Supporter Experience & Finance Processing Coordinator

Closing date: Sunday 26 April 2026
Location: Erdington Site with occasional working at Selly Park
Hours: 15 per week (2.00pm to 5.00pm Monday to Friday)
Salary: £9,940 - £10,917 per annum (£24,852 - £27,293 full time equivalent)
DBS Requirement: Standard

Be the Heart Behind Every Donation

At Birmingham Hospice, everything we do is shaped by compassion. We are dedicated to enhancing the quality of life for people living with life-limiting conditions, while supporting their families and loved ones through some of life s most challenging moments.

This vital work is made possible through the generosity of our supporters. Every donation tells a story. Behind each one is a team making sure supporters feel valued, thanked, and connected to something meaningful. We re looking for a Supporter Experience & Finance Processing Coordinator to play a vital role in delivering a gold standard supporter journey while ensuring accurate financial processing across the charity.

What You ll Be Doing

Based within our Income Generation and Marketing team, you ll be at the centre of supporter and donation processing from opening post and banking income to maintaining accurate supporter records and responding to enquiries. This is a detail driven role with a strong customer service focus, perfect for someone who enjoys combining finance, data, and people focused work.

You ll work closely with fundraising colleagues, ensuring donations are processed accurately and supporters are thanked promptly, professionally, and in line with our values.

You will be someone who can work occasional evenings or weekends when required, and be able to work across both hospice sites.

About you

You ll be organised, reliable, and comfortable managing multiple priorities. You enjoy working with data, systems, and processes but never lose sight of the people behind them.

What you ll bring

GCSEs (or equivalent) in English and Maths

Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
Excellent communication skills and a customer focused mindset

Experience of working in an administrative, finance, or customer service role

Confidence handling sensitive or confidential information

An understanding of GDPR, equality, diversity, and inclusion

Experience with Donorflex or working in a charity environment is desirable but not essential we value attitude and willingness to learn just as much as experience.

Why join us?

Be part of a friendly, purpose driven organisation

Enjoy generous holiday entitlement, access to retail discounts and wellbeing programmes

Make a genuine difference to supporters and the wider community

Opportunities for learning, development, and progression

Work across inspiring hospice environments with a supportive team

If this sounds like the perfect role for you, we d love to hear from you!

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities.

We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.