Senior Repairs Coordinator

Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds.

Job Purpose

The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently.

Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service.

This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets.

Key Responsibilities

• Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard.
• Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests.
• Ensure the housing management system is accurately maintained and used correctly by staff members.
• Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes.
• Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money.
• Manage and maintain effective working relationships with contractors, particularly the main repairs contractor.
• Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required.

Candidate Requirements

• A good standard of education and relevant qualifications
• Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook
• Experience using databases and housing or repairs management systems
• Proven administrative experience within a service-based environment
• Experience of working in a customer-focused environment, ideally within housing or property services
• Excellent knowledge of housing repairs processes, defects, and responsive maintenance
• Experience managing contractor relationships, monitoring and improving performance both formally and informally
• Ability to interpret performance data and KPIs and use insights to drive service improvement

Salary & Benefits

• £38,184 per annum
• 37 hour working week
• 20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days.
  • Leave increase by 1 day per annum to a maximum of 5 extra days.
• 7% Pension
• Office based

To discuss the finer points of this fantastic opportunity please don't hesitate to contact me directly on or email