Operations Support Manager

Reed have partnered with a prestigious UK law firm, recruiting for an Operations Support Manager in their Bristol Central office.

This role involves managing a multidisciplinary team to ensure smooth operational delivery in a busy, client-facing corporate environment.

You will also act as the deputy to the Front of House Manager, collaborating closely with Facilities, IT, Office Services, and Health & Safety teams across the firm.

Location: Central Bristol

Salary: Competitive + annual company-wide bonus (typically 4-6%)

Job Type: Full-time

Working Pattern: Monday-Friday, rotating early/late shifts every other week (7:30am-4:30pm / 10:00am-7:00pm)

Duties:

• Manage 10-15 direct reports across Front of House, Reception, Facilities, Operations, AV, and Switchboard.
• Lead on rotas, performance, coaching, service standards, and team development.
• Act as second in command to the Front of House Manager.
• Support teams in Health & Safety, Legal Operations, and Commercial Operations.
• Deliver a high-quality Front of House and client experience.
• Coordinate staffing, shift patterns, and act as an escalation point for service issues.
• Support meetings, events, and all hospitality functions.
• Liaise with Facilities, Building Management, and suppliers to resolve office issues.
• Maintain excellent standards across meeting rooms, shared spaces, and security areas.
• Support office services including post, DX, couriers, stationery, and storage.
• Assist with Health & Safety drills, procedures, and compliance activity.
• Provide administrative support including invoice processing, records, and budget tracking.
• Contribute to operational improvements and wider business projects.
• Occasionally visit the firm's smaller London and Edinburgh offices to provide on-site operational or Front of House support when the FOH Manager is unavailable.

About you:

• Proven experience managing teams in office, operations, facilities, hospitality, or similar environments.
• Background in operational or facilities management or front of house services.
• Strong communication and stakeholder management skills.
• Highly organised, proactive, and confident handling multiple priorities.
• Good IT capability with a willingness to learn basic troubleshooting.
• Customer-focused, collaborative, and professional approach.
• Health & Safety awareness (training available).

Benefits:

• 25 days' annual leave plus bank holidays, with additional days awarded after 3, 6, and 10 years of service.
• Annual firm-wide performance bonus paid in November (typically 4-6%).
• Self-invested personal pension (SIPP) with employer contribution up to 5% and employee minimum 3%.
• Private medical insurance for all employees.
• BUPA health assessments on joining and every two years thereafter.
• Enhanced family leave, including 26 weeks full pay maternity/adoption leave, shared parental leave matching maternity/adoption, and four weeks full pay paternity leave.
• Employee Assistance Programme for wellbeing and counselling support.