Client Services Administrator

At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.

Salary: Up to £27,000 DOE Location: SkelmersdaleWorking Pattern: Permanent - Full time Benefits: 25 days holidays plus bank

• Set up and manage job records within the ERP system (Monarch)
• Maintain accurate and up-to-date job and customer information throughout the job lifecycle
• Ensure all administrative tasks are completed in line with agreed service levels

• Create and maintain new stock codes and related data within Monarch
• Monitor and update system information to support production and fulfilment processes

• Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
• Update documentation as customer requirements or operational processes change

• Act as a key point of contact for customers, providing job updates and responding to enquiries
• Support a positive customer experience through clear, professional communication

• Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
• Assist with issue resolution and support continuous improvement across processes

• Maintain SLA tracking and operational reporting using Excel
• Handle incoming calls, direct enquiries to the relevant teams and accurately record messages

• Microsoft Excel: Confident with formulas, formatting and data management
• Microsoft Outlook: Effective email and diary management
• Adobe Acrobat: Updating and managing PDF documents with data fields

• Previous experience in an administrative, account support or customer services role
• High level of attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple tasks
• Confident IT user with the ability to learn new systems and processes quickly
• Clear, professional communication skills

• Experience using ERP systems (Monarch experience advantageous but not essential)
• Exposure to a manufacturing, production or print environment
• Experience working within service level or deadline-driven environments

• Proactive and positive with a strong sense of ownership
• Comfortable working with detailed, process-driven tasks
• Reliable team player who collaborates effectively with others
• Committed to delivering high-quality work and continuous improvement