Job Description
Service Coordinator
Annual Salary: £28,000
Location: Dewsbury
Job Type: Full-time, Permanent
Working hours: Monday to Friday, 8am - 4.30pm or 8.30am - 5pm
Reed is recruiting on behalf of a long-established and respected client based in Dewsbury. An exciting opportunity has arisen for a self-motivated, ambitious, and driven Service Coordinator to join their friendly team on a permanent basis. This role is ideal for an enthusiastic and motivated Service Administrator who is keen to proactively promote services and coordinate maintenance and breakdown call-outs for both new and existing clients across Yorkshire and Humberside.
Day-to-day of the role:
- Maintain good relationships and retain existing customers by ensuring all service bookings are scheduled and customers are notified
- Proactively phone new and existing customers to capture and secure repair quotes
- Monitor and manage bookings of Service in a geographic & economic manner
- Liaise with customers to prioritise profitability and workload accordingly
- Handle inbound calls, reporting breakdown/service calls/field, and direct calls to parts, accounts, and hire
- Resolve any customer service issues and maintain up-to-date knowledge of engineer location, commitments, and availability
- Work closely with both the Parts Department and customers to appoint work onto the diary
Required Skills & Qualifications:
- Previous experience in outbound Aftersales & Client relationships
- Target driven with the ability to work towards weekly and monthly KPIs
- Highly articulate, organised, detail-oriented, and capable of multitasking effectively
- Excellent communication, negotiation, and persuasion skills
- 'Can Do' attitude and strong work ethic
- Ability to think on your feet and work on your own initiative
- Well-organised, methodical, and ambitious
- Good at managing own workload and able to cope with pressure
- Professional image - trustworthy, punctual, and polite
Benefits:
- Company pension upon completion of a 6-month probation
- Private healthcare plan upon completion of a 6-month probation
- On-site parking
About Reed