment Type: Full-time

The Opportunity

An established logistics organisation is seeking an Air Import Agent to join its growing operations team in Bristol. This role is ideal for someone with experience in air freight imports who enjoys working in a fast-paced environment and delivering outstanding customer service.

You'll be responsible for managing air import shipments from origin through to final delivery, ensuring freight and data move accurately, compliantly, and on time.

Key Responsibilities

• Receive and review shipping documentation
• Prepare and process air import shipments
• Route shipments in line with customer and operational requirements
• Manage freight arrival and receipt
• Monitor shipments and proactively resolve any issues
• Ensure accurate and timely data entry within operational systems
• Handle billing and invoicing accurately and in line with agreed procedures
• Communicate effectively with customers, suppliers, and internal teams

What We're Looking For

• Previous experience within the global logistics or freight forwarding industry
• Strong understanding of air import processes
• Good IT skills (including Microsoft Excel and Word)
• Excellent written and spoken English
• Highly organised, reliable, and able to prioritise workload effectively
• A proactive, customer-focused mindset

Key Skills & Behaviours

• Delivers exceptional customer service and builds strong working relationships
• Works accurately and consistently to high operational standards
• Communicates clearly and professionally at all times
• Collaborates well with colleagues across teams and locations
• Takes ownership of tasks and resolves issues efficiently
• Committed to personal development and continuous improvement

What's On Offer

• Competitive salary
• Paid holiday, sick leave, and public holidays
• Health and life insurance options
• Structured training and development
• Clear opportunities for career progression
• Supportive and professional working environment