Key Account Director

KEY ACCOUNT DIRECTOR - WORCESTER - HYBRID - PERMANENT - UP TO £100k

Robert Half are partnering with a high-profile organisation to recruit a newly created Key Account Director role, offering hybrid working and a salary of up to £100k.

This is a senior, client-facing leadership role where you will take full ownership of a key strategic account - driving commercial performance, service excellence, and long-term partnership growth.

You will act as the central point of leadership for the account, responsible for financial performance, stakeholder engagement, service delivery, and team leadership.

Key Details:

• Job Title: Key Account Director
• Salary: £85k - £100k (DOE)
• Location: Worcester
• Working hours: Full-time - Monday - Friday
• Working pattern: Hybrid (3 days onsite, 2 days remote)

Responsibilities:

• Own full P&L responsibility, ensuring profitability and growth.
• Build a deep understanding of the client's business and shape tailored solutions.
• Develop and deliver a strategic account plan focused on retention and expansion.
• Act as a trusted advisor, building strong relationships at all levels.
• Lead and develop cross-functional teams to deliver service excellence.
• Drive performance through data, insights, and continuous improvement.
• Manage senior stakeholders internally and externally.

Requirements:

• Proven experience in key account management, sales, or consultancy.
• Experience within Facilities Management or a service-led environment.
• Strong commercial and financial acumen (P&L ownership essential).
• Experience managing complex stakeholder environments.
• Track record of leading and developing high-performing teams.
• Confident communicator with strong influencing skills.
• Data-driven, strategic thinker with a hands-on approach.
• Advanced MS Office skills.

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