Customer Service Administrator - Hybrid

Join the Team That Keeps Our Community Safe and Secure!

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.

Assignment Details:

• The role is working 40 hours per week, working between the hours of 6:30am-8:30pm (rolling shifts every 6 weeks) and you will be working 2 in 4 weekends.
• Pay rate is 12.71
• Start Date 18th of May
• Training will be onsite for expected 3-4 weeks between the hours of 9am-5pm , once complete the role will become hybrid - working 3 days from home and 2 days at the Warrington office.

Why You'll Love Working With Us:

• Gain invaluable hands-on experience
• Thrive in a supportive and inclusive work environment
• Unlock opportunities for personal and professional growth

Your Role:

• Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.
• Record information on contacts as and when required and maintain accurate records and systems.
• Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
• Resolve all dissatisfaction during the first point of contact wherever possible.
  
  

What You Bring:

• No prior experience needed - we'll provide all the training you need!
• DBS clearance
• Outstanding communication and interpersonal skills with an excellent standard of verbal English
• Ability to work flexibly, both independently and as part of a dynamic team
• Keen attention to detail and strong problem-solving abilities

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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