Warranty Administrator

Job Title: Warranty Administrator

Location: Thame (office-based with hybrid working after probation)

Contract Details: Full time, Permanent

Hours:
Monday to Friday, 9:00am - 5:00pm
Overtime - Saturday (1 in 4 rota), 9:00am - 1:00pm, paid at time and a half

Salary: 24,000 per annum + overtime

About Our Client:

Our client is a well-established and customer-focused organisation operating within the automotive and claims sector.

Benefits & Perks:

• 25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme
• Hybrid working - up to 2 days per week from home after successful completion of probation
• Private Healthcare upon successful completion of 6-month probationary period
• Death in salary from day one
• Critical x salary from day one
• Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
• Supportive and collaborative team environment
• Comprehensive training and ongoing development
• Modern office environment

Responsibilities:

• Act as the first point of contact for customers, handling incoming calls and emails in a professional and friendly manner
• Provide clear explanations of the claims process while ensuring customer enquiries are managed accurately and within agreed timeframes
• Open and build claims files, ensuring all relevant information is gathered at first contact and accurately recorded on internal systems
• Liaise effectively with Technical Incident Managers and Technicians, keeping them fully informed on current claims
• Ensure all administrative tasks within the Claims department are completed within agreed timeframes
• Process and check invoices, ensuring accuracy prior to authorisation and payment
• Manage customer, dealer and repairer correspondence, including estimates and general queries
• Register and log complaints in line with company procedures
• Ensure compliance processes and GDPR standards are followed at all times
• Support the wider Claims team and other departments when required

Skills and Attributes:

• Strong customer service background with excellent communication skills
• Confidence dealing with customers over the phone and via email
• Accurate data entry skills with strong attention to detail
• Ability to work well under pressure and manage multiple tasks
• Proactive team player with a positive and professional attitude
• Reliable, accountable and able to demonstrate integrity
• Strong problem-solving skills and ability to show initiative

Desirable Skills:

• Previous experience within a claims, insurance, automotive or customer service environment
• Knowledge of motor vehicles (advantageous but not essential)

How to apply:

If you are interested in this exciting job opportunity, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

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